Chorlton Family Practice
Chorlton Health Centre, 1 Nicolas Road, Chorlton Cum Hardy, Manchester, Greater Manchester, M21 9NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor repeat and emergency prescription service
Rated 2 stars out of 5
by Valerie Kaczurynski - Posted on 26 February 2024
I signed up for a repeat prescription service and had nothing but trouble. I did not received my repeat prescription on time. The chemist blamed the surgery for that. On Monday morning after 3 days without medication I requested the medication and specifically requested as an emergency sertaline.(this can be evidenced in the message I sent to the surgery). I later called in person at midday to ensure that the message had been received The receptionist said that she will pass the message to the Doctor that this is an emergency so that the medication can be signed and sent to Everest pharmacy today. I called the surgery at 5p and was told that she medication is on the way and should be ready to be picked within an hour. At 7 45 pm Everest still not received anything. This is shocking and deceitful and not professional at all.
Visited February 2024
Review titled Chorlton Family Practice
Replied on 24 May 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Caring service
Rated 4 stars out of 5
by Anonymous - Posted on 23 March 2024
I was impressed by the caring service I received when I had a UTI. I could drop off a specimen in person and get a prescription quickly. I was followed up twice online to be sure the infection had cleared.
Visited February 2024
Review titled Chorlton Family Practice
Replied on 24 May 2024
Thank you for taking the time to post a review of our surgery. We are happy to hear about your positive experience. Our goal is always to exceed your expectations! Thank you, Chorlton Family Practice
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Review titled Good doctors. Terrible booking system
Rated 3 stars out of 5
by Anonymous - Posted on 11 January 2024
The doctors provide a good service. But the booking system is dreadful. The Practice Contact Form is almost always unavailable. Trying to contact by telephone is hopeless. I waited one hour yesterday without success. So today I went in person to book a telephone appointment with a GP for which purpose I had to be late for my volunteer commitment.
Visited January 2024
Review titled Chorlton Family Practice
Replied on 23 May 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience. We have recently had anew phone sstem installed with call back features so hopefully this will help when patients call and they no longer have to stay on hold. We hope we can use your feedback to keep improving in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Awful since the merger
Rated 1 star out of 5
by Debra Hillyard - Posted on 11 January 2024
This practice has gone right down the drain since the merger with Corkland Road. Nobody answers the phone. They ring my mum to ask questions when she has dementia and doesn't know what they want. It was so much better at Corkland Road.
Visited January 2024
Review titled Chorlton Family Practice
Replied on 24 May 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We have recently had a new phone system installed with ring back features so hopefully you will see a difference when you call. All the best, Management team at Chorlton Family Practice.
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Review titled Happy with this practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
Online form is an easy way to get advice or an appointment. Always get a response or phonecall same day. If an appointment is needed they book it and send you the details. Can't fault the service. Only annoying thing is the bloods as you have to contact the phlebotomy service- queue time on phone can be long and they didn't answer my email requests. I've been fortunate to get an appointment at the chorlton surgery but only because of a cancellation-would be very inconvenient to drive to one of the other centres when chorlton is a 5min walk away.
Visited January 2024
Review titled Chorlton Family Practice
Replied on 23 May 2024
Thank you for taking the time to post a review of our surgery. We are happy to hear about your positive experience. Our goal is always to exceed your expectations! Thank you, Chorlton Family Practice
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 12 January 2024
I have sent 4 requests online in the last year which haven't been responded to, including one saying I was unable to take my medication and requesting help. Each time they sent an automated reply saying the GP will be in touch and then I didn't hear anything at all. I tried to book a review appointment for my medication with 10 day notice of the date it was due, but they couldn't fit me in for 3 weeks. I have now run out of medicaiton and the online form to request a repeat prescription just rejects the request with no information about what to do. I phoned up and sat though a 4 minute long recorded message, and then the phone was cut off. They insist you do everything online which I am usually fine with, but they just ignore requests and don't respond.
Visited January 2024
Review titled Chorlton Family Practice
Replied on 23 May 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We have found if patients have not received a response to an online message it is because it has gone into the junk/spam folder. We hope we can use your feedback to improve in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
If you dare to fall I’ll, please avoid this practice. When you request an appointment you will be offered medical advice from the receptionist. If you (wisely) choose to reject this that may be kind enough to fit you in sometime in the next 5 weeks or so. A day before you are due to be seen you will then be advised that they have changed your appointment to a telephone one, so showing any issues is impossible. Whatever you do please don’t dare to have Mental Health issues…
Visited January 2024
Review titled Chorlton Family Practice
Replied on 24 May 2024
Thank you for taking the time to leave us a review. We continuously work to create good patient experience, and we’re sorry to hear that we haven’t met your expectations. We hope we can use your feedback to improve in the future. All the best, Management team at Chorlton Family Practice.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 January 2024
I have been a patient for 5 years and have had a positive experience. The online system allows easy access to booking appointments, prescription checks and remote assessment by a doctor. I would recommend this practice
Visited January 2024
Review titled Chorlton Family Practice
Replied on 23 May 2024
We’re so happy to hear you had a positive experience at Chorlton Family Practice. Your review is much appreciated by the CFP team! Our whole practice team works very hard to provide a good service to our patients. Thank you from the CFP Team
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Review titled Thorough, caring and understanding
Rated 4 stars out of 5
by Claire R - Posted on 12 January 2024
I recently had a telephone appointment to discuss a range of concerns and worries that I had about my health and wellbeing. I have not previously needed to have many appointments with a GP but I was so grateful for the help and support I received. The GP really listened to me and gave me sufficient time to explain how I was feeling and what I thought the reasons might be. She explored various options with me as to how I might manage the situation and different options for medication. She gave me the opportunity to make my own decisions whilst giving me full information about the pros and cons of all the options. She also gave me the chance to take some time to talk to a trusted person to gain their opinion before making a decision. A follow up appointment was made so that a review of the impact can be done. I always find this particular GP extremely helpful, knowledgeable and empathetic and she has always managed my health needs highly effectively. Thank you
Visited January 2024
Review titled Chorlton Family Practice
Replied on 23 May 2024
It’s lovely to hear your kind words of appreciation for our hard-working practice at Chorlton Family Practice. Thank you so much, CFP.
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
I contacted the surgery via the online appointment booking system about a medical problem, which requested me to describe the problem and basically self diagnose. I did this but rather than being offered an appointment with a GP, I was instructed to make a booking for blood tests. I did this, the tests were completed and I checked the results using the NHS app. I have no idea whether the results are normal or not as there was no comment made by the GP on any of the results. It was a total waste of time.
Visited January 2024
Review titled Chorlton Family Practice
Replied on 01 February 2024
Dear Patient, thank you for your feedback, if you would like to get in contact with your details and I will be able to look into this further for you. Regards Chorlton Family Practice