City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The best GP I’ve had
Rated 5 stars out of 5
by Harrison Maunder - Posted on 07 March 2025
In my experience this GP has always had The best service for me, that goes from the front desk, the Doctors and the blood tests I’ve had, I usually struggle with blood tests but the ladies here are so fast and lovely I have completely lost all worry about having them. The front desk has always given me nothing but respect and are polite and I find quite frankly the best they can be, they are patient and well spoken. It angers me when I hear other patients who refuse to understand that they are not miracle workers and they cannot have all the answers. I’m not a well man a lot of the time so whenever i fill out an E consult and usually get an appointment that day I really appreciate the speed at which I get seen. I wish I knew the names of the ladies on the phones or at the desk but regrettably I don’t but believe me treat them with respect and you will receive great service, the best. All docters I’ve seen have been outstanding and informative for me and my piece of mind, This review will not allow me to name the doctors I’ve seen that I wish I could thank directly so I will do so when I see them in person again, but they should know who they are and I’m grateful. Thank you for your support over the years and if I ever should move location from Chatham I will surely miss this GP as if I find a better one i will be extremely suprised.
Visited March 2025
Review titled City Way Surgery
Replied on 13 March 2025
Dear H. Maunder, Thank you for your kind and detailed review. We are truly delighted to hear about your consistently positive experiences with our practice, from our front desk team and Phlebotomists to our Doctors. It's great to hear that our team's dedication to providing respectful, efficient, and compassionate care has made such a difference for you. Your words of encouragement and understanding mean a great deal to us. We are thrilled that our e-consult system has been effective in providing you with timely appointments, and we are committed to maintaining this level of service. We will be sure to pass on your heartfelt thanks to all our staff, including the front desk team and the Doctors you've seen. We are truly grateful for your kind words. We strive to provide the highest standard of care, and your review reinforces that we are on the right track. Sincerely, M. Stephenson Business Manager
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Review titled Mixed feelings about the appointments team
Rated 2 stars out of 5
by Anonymous - Posted on 05 March 2025
I was in today as I had my appointment booked and confirmed , however it was just a waist of my time as I could not check in and to my surprise the doctor who supposed to see me was off sick and nobody there to see me. No update was initially send prior to my attendance and also I tried to explain to the Receptionist and she was trying to excuse themself stating that there was an error and that this appointment today in fact was non existent. What a messed situation and waist of my time.
Visited March 2025
Review titled City Way Surgery
Replied on 13 March 2025
Dear Patient, Thank you for bringing this issue to our attention. We are sorry that your appointment required rescheduling as a result of the circumstances you outline. We would appreciate the opportunity to discuss this further with you. M. Stephenson Business Manager
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Review titled Absolutely Gr8
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2025
Gr8 servuce. Really luved my time with the Ductur. So helpfal and lisneung to me. Will be back 5/5
Visited March 2025
Review titled City Way Surgery
Replied on 21 March 2025
Dear Patient, Thank you for your feedback! We are glad to hear that you had a great experience with the doctor and felt listened to and supported. We appreciate your kind words. Faithfully, M.Stephenson, Business Manager
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Review titled Professional and Effective Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2025
E-consult is a game changer in my view. The form was easy to submit even with photos. The surgery responded same day and offered me an appointment within a very reasonable timeframe. The face to face with the GP was professional, empathetic and constructive, and the outcome was completely appropriate to the issue at hand.
Visited March 2025
Review titled City Way Surgery
Replied on 21 March 2025
Dear Patient, Thank you for your feedback. We're pleased to hear that you found the eConsult system easy to use and efficient. Providing timely and professional care is a priority of the Practice, and we're glad your experience with both the online consultation and face-to-face appointment was positive. Your kind words are greatly appreciated. Faithfully, M. Stephenson Business Manager
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Review titled Excellent Care and Professionalism
Rated 5 stars out of 5
by Greta - Posted on 12 March 2025
I recently visited Cityway Surgery in Rochester with my baby, and I am very pleased with the care we received. The doctor was professional, attentive, and took the time to answer all my questions thoroughly. Her kind and reassuring approach made the whole experience much more comfortable for both me and my baby. I truly appreciate her expertise and dedication. Highly recommend!
Visited February 2025
Review titled City Way Surgery
Replied on 21 March 2025
Dear Greta, Thank you for your kind review. We are delighted to hear that you had a positive experience at City Way Surgery and that our doctor provided professional, attentive, and reassuring care for you and your baby. Ensuring our patients feel supported and well-informed is a priority of the Practice, and we appreciate your recommendation. Sincerely, M.Stephenson, Business Manager
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Review titled Fast service
Rated 4 stars out of 5
by Susan Austin - Posted on 24 February 2025
I was sceptical of the econsult service but have had to use it twice in the past week and on both occasions have been seen by a doctor within 4 hrs !
Visited February 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear S. Austin, Thank you for sharing your experience with our eConsult service. We are pleased to hear that your initial scepticism was replaced with positive results, and that you were seen by a doctor within four hours on both occasions. We understand that utilising new services can sometimes be met with apprehension, and we are glad to know that the eConsult platform has proven to be efficient and effective for you. We strive to provide timely access to care, and your feedback reinforces the value of this service. We appreciate you taking the time to let us know about your positive experience. M. Stephenson Business Manager
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 17 March 2025
I've been at thus practice for just over 2 years. It's difficult to get face-to-face time with a GP in any practice and it's no exception here. But when I did, I got the time I needed to discuss my issues and suggested medication. That's all I needed. So great service but I'm just not happy with the lengthy process to get to that point (e-consult submissions, various tests and late feedback from the outcomes, further e-consult submissions).
Visited February 2025
Review titled City Way Surgery
Replied on 21 March 2025
Dear Patient, Thank you for sharing your feedback. We are pleased to hear that you received the time and care you needed during your appointment. However, we understand your concerns about the process and the time it takes to reach that point. Our aim is to ensure every patient receives thorough and appropriate care, but acknowledge that delays may be frustrating. We continuously strive to improve our services and appreciate your insights. If there is any further suggestions for improvement, we would encourage you to reach out with any ideas. Faithfully, M. Stephenson Business Manager
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Review titled Very good appointment
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2025
On time, efficient and knowledgeable about my appointment. Reassuring and helpful in understanding my issues. Made every effort to resolve my problem. And made me feel I was listened to. Further to this appointment a follow up appointment was made and a blood test explained and booked. To discuss once completed
Visited February 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear Anonymous, Thank you for your valuable feedback. We are delighted to hear that you found your appointment to be on time, efficient, and that the doctor was knowledgeable about your concerns. We are particularly pleased that you felt reassured, listened to, and that the doctor made every effort to resolve your problem. We are also glad to know that the follow-up appointment was arranged and that the blood test process was clearly explained and booked. We strive to ensure that all our patients feel supported and informed. Your positive feedback is greatly appreciated, and we will continue to work towards providing the highest standard of care for all our patients. M. Stephenson Business Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Christopher Barnett - Posted on 03 February 2025
Went in for a follow up appointment today Dr was excellent informative and friendly Talking about my many health issues
Visited February 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear C. Barnett, Thank you for taking the time to provide feedback on your follow-up appointment today. We are delighted to hear that you found the doctor to be excellent, informative, and friendly, particularly when discussing your various health issues. We understand the importance of clear communication and a supportive environment when addressing multiple health concerns, and we are pleased that your experience reflected this. We appreciate your kind words and are glad that your appointment was a positive one. M. Stephenson Business Manager
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Review titled Great experience with GP
Rated 5 stars out of 5
by Nicky - Posted on 19 February 2025
I recently accompanied my wife to an appointment with a female senior GP and it was one of the best GP experiences we have ever had. My wife was already a fan of hers and I completely agree with her. Female Dr really listened to her, took her seriously reviewed her notes thoroughly, took time to consider a treatment plan, agreed it with my wife and then told her off about not booking a smear (which I really liked!!!) The nurses, HCA and reception team are good, especially now the unpleasant receptionist has gone! So thanks again and the NHS is still doing a fantastic job! All the best Nicky
Visited February 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear Nicky, Thank you so much for your incredibly positive feedback. We are truly delighted to hear that you and your wife had such an excellent experience with our GP. It's wonderful to know that your wife's longstanding appreciation for her was reinforced and that you were equally impressed with the thorough, attentive, and collaborative approach to her care. We are pleased that the GP took the time to listen, review, and create a mutually agreed treatment plan, and we appreciate you highlighting her proactive approach to preventative care. We are also glad to hear you’ve had positive experiences with our nurses, HCA, and reception team, and that you've noticed improvements in the reception area. Your kind words and recognition of the NHS' ongoing efforts are greatly appreciated by our entire team. We strive to provide the best possible care, and your feedback reinforces that we are on the right track. Thank you again for sharing your experience. M. Stephenson Business Manager