City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about City Way Surgery.
Reviews
-
Review titled The best GP I’ve had
Rated 5 stars out of 5
by Harrison Maunder - Posted on 07 March 2025
In my experience this GP has always had The best service for me, that goes from the front desk, the Doctors and the blood tests I’ve had, I usually struggle with blood tests but the ladies here are so fast and lovely I have completely lost all worry about having them. The front desk has always given me nothing but respect and are polite and I find quite frankly the best they can be, they are patient and well spoken. It angers me when I hear other patients who refuse to understand that they are not miracle workers and they cannot have all the answers. I’m not a well man a lot of the time so whenever i fill out an E consult and usually get an appointment that day I really appreciate the speed at which I get seen. I wish I knew the names of the ladies on the phones or at the desk but regrettably I don’t but believe me treat them with respect and you will receive great service, the best. All docters I’ve seen have been outstanding and informative for me and my piece of mind, This review will not allow me to name the doctors I’ve seen that I wish I could thank directly so I will do so when I see them in person again, but they should know who they are and I’m grateful. Thank you for your support over the years and if I ever should move location from Chatham I will surely miss this GP as if I find a better one i will be extremely suprised.
Visited March 2025
Review titled City Way Surgery
Replied on 13 March 2025
Dear H. Maunder, Thank you for your kind and detailed review. We are truly delighted to hear about your consistently positive experiences with our practice, from our front desk team and Phlebotomists to our Doctors. It's great to hear that our team's dedication to providing respectful, efficient, and compassionate care has made such a difference for you. Your words of encouragement and understanding mean a great deal to us. We are thrilled that our e-consult system has been effective in providing you with timely appointments, and we are committed to maintaining this level of service. We will be sure to pass on your heartfelt thanks to all our staff, including the front desk team and the Doctors you've seen. We are truly grateful for your kind words. We strive to provide the highest standard of care, and your review reinforces that we are on the right track. Sincerely, M. Stephenson Business Manager
-
Review titled Mixed feelings about the appointments team
Rated 2 stars out of 5
by Anonymous - Posted on 05 March 2025
I was in today as I had my appointment booked and confirmed , however it was just a waist of my time as I could not check in and to my surprise the doctor who supposed to see me was off sick and nobody there to see me. No update was initially send prior to my attendance and also I tried to explain to the Receptionist and she was trying to excuse themself stating that there was an error and that this appointment today in fact was non existent. What a messed situation and waist of my time.
Visited March 2025
Review titled City Way Surgery
Replied on 13 March 2025
Dear Patient, Thank you for bringing this issue to our attention. We are sorry that your appointment required rescheduling as a result of the circumstances you outline. We would appreciate the opportunity to discuss this further with you. M. Stephenson Business Manager
-
Review titled Excellent Care and Professionalism
Rated 5 stars out of 5
by Greta - Posted on 12 March 2025
I recently visited Cityway Surgery in Rochester with my baby, and I am very pleased with the care we received. The doctor was professional, attentive, and took the time to answer all my questions thoroughly. Her kind and reassuring approach made the whole experience much more comfortable for both me and my baby. I truly appreciate her expertise and dedication. Highly recommend!
Visited February 2025
City Way Surgery has not yet replied.
-
Review titled Fast service
Rated 4 stars out of 5
by Susan Austin - Posted on 24 February 2025
I was sceptical of the econsult service but have had to use it twice in the past week and on both occasions have been seen by a doctor within 4 hrs !
