City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Jenny - Posted on 06 May 2024
First class! The GP asked me if I would mind if two students sat in on my appointment. I was totally happy with this. Although I hadn’t seen this GP before he had obviously read my notes and talked to me about a number of issues. At all stages of our discussion he engaged the students, inviting them to examine me and ascertaining whether they had any experience of my issues. Not only was the GP thorough, but an amazing teacher. I, and the students, were very fortunate to be under his care! I left his surgery with a smile on my face.
Visited April 2024
Review titled City Way Surgery
Replied on 07 May 2024
Dear Jenny Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. Thank you for allowing the students to attend your consultation along with our clinician. We are happy to hear that the GP was thorough and and that you felt fortunate to be under his care. We will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled pain medication and Referal
Rated 5 stars out of 5
by Terry - Posted on 25 April 2024
This time great service did e-consult in morning, got call back at 12.15. Gp prescribed pain medication and made referral to OT and e mailed while on the call. Medication sent over to chemist and by 2pm had medication. I cant have wished for a better service .
Visited April 2024
Review titled City Way Surgery
Replied on 07 May 2024
Dear Terry Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased to hear that you received great service from the Practice, your medication was received at the chemist and that you were referred accordingly within a timely manner. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great doctor experience
Rated 5 stars out of 5
by Serena Barlow - Posted on 06 April 2024
The doctor was extremely helpful and thorough. He listened to me and made some helpful comments and explained things clearly. Thank you Doctor.
Visited April 2024
Review titled City Way Surgery
Replied on 08 April 2024
Dear Mrs Barlow Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be helpful, thorough and that they listened to your concerns. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your reviews are appreciated by us. Kindest Regards, Kerry Operations Manager City Way Medical Practice
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Review titled Really good experience
Rated 5 stars out of 5
by Linda - Posted on 30 April 2024
I had alot of questions and I really felt listened to. Doctor really excellent and he took time to answer my questions and that really made a big difference. Visit was really excellent
Visited April 2024
Review titled City Way Surgery
Replied on 07 May 2024
Dear Linda Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased to hear that you felt listened to by the clinician and that you had a positive experience at the Practice. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Good Practice
Rated 5 stars out of 5
by Mrs L Buckingham - Posted on 25 April 2024
I received an appointment to see a Dr at short notice. He was very thorough with the examination and explained clearly the diagnosis and treatment needed He also has a pleasant to talk to.
Visited April 2024
Review titled City Way Surgery
Replied on 30 April 2024
Dear Mrs Buckingham Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be thorough and clear with your diagnosis and treatment. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Quick service
Rated 5 stars out of 5
by Lisa - Posted on 04 April 2024
I have requested a few e consultant this week requesting a few blood test and each time they have done as asked also with in the Same day, just wanted to say well done and doing a great job
Visited April 2024
Review titled City Way Surgery
Replied on 08 April 2024
Dear Lisa Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found the econsult system to be helpful and that you received a quick service from the Practice. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your reviews are appreciated by the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Very good service
Rated 4 stars out of 5
by Rosemary - Posted on 22 March 2024
I contacted econsult and got a very quick reply offering me an appointment the same morning The doctor I saw was kind caring and thorough and immediately made a referral for me I could not have asked for more
Visited March 2024
Review titled City Way Surgery
Replied on 22 March 2024
Dear Rosemary Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you received a quick service from the Practice and that the doctor that you saw was kind, caring and thorough. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much these reviews are appreciated by us. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Helpful information
Rated 5 stars out of 5
by Michael Campbell - Posted on 08 March 2024
Saw Dr today very helpful very clear as to why meds were changing. Showed great concern for what is a long standing problem for me
Visited March 2024
Review titled City Way Surgery
Replied on 08 March 2024
Dear Mr Campbell Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our service to be helpful. We are constantly striving to ensure that the service our patients receive is efficient and accessible; and are keen to use patient feedback to make any necessary improvements as appropriate. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much these reviews are appreciated by us. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 08 April 2024
I had a follow up telephone consult with GP. They listened to my queries, noted the problems and then referred to specialist for further investigation. I was happy with the way I was treated and how the doctor conducted themselves.
Visited March 2024
Review titled City Way Surgery
Replied on 08 April 2024
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you were happy with the consultation that you received from our clinician. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your reviews are appreciated by the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by José Smallcombe - Posted on 12 March 2024
Most informative and reassuring appointment.All clearly explained with questions and queries answered.I felt confident that my problems were being attended to.Follow up appointments given to assist my treatment.
Visited March 2024
Review titled City Way Surgery
Replied on 12 March 2024
Dear Mr Smallcombe Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our service to be informative and reassuring. We are constantly striving to ensure that the service our patients receive is efficient and accessible; and are keen to use patient feedback to make any necessary improvements as appropriate. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by us. Kindest regards, Kerry Operations Manager City Way Medical Practice