City Square Medical Group
14 Deancross Street, London, E1 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by NURUN - Posted on 06 February 2025
1st time in 3 years I’ve seen my gp face to face appointment, was very good and very helpful, dr did everything I have asked for, thank you dr Rimona
Visited February 2025
City Square Medical Group has not yet replied.
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Review titled excellent services
Rated 5 stars out of 5
by SARA GOMEZ - Posted on 05 March 2025
I always receive excellent care whenever I visit my GP. She is incredibly knowledgeable and always takes the time to address my concerns thoroughly. It’s clear that she loves her profession because she goes the extra mile to explain everything in detail. On top of that, she is always welcoming and greets me with a warm smile. I’m truly grateful for her dedication and professionalism. I couldn’t ask for a better doctor!
Visited February 2025
City Square Medical Group has not yet replied.
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Review titled Very bad experience with this GP surgery
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2024
Rarely got any appointment with so many requests. Even every time i call sharp 8 am and got 4/7 no serial but receptionist(she) said she have no appointment, all booked. After many request she used to say all the time its not urgent so no need any appointment, these appointment are for actually older people blah blah. How can be!!! And how can she judge its not urgent. I am the sufferer i know how i am tolerating this pain but she said you can’t get the appointment that’s not urgent. I requested to give me just a phone call appointment but she refused. Even she disconnect the phone call middle of the discussion, it’s the manners! Literally i am just sick of this type of behaviour. Already i am worried about my problem and now on the other hand i am not able to get treatment for my problem. Because i am not older person and its not urgent. My abdominal pain or abnormal bleeding its not urgent. Its really disappointing :(
Visited December 2024
Review titled City Square Medical Group
Replied on 23 December 2024
Dear Anonymous, Thank you for bringing your concerns to our attention. I am truly sorry to hear about your experience and the distress it has caused. This is certainly not the level of service we strive to provide. To help me understand what went wrong and address the matter appropriately, I kindly ask you to contact me. Please provide your phone number and any details that can help identify the call. This will enable me to review the call recording (if available) and investigate the issue thoroughly. When you call the practice, please ask for Izabela and mention that I am expecting your call. Please rest assured that we take all feedback seriously and are committed to resolving this matter. Without additional information, I regret that I am unable to take further steps to assist. Thank you for your understanding. I hope to hear from you soon. Kind regards, Izabela Rudnik Practice Manager
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Review titled Inadequate Services at City Square Medical Group
Rated 1 star out of 5
by Paolo - Posted on 28 October 2024
I recently had a scheduled appointment at City Square Medical Group and was extremely disappointed with the service I received. The clinic failed to inform me that my appointment would be a phone consultation, rather than an in-person appointment, which caused me significant inconvenience. I had taken time off work to attend the appointment, only to discover that I wouldn't be seeing a doctor in person. When I called the clinic to confirm my appointment, the receptionist was unprofessional and sounded annoyed. I was also surprised that the clinic's phone recording states that they do not tolerate abuse from patients, yet the behaviour of the team fell short of the standard of professionalism that patients expect. To make matters worse, when I finally spoke with the doctor, I felt like I was rushed and not given the opportunity to discuss my concerns. The doctor stated that I had an infection without asking any follow-up questions or providing any further explanation. When I attempted to discuss another issue related to my health, the doctor abruptly cut me off, stating that they could only discuss the issue I booked the appointment for. As a patient, I expect to be treated with respect, compassion, and professionalism by my healthcare providers. Unfortunately, my experience at Clinic fell short of these expectations. I hope that the clinic will take my complaint seriously and take immediate action to prevent similar mistakes from happening in the future.
Visited October 2024
Review titled City Square Medical Group
Replied on 29 October 2024
Dear Paolo, I am sorry to hear about your recent experience with us. Please get in touch with me so that I can look into this further. Thank you, Izabela Rudnik Practice Manager
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Review titled The Worst GP Practice
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
Me and my family have had the worst experience with this gp Practice. We were previously under the surgery when it was called Brayford Square. I’ve never previously had any issues with Brayford Square. Everyone was helpful, there were always appointments available. Ever since we have been moved to City Square Medical Group, we have had the worst experience ever. The gp’s are unqualified. The reception staff are rude and impolite. The practice itself is a joke that always has long waiting hours on the phone and in person plus no appointments available. I don’t understand why they bother keeping the practice open? If you are never able to provide any appointments. I have completed numerous online consultations to be heard from a gp but I have never heard back?! It’s an actual time waste even having an online consultation process. They lie about not having appointments available, maybe they just keep it for themselves I’m not too sure. Don’t bother registering for this gp as you’ll probably never ever be seen and it’s a time waste. They’ll have you waiting as number 1 on the list for over an hour, while you see the gp reception staff just chatting away. I called regarding a lump on my leg and to have an emergency appointment for it. They said they had no appointments available and to call in the morning at 8 the following week. I was in too much pain so went to A&E that Friday, and have a had a surgery and have been discharged on the Monday. I was told by my doctor that my gp should arrange for my dressing to be changed in 48 hours. So I called them to arrange this. They said again nothing available and to call them back on Wednesday. I called them on Wednesday at 8, for them again to say nothing available and I really needed my dressing to be changed. The reception told me she would call me back after speaking to the nurse. She did call back to tell me there were no available appointments and told me to go to a&e. I told her I will not go back to a&e and wait the ridiculous hours for a dressing change, when this should have been given by my gp. All she could do was repeat to go to a&e, despite telling her I will not, she was not helpful and I found to be kind of rude. Overall, its a joke of a practice that needs to be closed or have a whole rebrand with some new receptionists, gp’s and nurses.
Visited October 2024
Review titled City Square Medical Group
Replied on 29 October 2024
Dear Patient, Brayford Square and City Wellbeing Practice merged over three years ago. Since then, we have been offering services to our patients. I can assure you that none of our GPs are unqualified. I would like to investigate your statements so I can understand the facts. Please make yourself known to me directly. Thank you, Izabela Rudnik Practice Manager
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Review titled Terrible practice, rude nurse and traumatic experience
by Anonymous - Posted on 09 September 2024
Absolutely awful experience. I had my first smear test and was shamed for not getting one done sooner (people seemingly forget that there was a pandemic for 2.5 years and hospitals were only open for emergencies, as well as the fact that people live abroad where it is harder to get a smear tests). I was spoken to in a really demeaning way by the nurse doing the procedure, and was constantly interrupted when I was explaining my health concerns (irregular bleeding) and was told "you don't get it" repeatedly, and was even told that I "may as well just leave". I wasn't being listened to and I had to flag that I didn't like the way I was being spoken to, and mentioned that I have bodily trauma and find gynecological procedures difficult enough as they are without being spoken to in a dismissive way. The nurse barely changed the way they were speaking to and interacting with me. During the procedure, the nurse made comments on my uterus, causing me to feel body shame on something that I literally was born with and cannot change. The nurse told me to stop crying, tensing and "just relax" whilst the speculum was inserted and moving around. Absolutely horrible experience and terrible treatment of a patient. I do not recommend signing up to this practice, and I have unregistered from this practice immediately, as well as writing a formal complaint to the NHS. Do not go to this clinic, the staff are disrespectful, unprofessional and rude.
Visited September 2024
Review titled City Square Medical Group
Replied on 10 September 2024
Dear Patient Please do get in touch by writing directly to the practice for my attention so I can investigate your recent experience. Many thanks Izabela Rudnik Practice Manager
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Review titled A choice of appointment times to suit
Rated 5 stars out of 5
by Carol Bassi - Posted on 25 September 2024
Today, in the late afternoon, I arrived for my appointment and whilst in the waiting area, I overheard the receptionist talking to a patient. I thought the interaction between the receptionist and the patient was exceptional. They listened attentively to the patient. And when offering a follow up appointment, gave him a choice of dates and times. This is really helpful to us patients, because it means we don't get stressed, thinking we have to say "yes" to the first available appointment. Instead the patient was able to choose a time that suited them. I could tell the patient left feeling relieved and well cared for. This kind of support and consideration is wonderful. I also like the idea of the "call back" option when you ring the surgery and you are held in a queue. I pressed 1, when asked and got a call back 35 minutes later. Then when I spoke to the receptionist, I was able to book 2 appointments one with the nurse and the other for a diabetes check - again I was given a choice of dates and times. This really makes the patients experience so much better when needing to see the nurse or other health care professionals. Thankyou.
Visited September 2024
Review titled City Square Medical Group
Replied on 03 October 2024
Dear Carol Bassi, Thank you for your positive feedback. We appreciate the time you have taken to explain what you overheard whilst waiting to be seen in our reception area. I have shared your feedback with the team in our recent practice meeting and we will continue to do our very best to offer an outstanding service to all our patients. Thank you, Izabela Rudnik, Practice Manager.
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Review titled Brilliant service
Rated 5 stars out of 5
by Michael Hellens - Posted on 22 March 2024
In the last couple of years the service from this practice has been outstanding. The e-consult system works perfectly, everybody is polite and supportive and I would recommend to everyone. I recently submitted an e-consult form and the representative who contacted me today to make an appointment was kind, empathetic, prompt and efficient. Thank you
Visited March 2024
City Square Medical Group has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Salina Khan - Posted on 26 September 2023
Doctors are very helpful ,friendly and supportive .Great service and quick response. Very understandable and knowledgeable doctors. I very happy.
Visited September 2023
City Square Medical Group has not yet replied.
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Review titled Not a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2023
Level of service has gone down significantly since merging with City Square Medical practice. Can't get a simple reply even though they state they will get back to you within 48hrs. Receptionists bar one could direct me to my issue. Really disappointing service.
Visited July 2023
City Square Medical Group has not yet replied.