Visited February 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear S. Austin, Thank you for sharing your experience with our eConsult service. We are pleased to hear that your initial scepticism was replaced with positive results, and that you were seen by a doctor within four hours on both occasions. We understand that utilising new services can sometimes be met with apprehension, and we are glad to know that the eConsult platform has proven to be efficient and effective for you. We strive to provide timely access to care, and your feedback reinforces the value of this service. We appreciate you taking the time to let us know about your positive experience. M. Stephenson Business Manager
-
Review titled Very good appointment
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2025
On time, efficient and knowledgeable about my appointment. Reassuring and helpful in understanding my issues. Made every effort to resolve my problem. And made me feel I was listened to. Further to this appointment a follow up appointment was made and a blood test explained and booked. To discuss once completed
Visited February 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear Anonymous, Thank you for your valuable feedback. We are delighted to hear that you found your appointment to be on time, efficient, and that the doctor was knowledgeable about your concerns. We are particularly pleased that you felt reassured, listened to, and that the doctor made every effort to resolve your problem. We are also glad to know that the follow-up appointment was arranged and that the blood test process was clearly explained and booked. We strive to ensure that all our patients feel supported and informed. Your positive feedback is greatly appreciated, and we will continue to work towards providing the highest standard of care for all our patients. M. Stephenson Business Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Christopher Barnett - Posted on 03 February 2025
Went in for a follow up appointment today Dr was excellent informative and friendly Talking about my many health issues
Visited February 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear C. Barnett, Thank you for taking the time to provide feedback on your follow-up appointment today. We are delighted to hear that you found the doctor to be excellent, informative, and friendly, particularly when discussing your various health issues. We understand the importance of clear communication and a supportive environment when addressing multiple health concerns, and we are pleased that your experience reflected this. We appreciate your kind words and are glad that your appointment was a positive one. M. Stephenson Business Manager
-
Review titled Great experience with GP
Rated 5 stars out of 5
by Nicky - Posted on 19 February 2025
I recently accompanied my wife to an appointment with a female senior GP and it was one of the best GP experiences we have ever had. My wife was already a fan of hers and I completely agree with her. Female Dr really listened to her, took her seriously reviewed her notes thoroughly, took time to consider a treatment plan, agreed it with my wife and then told her off about not booking a smear (which I really liked!!!) The nurses, HCA and reception team are good, especially now the unpleasant receptionist has gone! So thanks again and the NHS is still doing a fantastic job! All the best Nicky
Visited February 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear Nicky, Thank you so much for your incredibly positive feedback. We are truly delighted to hear that you and your wife had such an excellent experience with our GP. It's wonderful to know that your wife's longstanding appreciation for her was reinforced and that you were equally impressed with the thorough, attentive, and collaborative approach to her care. We are pleased that the GP took the time to listen, review, and create a mutually agreed treatment plan, and we appreciate you highlighting her proactive approach to preventative care. We are also glad to hear you’ve had positive experiences with our nurses, HCA, and reception team, and that you've noticed improvements in the reception area. Your kind words and recognition of the NHS' ongoing efforts are greatly appreciated by our entire team. We strive to provide the best possible care, and your feedback reinforces that we are on the right track. Thank you again for sharing your experience. M. Stephenson Business Manager
-
Review titled Quality Doctor
Rated 5 stars out of 5
by R.Green - Posted on 24 February 2025
I'm grateful to have an appointment to see this doctor for the first time. I told him about my situation he was considerate and understanding. As I felt comfortable in opening up telling him about my problems. I highly recommend him.
Visited February 2025
City Way Surgery has not yet replied.
-
Review titled Satisfied
Rated 4 stars out of 5
by Anonymous - Posted on 06 January 2025
The doctor was very nice and I didn't have to wait that long. Receptionist who booked the appointment was helpful.
Visited January 2025
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our staff to be helpful and nice and that you did not have to wait long for your appointment. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
-
Review titled Pleasent surgery
Rated 5 stars out of 5
by Carol Norris - Posted on 13 January 2025
Had to wait for a couple of weeks for a routine appointment but when I did I was treated swiftly and professionally
Visited January 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear C. Norris, Thank you for taking the time to share your feedback with us. We appreciate your patience while waiting for your routine appointment. We are pleased to hear that you were treated swiftly and professionally during your visit. We strive to provide all our patients with efficient and high-quality care. We understand that waiting for an appointment can be frustrating, and we are continuously working to improve our appointment scheduling process to reduce wait times. Thank you again for your feedback. We value your input and are committed to providing the best possible care to our patients. M. Stephenson Business Manager