City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Knowledgeable Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2024
I have rated this highly Only because of the doctor. He was very knowledgeable, showed empathy, took care to explain my symptoms, the effects and possible outcome. I also wasn't treated as an inconvenience. I saw how the student doctor was encouraged (with my permission) and talked through my fears and concerns. I was referred immediately and accordingly with a note; and by so doing, a fatality was avoided based on the findings from the hospital. Thank you Dr.
Visited December 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be knowledgeable and showed you empathy and that you were referred in a timely manner. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Econsult followed by face to face appointment. Doctor dealt with my problems efficiently in a friendly manner. Necessary treatments etc. were arranged and I felt that my problem would soon be resolved.
Visited November 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. Following your recent econsult we are pleased that you received a face to face appointment and that you felt the doctor dealt with your problems efficiently and in a friendly manner. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Excellent Service
Rated 5 stars out of 5
by Chantelle - Posted on 05 November 2024
Able to get on the day appointment for my son when neeeded. Helpful reception team. Attended and the Dr was very considerate and caring! Thank you for your assistance.
Visited November 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Chantelle Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you were able to get an on the day appointment and that you found our staff to be helpful, considerate and caring. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Very satisfied patient
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2024
The doctor had read my notes carefully and listened attentively. They were very welcoming, polite, friendly and efficient. Various tests were organised. I couldn't have hoped for a better service.
Visited November 2024
Review titled City Way Surgery
Replied on 14 January 2025
Dear Patient Thank you for taking the time to post a review. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service, so thank you for your lovely feedback regarding the service that you received. We are really pleased that you felt that the clinician was very welcoming, polite, friendly and efficient. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2024
Excellent service within my surgery today. I required a non urgent appointment. I completed the e-consult form online at 7.30am, received a phone call at 9.30 offering an appt at 10.10. Fantastic experience throughout.
Visited November 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you received excellent service from the surgery and staff. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by P Young - Posted on 05 November 2024
Surgery was running slightly late but informed me via text before my appointment time, Dr was excellent, listen to my issue and after a brief discussion recommend a relevant course of action to be taken. I was very pleased with the outcome and the manner of the Dr, he was very professional and made me feel at ease talking with him
Visited November 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician was able to listen to your issues, recommend a relevant course of action and made you feel at ease. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2024
Consult at 7.15am, phone call at 10am, appointment at 11am. Great service by the GP and 2 trainees. Very thorough
Visited November 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you received great, thorough service from our clinicians and that your econsult was dealt with efficiently. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Friendly GP
Rated 4 stars out of 5
by Janice Pitcher - Posted on 01 October 2024
I was treated politely and doctor listened to my knee problem, but forget to give me form for ex-ray, but did do a referral straight away to medway hospital!
Visited October 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Mrs Pitcher Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you felt that you were treated politely and that our clinician listened to your needs and referred accordingly. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Recommended
Rated 5 stars out of 5
by Seevaratnam Thamilchelvan - Posted on 03 October 2024
The doctor correctly took care of my pain that I was experiencing and assisted me in taking care of it step by step, showing great consideration for my wellbeing
Visited October 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Mr Thamilchelvan Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you felt the doctor correctly took care of your pain, step by step and showed consideration for your wellbeing. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Always there to go the extra mile
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2024
I have nothing but good things to say about this practice. No matter what my query or need they help deal with it swiftly and are so helpful throughout. Thankyou for making such me extremely stressful times a lot easier for me and my family.
Visited October 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Patient Thank you for taking the time to post such a lovely review of the service you receive from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that we are able to make what feels such a stressful time a lot easier for you and your family and that you feel that your queries are dealt with in a timely manner. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice