City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quality Doctor
Rated 5 stars out of 5
by R.Green - Posted on 24 February 2025
I'm grateful to have an appointment to see this doctor for the first time. I told him about my situation he was considerate and understanding. As I felt comfortable in opening up telling him about my problems. I highly recommend him.
Visited February 2025
Review titled City Way Surgery
Replied on 21 March 2025
Dear R. Green, Thank you for your feedback. We are pleased to hear that you felt comfortable and well-supported during your appointment. Providing compassionate and understanding care is our priority, and we appreciate your recommendation. Sincerely, M.Stephenson, Business Manager
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Review titled Satisfied
Rated 4 stars out of 5
by Anonymous - Posted on 06 January 2025
The doctor was very nice and I didn't have to wait that long. Receptionist who booked the appointment was helpful.
Visited January 2025
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our staff to be helpful and nice and that you did not have to wait long for your appointment. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Pleasent surgery
Rated 5 stars out of 5
by Carol Norris - Posted on 13 January 2025
Had to wait for a couple of weeks for a routine appointment but when I did I was treated swiftly and professionally
Visited January 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear C. Norris, Thank you for taking the time to share your feedback with us. We appreciate your patience while waiting for your routine appointment. We are pleased to hear that you were treated swiftly and professionally during your visit. We strive to provide all our patients with efficient and high-quality care. We understand that waiting for an appointment can be frustrating, and we are continuously working to improve our appointment scheduling process to reduce wait times. Thank you again for your feedback. We value your input and are committed to providing the best possible care to our patients. M. Stephenson Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
The doctor was very thorough and dealt with all my problems. I was also given advice which was very helpful.
Visited January 2025
Review titled City Way Surgery
Replied on 10 March 2025
Your feedback is valued. We are delighted to hear that you received a comprehensive consultation and that the doctor's advice proved useful.
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Review titled I felt listened to
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
Following a phone consultation with Dr C today, I feel like he has listened to my concerns. He asked lots of questions and was genuinely interested in helping me. I hear about bad GPs all the time but I'm happy to say that this has not been my experience.
Visited January 2025
Review titled City Way Surgery
Replied on 21 March 2025
Dear Patient, Thank you for your feedback. We are delighted to hear that the Doctor took the time to listen to your concerns and provide attentive care. Ensuring our patients feel heard and supported is a top priority, and we truly appreciate you sharing your positive experience. We will be sure to share your feedback with the Doctor and wider team. Faithfully, M. Stephenson, Business Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Derek Matthews - Posted on 24 January 2025
Surgery contacted me following an MRI scan with an appt for the next day. The Dr was informative and listened to me and even called the Urology dept at the hospital whilst I was there.
Visited January 2025
Review titled City Way Surgery
Replied on 21 March 2025
Dear D. Matthews, Thank you for your feedback. We're glad to hear that you had a positive experience and that our team was able to provide you with prompt and attentive care. Ensuring our patients feel heard and well-informed is a top priority, and we appreciate you taking the time to share your experience. If you need any further assistance, please do not hesitate to get in touch. Sincerely, M. Stephenson, Business Manager
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Review titled Good Response
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2025
The online appointment booking system is bit clunky and those with limited access can be cumbersome. Appointment was bit late but doctor spent good time in assessing my symptoms and offered next suitable treatment. This could be improved if the doctors offer follow up to have continuity with same doctor. Overall this was first face to face appointment with doctor makes bug difference. The surgery can have an open day for walk in clinic once a month this can be for simple symptoms if patients has complex issues then should guided to book appointment. The pharmacy can also be supportive to ease pressure on the surgery and they should be able to prescribe simple medication. The reception area could be more open and friendly. Provide free WiFi.
Visited January 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear Patient, Thank you for your detailed and constructive feedback. We appreciate you taking the time to share your experience and offer suggestions for improvement. We acknowledge your comments regarding the online appointment booking system and understand it can be cumbersome, particularly for those with limited access. We will share these comments with the service provider, pushing for patient friendly changes to ensue. We apologise for the delay in your appointment. We are pleased to hear that the doctor spent ample time assessing your symptoms and providing appropriate treatment. Your suggestion for follow-up appointments with the same doctor to ensure continuity of care is valuable. We appreciate your suggestion for an open, walk-in clinic once a month for simple symptoms. The feasibility and practicality of this is something to consider. We are also looking into how we can strengthen our collaboration with local pharmacies to ease pressure on the practice. We will review the reception area to ensure it is welcoming and friendly. We also acknowledge your request for free Wi-Fi. Patients should have access to "NHS Public" - which grants access to Wi-Fi We are glad to hear that your first face-to-face appointment made a significant difference. Your feedback is invaluable in helping us improve our services and patient experience. M. Stephenson Business Manager
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Review titled Awful practice
Rated 1 star out of 5
by carol owen - Posted on 15 January 2025
I contacted them today as I have had stomach pains and diarrhoea for the last 6 weeks. The current NHS ad says if this has gone on for a few weeks you should see a GP. I have been denied an appointment and told to ring 111. The ad is a complete joke as apparently I am not allowed to see a GP. Appalling.
Visited January 2025
Review titled City Way Surgery
Replied on 10 March 2025
Dear C. Owen, Thank you for bringing your concerns to our attention. We understand your frustration regarding your difficulty in securing an appointment for your ongoing stomach pains and diarrhoea. We acknowledge that the NHS guidance regarding persistent symptoms suggests consulting a GP, and we apologise for the discrepancy between that guidance and your experience. If you wish to discuss further, we kindly ask you get in touch with the Practice. M. Stephenson Business Manager
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Review titled Practice
Rated 4 stars out of 5
by Stephen Chandler - Posted on 16 December 2024
Had a prostrate check by one of the doctors. The doctor was engaging and put my mind at rest. He also helped with targeting me to see a specialist regarding an injury I received to my ankle.
Visited December 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Mr Chandler Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be engaging and that they were able to put your mind at rest. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Very helpful doctor
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
My doctor was incredibly helpful and thorough in suggesting next steps to help manage the outcome of my blood test. He listened and was very friendly and easy to chat to. I’ve found it much easier to get appointments since the introduction of the e consult form.
Visited December 2024
Review titled City Way Surgery
Replied on 06 January 2025
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you feel that the introduction of the econsult has made things much easier for you and that you found our clinician listened to you and was helpful and thorough. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice