City Way Surgery
65-67 City Way, Rochester, Kent, ME1 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring and empathetic
Rated 5 stars out of 5
by Michelle - Posted on 08 October 2024
My 4yr old little boy was seen this morning by one of your resident GP's and two medical students. All three were incredibly kind and caring and put him at ease so he could be examined thoroughly. I really appreciated the discussion and dialogue regarding the diagnosis and the thought that went into considering my son as a little person and not just a faceless symptom. Thank you all so much for your time and your care.
Visited October 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Michelle Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you felt that the care your son received from our clinicians was caring and that they were able to put your son at ease. We are constantly striving to ensure that our patients feel considered and involved during their consultation regardless of their age. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Good practice
Rated 5 stars out of 5
by Abayomi Onadeko - Posted on 03 September 2024
Precise and professional and he was able to alley my fear and give me assurance about what the issue was .
Visited September 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Mr Onadeko Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be precise and professional and that he was able to alley your fears and gave reassurance. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Gteat Cosultation
Rated 3 stars out of 5
by John Palmer - Posted on 07 September 2024
Meaningful cosulation with my GP. Covered all my issues very well. Worth all the effort of e-consulation which seems pointless to me. My patients didn't have to do this.
Visited September 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Mr Palmer Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you had a meaningful consultation with our clinician and you felt that all your issues were covered very well. We are constantly striving to ensure that the service our patients receive is efficient and accessible and this is the reason that we implemented Econsult. We have found that this has considerably lowered our telephone calls which in return has meant less waiting time on the telephone and also the patients are seen by the correct clinician and within a timescale that is relevant to their issues at that time. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Saloni - Posted on 19 September 2024
i recently had an on the phone appointment with the gp, and my experience was excellent. the doctor listened to my concerns and provided helpful advice and treatment. i felt very supported throughout the call and left knowing exactly what i needed to do next.
Visited September 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Saloni Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you had an excellent experience with our clinician and you felt that you were listened and provided with helpful advice and treatment. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great nurse
Rated 4 stars out of 5
by Dan - Posted on 16 August 2024
The nurse was understanding considerate and listened and gave me reassurance and I felt at ease and comfortable with her
Visited August 2024
Review titled City Way Surgery
Replied on 10 September 2024
Dear Dan Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be understanding and considerate and that you felt you were listened to and reassured. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Nursing Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Good practice
Rated 4 stars out of 5
by Gee - Posted on 19 August 2024
Fairly on time GP looked at my problems ,had visual check and prescribed 4 different medications explaining how to use
Visited August 2024
Review titled City Way Surgery
Replied on 10 September 2024
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you were pleased with the service that you received. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all staff at the Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled All is grand
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2024
Fab doctor. Really listened to me. I've seen many improvements at this practice. It is good. My experience today was positive.
Visited August 2024
Review titled City Way Surgery
Replied on 10 September 2024
Dear Patient Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that our clinician listened to your needs and that you have noticed improvements within the Practice, this is something that we are always striving to ensure. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at the Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Garry Patrick Bower - Posted on 11 August 2024
Given appointment on same day as phone call .the Gp identified the illness immediately and showed the rash on the internet to me. I was allocated the nearest chemist to me . The prescription was emailed direct to the chemist. The treatment worked !!! 10 out of 10 for City way practice.
Visited August 2024
Review titled City Way Surgery
Replied on 12 August 2024
Dear Mr Bower Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you received a good experience from the Practice at all stages including booking of your appointment, your consultation and the treatment required. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Good practice
Rated 5 stars out of 5
by Kremena - Posted on 14 August 2024
I was offered a face to face appointment with the doctor I requested to see. In addition, prior the the f2f, they called me to discuss tests and medication. The doctor I saw was patient, very thorough with the medical investigation and definitely with good peoples skills.
Visited August 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Kremena Thank you for taking the time to post a review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you found our clinician to be patient, very thorough and had good peoples skills. We are constantly striving to ensure that the service our patients receive is efficient and accessible. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice
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Review titled Very thorough appointment
Rated 5 stars out of 5
by Amanda - Posted on 13 August 2024
After an extremely stressful 3 weeks of illness, I had a very thorough appointment with a senior doctor. He gave me feedback on test results, phoned a consultant specialist for additional advice during the appointment, did some checks of ears and eyes, asked many questions, rul d things out, gave medication advice and listened to everything I said. He even read my previous notes. Amazing. I haven't had an Drs appointment like that in years. Very helpful and I hope everyone can access a similar level of care and attention. Health is so precious and it really helps to feel you are being taken seriously and in safe hands.
Visited August 2024
Review titled City Way Surgery
Replied on 28 October 2024
Dear Amanda Thank you for taking the time to post such a lovely review of the service you recently received from our Team. These reviews are very important to us as hopefully they give others a more balanced view of our Practice and service. We are really pleased that you felt that you had an amazing consultation with our senior doctor and that you felt that you were taken seriously and were in safe hands, we are constantly striving to ensure that this is something that all our patients receive. Thank you again and we will be sure to share your feedback with the Practice Team - please do not underestimate how much your review is appreciated by all the staff at City Way Medical Practice. Kindest regards, Kerry Operations Manager City Way Medical Practice