City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Empathetic
Rated 5 stars out of 5
by DPB - Posted on 30 May 2024
My Dr was friendly, understanding, empathetic and thorough. I wasn’t rushed and I felt all my concerns were listened to. He was extremely supportive, laid out a plan of action going forward, and made a follow up appointment to see me again in future, which was all very reassuring.
Visited May 2024
Review titled City Way Surgery
Replied on 16 July 2024
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be friendly, empathetic, understanding and thorough. We are also pleased that you felt reassured when you left your consultation and that you had a plan in place going forward. We are constantly striving to ensure that the service our patients receive is to the best of our ability. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Amazing practice
Rated 5 stars out of 5
by Kelly - Posted on 30 May 2024
I have no complaints about the service I have received from the Surgery. I put an e-consult in at 8:30am this morning and already had a phone call from reception within an hour, even though I missed the call they called back within 10 minutes to let me know I should come in for an appointment. I was seen by a female doctor and she was amazing! Very clear with all of the information that she gave me and really took her time. I left the appointment feeling very satisfied with the service I have been shown by the team at the surgery today. A huge thank you to all of the staff that continue to work hard and provide an amazing service. You all deserve a pat on the back!
Visited May 2024
Review titled City Way Surgery
Replied on 16 July 2024
Dear Kelly Thank you so much for taking the time to post such a positive review of the staff and the service you recently received. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you left the appointment feeling very satisfied. We are constantly striving to ensure that the service our patients receive is to the best of our ability. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2024
Was seen within 10 minutes of my appointment. Was told everything I needed to know. Also referred to Hospital for a number of tests.
Visited May 2024
Review titled City Way Surgery
Replied on 07 May 2024
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you received a positive experience at the Practice and referred to the hospital accordingly. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Exceptional care at this Practice
Rated 5 stars out of 5
by Miss W - Posted on 09 May 2024
Positive experience at my recent GP appointment at City Way Medical Practice. I was able to get a same-day appointment, and the Dr was attentive and thorough in listening to my concerns.
Visited May 2024
Review titled City Way Surgery
Replied on 16 July 2024
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be attentive and thorough and that you were able to be seen on the same day that you requested the appointment. We are constantly striving to ensure that the service our patients receive is to the best of our ability. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled GP experience
Rated 5 stars out of 5
by Graham Davey - Posted on 23 April 2024
Excellent service from the doctor I spoke to today Excellent service from previous experience with another doctor Also found the receptionists to be very helpful
Visited April 2024
Review titled City Way Surgery
Replied on 24 April 2024
Dear Mr Davey Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you received an excellent service from our clinicians and that the receptionists were very helpful. We are constantly striving to ensure that the service our patients receive is to a high standard. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at City Way Medical Practice. Kind Regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Jenny - Posted on 06 May 2024
First class! The GP asked me if I would mind if two students sat in on my appointment. I was totally happy with this. Although I hadn’t seen this GP before he had obviously read my notes and talked to me about a number of issues. At all stages of our discussion he engaged the students, inviting them to examine me and ascertaining whether they had any experience of my issues. Not only was the GP thorough, but an amazing teacher. I, and the students, were very fortunate to be under his care! I left his surgery with a smile on my face.
Visited April 2024
Review titled City Way Surgery
Replied on 07 May 2024
Dear Jenny Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. Thank you for allowing the students to attend your consultation along with our clinician. We are happy to hear that the GP was thorough and and that you felt fortunate to be under his care. We will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled pain medication and Referal
Rated 5 stars out of 5
by Terry - Posted on 25 April 2024
This time great service did e-consult in morning, got call back at 12.15. Gp prescribed pain medication and made referral to OT and e mailed while on the call. Medication sent over to chemist and by 2pm had medication. I cant have wished for a better service .
Visited April 2024
Review titled City Way Surgery
Replied on 07 May 2024
Dear Terry Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased to hear that you received great service from the Practice, your medication was received at the chemist and that you were referred accordingly within a timely manner. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great doctor experience
Rated 5 stars out of 5
by Serena Barlow - Posted on 06 April 2024
The doctor was extremely helpful and thorough. He listened to me and made some helpful comments and explained things clearly. Thank you Doctor.
Visited April 2024
Review titled City Way Surgery
Replied on 08 April 2024
Dear Mrs Barlow Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be helpful, thorough and that they listened to your concerns. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your reviews are appreciated by us. Kindest Regards, Kerry Operations Manager City Way Medical Practice
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Review titled Really good experience
Rated 5 stars out of 5
by Linda - Posted on 30 April 2024
I had alot of questions and I really felt listened to. Doctor really excellent and he took time to answer my questions and that really made a big difference. Visit was really excellent
Visited April 2024
Review titled City Way Surgery
Replied on 07 May 2024
Dear Linda Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased to hear that you felt listened to by the clinician and that you had a positive experience at the Practice. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Good Practice
Rated 5 stars out of 5
by Mrs L Buckingham - Posted on 25 April 2024
I received an appointment to see a Dr at short notice. He was very thorough with the examination and explained clearly the diagnosis and treatment needed He also has a pleasant to talk to.
Visited April 2024
Review titled City Way Surgery
Replied on 30 April 2024
Dear Mrs Buckingham Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be thorough and clear with your diagnosis and treatment. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice