City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Satisfied
Rated 4 stars out of 5
by Anonymous - Posted on 06 January 2025
The doctor was very nice and I didn't have to wait that long. Receptionist who booked the appointment was helpful.
Visited January 2025
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our staff to be helpful and nice and that you did not have to wait long for your appointment. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
The doctor was very thorough and dealt with all my problems. I was also given advice which was very helpful.
Visited January 2025
City Way Surgery has not yet replied.
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Review titled Good Response
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2025
The online appointment booking system is bit clunky and those with limited access can be cumbersome. Appointment was bit late but doctor spent good time in assessing my symptoms and offered next suitable treatment. This could be improved if the doctors offer follow up to have continuity with same doctor. Overall this was first face to face appointment with doctor makes bug difference. The surgery can have an open day for walk in clinic once a month this can be for simple symptoms if patients has complex issues then should guided to book appointment. The pharmacy can also be supportive to ease pressure on the surgery and they should be able to prescribe simple medication. The reception area could be more open and friendly. Provide free WiFi.
Visited January 2025
City Way Surgery has not yet replied.
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Review titled Practice
Rated 4 stars out of 5
by Stephen Chandler - Posted on 16 December 2024
Had a prostrate check by one of the doctors. The doctor was engaging and put my mind at rest. He also helped with targeting me to see a specialist regarding an injury I received to my ankle.
Visited December 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Mr Chandler Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be engaging and that they were able to put your mind at rest. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Very helpful doctor
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
My doctor was incredibly helpful and thorough in suggesting next steps to help manage the outcome of my blood test. He listened and was very friendly and easy to chat to. I’ve found it much easier to get appointments since the introduction of the e consult form.
Visited December 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you feel that the introduction of the econsult has made things much easier for you and that you found our clinician listened to you and was helpful and thorough. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2024
I had an appointment this morning and I was impressed by the doctor's thoroughness and attentiveness. Dr listened to my concerns carefully and ordered the necessary tests to confirm the diagnosis. I highly recommend the city way practice.
Visited December 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. Thank you for your recommendation of City Way Practice, it is most appreciated. We are pleased that you were impressed by the clinicians thoroughness and attentiveness and that you felt listened to. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Knowledgeable Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
I have rated this highly Only because of the doctor. He was very knowledgeable, showed empathy, took care to explain my symptoms, the effects and possible outcome. I also wasn't treated as an inconvenience. I saw how the student doctor was encouraged (with my permission) and talked through my fears and concerns. I was referred immediately and accordingly with a note; and by so doing, a fatality was avoided based on the findings from the hospital. Thank you Dr.
Visited December 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be knowledgeable and showed you empathy and that you were referred in a timely manner. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Econsult followed by face to face appointment. Doctor dealt with my problems efficiently in a friendly manner. Necessary treatments etc. were arranged and I felt that my problem would soon be resolved.
Visited November 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. Following your recent econsult we are pleased that you received a face to face appointment and that you felt the doctor dealt with your problems efficiently and in a friendly manner. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Excellent Service
Rated 5 stars out of 5
by Chantelle - Posted on 05 November 2024
Able to get on the day appointment for my son when neeeded. Helpful reception team. Attended and the Dr was very considerate and caring! Thank you for your assistance.
Visited November 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Chantelle Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you were able to get an on the day appointment and that you found our staff to be helpful, considerate and caring. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Very satisfied patient
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2024
The doctor had read my notes carefully and listened attentively. They were very welcoming, polite, friendly and efficient. Various tests were organised. I couldn't have hoped for a better service.
Visited November 2024
City Way Surgery has not yet replied.