City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Econsult followed by face to face appointment. Doctor dealt with my problems efficiently in a friendly manner. Necessary treatments etc. were arranged and I felt that my problem would soon be resolved.
Visited November 2024
City Way Surgery has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Chantelle - Posted on 05 November 2024
Able to get on the day appointment for my son when neeeded. Helpful reception team. Attended and the Dr was very considerate and caring! Thank you for your assistance.
Visited November 2024
City Way Surgery has not yet replied.
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Review titled Very satisfied patient
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2024
The doctor had read my notes carefully and listened attentively. They were very welcoming, polite, friendly and efficient. Various tests were organised. I couldn't have hoped for a better service.
Visited November 2024
City Way Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by P Young - Posted on 05 November 2024
Surgery was running slightly late but informed me via text before my appointment time, Dr was excellent, listen to my issue and after a brief discussion recommend a relevant course of action to be taken. I was very pleased with the outcome and the manner of the Dr, he was very professional and made me feel at ease talking with him
Visited November 2024
City Way Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2024
Consult at 7.15am, phone call at 10am, appointment at 11am. Great service by the GP and 2 trainees. Very thorough
Visited November 2024
City Way Surgery has not yet replied.
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Review titled Friendly GP
Rated 4 stars out of 5
by Janice Pitcher - Posted on 01 October 2024
I was treated politely and doctor listened to my knee problem, but forget to give me form for ex-ray, but did do a referral straight away to medway hospital!
Visited October 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Mrs Pitcher Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you felt that you were treated politely and that our clinician listened to your needs and referred accordingly. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Recommended
Rated 5 stars out of 5
by Seevaratnam Thamilchelvan - Posted on 03 October 2024
The doctor correctly took care of my pain that I was experiencing and assisted me in taking care of it step by step, showing great consideration for my wellbeing
Visited October 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Mr Thamilchelvan Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you felt the doctor correctly took care of your pain, step by step and showed consideration for your wellbeing. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Always there to go the extra mile
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2024
I have nothing but good things to say about this practice. No matter what my query or need they help deal with it swiftly and are so helpful throughout. Thankyou for making such me extremely stressful times a lot easier for me and my family.
Visited October 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Patient Thank you for taking the time to post such a lovely review of the service you receive from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that we are able to make what feels such a stressful time a lot easier for you and your family and that you feel that your queries are dealt with in a timely manner. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Caring and empathetic
Rated 5 stars out of 5
by Michelle - Posted on 08 October 2024
My 4yr old little boy was seen this morning by one of your resident GP's and two medical students. All three were incredibly kind and caring and put him at ease so he could be examined thoroughly. I really appreciated the discussion and dialogue regarding the diagnosis and the thought that went into considering my son as a little person and not just a faceless symptom. Thank you all so much for your time and your care.
Visited October 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Michelle Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you felt that the care your son received from our clinicians was caring and that they were able to put your son at ease. We are constantly striving to ensure that our patients feel considered and involved during their consultation regardless of their age. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Good practice
Rated 5 stars out of 5
by Abayomi Onadeko - Posted on 03 September 2024
Precise and professional and he was able to alley my fear and give me assurance about what the issue was .
Visited September 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Mr Onadeko Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be precise and professional and that he was able to alley your fears and gave reassurance. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice