City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Practice.
Rated 5 stars out of 5
by Kenneth Atkin - Posted on 10 August 2024
Practice easy to access and use. Appointment on time. Very friendly, experienced GP. Listened and answered my concerns. Put a plan in place to identify the medical reasons for my symptoms. Very satisfied with the progress so far.
Visited August 2024
Review titled City Way Surgery
Replied on 12 August 2024
Dear Mr Atkin Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our Practice easy to access and that you felt the clinician was friendly and listened and answered all your concerns. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Receptor Gp city way
Rated 1 star out of 5
by Raphael - Posted on 23 July 2024
I'm very sad, today I went to the GP and again I was unsuccessful with any appointment. I'm going to have to go to the hospital to make an appointment and tell them it's an emergency. Unfortunately, he was very mistreated at the GP reception. This can no longer happen if people need to book an appointment even if it is long term. And by going to the place where they need to be seen, you don't send them back home and say that the appointment has to be scheduled. via website, this is absurd, I've been trying to get a brand for a month. I'm tired, I'm going to the hospital, unfortunately the GP is useless, just to delay the lives of people who need it.
Visited July 2024
Review titled City Way Surgery
Replied on 23 July 2024
Dear Patient Thank you for taking the time to post a review about your recent experience at our surgery. I am really sorry that your experience with the practice has been a difficult one. We are continually keen to be aware of the problems our patients may come across, in order that we may improve the services we provide to ensure high quality and standards at all times. I would like to sincerely apologise for the inconvenience and upset this incident may have caused. Please contact the practice via one of the following options and we will be more than happy to discuss the concerns you have raised so that we can work together in resolving them: • Email: citywaymedicalpractice@nhs.net • Write: City Way Medical Practice, 65-67 City Way, Rochester, Kent, ME1 2AY • Request a telephone call from a member of the Management Team – please speak to one of our receptionists • Request to see a member of the Management Team – please speak to one of our receptionists Kindest Regards. Kerry Operations Manager City Way Medical Practice
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Review titled Best practice
Rated 5 stars out of 5
by Dan - Posted on 24 July 2024
Very knowledgeable doctor. He went above and beyond to help in my situation. Huge emotional relief. Thanks!
Visited July 2024
Review titled City Way Surgery
Replied on 12 August 2024
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be very knowledgeable and that you felt huge emotional relief following your consultation. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Good pratice
Rated 5 stars out of 5
by Cheryl Halmkan - Posted on 10 July 2024
The dr was so helpful and understood my concerns he explained everything to me and asked if I needed anything else
Visited July 2024
Review titled City Way Surgery
Replied on 16 July 2024
Dear Mrs Halmkan Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be helpful and understanding. We are constantly striving to ensure that the service our patients receive is to the best of our ability. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Fantastic practice
Rated 5 stars out of 5
by Giuseppe D'angelo - Posted on 16 July 2024
I was seeing straight away and very polite I asked for the letter and was done straight away for me to give to my work very please with the service thank you 😊
Visited July 2024
Review titled City Way Surgery
Replied on 16 July 2024
Dear Mr D'Angelo Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our staff to be polite and that the service you received was in a timely manner. We are constantly striving to ensure that the service our patients receive is to the best of our ability. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Arthur - Posted on 25 June 2024
The doctor was extremely helpful when completing a very complicated travel insurance form for me. He also discussed my medical history and medication thoroughly . I was very satisfied with the service and care that I received.
Visited June 2024
Review titled City Way Surgery
Replied on 25 June 2024
Dear Arthur Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be extremely helpful and thorough. We are pleased to hear that you was very satisfied with the service and care that you received. We are constantly striving to ensure that the patients receive the best care from the staff at the Practice. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much they are appreciated by us. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
Saw a Dr today at the surgery and they were very professional, very kind and helpful. All staff are friendly and have helped not just myself but all my family. We are very grateful for their care
Visited June 2024
Review titled City Way Surgery
Replied on 25 June 2024
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician and other staff to be professional, kind and helpful. We are constantly striving to ensure that the service our patients receive is to the best of our ability and we are pleased that this has been the case for both yourself and your family. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
I had an appointment with Dr, i hadn' t seen before and I felt he listen to my issue and made good recommendations on how it would be dealt with. I feel like he's knowledge and experience will be a credit to the surgery.
Visited June 2024
Review titled City Way Surgery
Replied on 16 July 2024
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be very knowledgeable, experienced and that he listened to your issues. We are constantly striving to ensure that the service our patients receive is to the best of our ability. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled I finally got to see a Doctor
Rated 5 stars out of 5
by Dave - Posted on 06 June 2024
I spent 1hour 20 minutes being listened to,asked about my symptoms,doing various tests & being explained to what the way ahead will be for me dependant on test results
Visited May 2024
Review titled City Way Surgery
Replied on 25 June 2024
Dear Dave Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you felt listened to and that the way forward was explained to you at your consultation. Our team is hard at work trying to continuously improve our service and it is always rewarding to hear kind words. Thank you again and we will be sure to share your feedback with the Practice Team. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Cannot fault the service we have had as a family
Rated 5 stars out of 5
by Marian bedwell - Posted on 07 May 2024
Used econsult. Received an appointment very quickly. Son was seen concerns noted and acted upon in a professional and expert manner. We left feeling very well looked after.
Visited May 2024
Review titled City Way Surgery
Replied on 07 May 2024
Dear Mrs Bedwell Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased to hear that you received an appointment quickly and that your son was treated in a professional and expert manner. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice