Claremont Holyport Surgery
Claremont Surgery, 2 Cookham Road, Maidenhead, Berkshire, SL6 8ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Oxana Mulligan - Posted on 10 July 2024
We found all doctors and receptionists really helpful. Every time we had a problem, they were there to assist you and were able to handle even the most delicate subjects. Highly recommend!
Visited July 2024
Claremont Holyport Surgery has not yet replied.
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Review titled Kind and efficient Nurse Practitioner
Rated 5 stars out of 5
by Lynda Clarke - Posted on 15 July 2024
I saw the Nurse Practitioner today and she was, as usual, very efficient and extremely helpful with finding a consultant for my needs. She always has time to listen to problems. She is very knowledgeable and an important member of the team.
Visited July 2024
Claremont Holyport Surgery has not yet replied.
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Review titled Fast Track Referral
Rated 5 stars out of 5
by Chris Oak - Posted on 14 July 2024
My experience at Claremont Surgery relates to using the eConsult Service and a Fast Track Referral. Since it was my 1st time of using the eConsult Service I was grateful for the support provided by the Receptionist and the advice to use this service as being the most appropriate method to send the information to the GP. Following the assessment, the GP confirmed the need for a Fast Track Referral and immediately requested urgent blood tests, ultrasound and other medical investigations. The GP referral form was sent to the relevant Hospital department for their urgent attention. The whole process involved the professional commitment, communication and team work of all the staff at Claremont Surgery to ensure all the necessary medical investigations were completed. The management of the Fast Track Referral can only be described as exemplary.
Visited June 2024
Claremont Holyport Surgery has not yet replied.
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Review titled Obstructive Receptionist Referrals not done in timely manner
Rated 1 star out of 5
by Tonya hird - Posted on 29 May 2024
I had a referral done which then, came to light had not been done correctly 2 months previously, now despite hospital calling over and over again for them to complete this, Secretaries and receptionist dont seem to be completing this request, stating the Doctor is sorting, then when you call back, they then tell you, its with the secretaries, despite numerous requests for this, they simply are unable or unwilling to complete a simple task, Letters have terrible spelling errors which can lead to misunderstanding, staff have now delayed my knee replacement due to not completing simple requests, i have now missed the deadline for the hospital to book my operation, so overall the service here seems totally inadequate. The person the hospital spoke to at Claremont actually told them, they dont know how to do a referral, something which the hospital staff were astounded by. My consultant tried to step in as well, this actually seemed to make things worse, staff at claremont are the most obstructed people i have the unpleasantness to come across.
Visited May 2024
Claremont Holyport Surgery has not yet replied.
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Review titled Supportive practice
Rated 5 stars out of 5
by JB - Posted on 03 April 2024
Supportive and kind care navigator who gave me an appointment with the doctor who was kind and understanding especially as I was a little bit upset. Thank you
Visited April 2024
Claremont Holyport Surgery has not yet replied.
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Review titled So helpful
Rated 4 stars out of 5
by Martin wakelin - Posted on 13 February 2024
My experience at the practice was very good , the receptionist was very helpful and the nurse who I saw was lovely and friendly .
Visited February 2024
Claremont Holyport Surgery has not yet replied.
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Review titled Staff
Rated 4 stars out of 5
by Anonymous - Posted on 13 February 2024
The nurses and warm and caring and go everything they can to put you at ease. They don’t make you feel rushed and explain every step of the procedure
Visited February 2024
Claremont Holyport Surgery has not yet replied.
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Review titled Great practice and speedy support
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I have been so impressed by the surgery. I have been able to use the Econsult form and both occasions have been seen in person in a speedy fashion. It gives me such peace of mind to be seen so quickly and to have my issues effectively managed.
Visited January 2024
Claremont Holyport Surgery has not yet replied.
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Review titled Awful phone receptionist
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
I called my GP this afternoon and after 25 mins of wait, I was told by the unpleasant person (she was trying to end the call as quickly as possible) I was talking to that I could not be issued with a prescription by phone and needed to go in person to the GP to fill in a specific form and eventually get my prescription. After driving to the GP for 20 min and queueing for another 15 mins, I was told by the receptionist that I actually had to take an appointment for my prescription which could have been done on the phone and she asked me why I came to the practice in person. When I explained that one of her colleagues asked me to come she went to the backroom where phone receptionists are and came back to tell me that although she had a record of my call, nobody owned up to speaking to me on the phone or asking me to come to the GP for nothing. I will have to drive back to the GP again in a couple to hopefully get a prescription this time.
Visited December 2023
Claremont Holyport Surgery has not yet replied.
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Review titled Good care over the last 6 months
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2024
I’ve been attending the surgery up to 3 times a week to have my lesions treated. I found them efficient and helpful in organising my treatment. They are monitoring my diabetic care well. The most helpful improvement would be to be able to get my dressings changed at home as my mobility is very restricted and I’m unable to get to the surgery by my self. Unfortunately the surgery didn’t tell me that the only provision to have my dressings changed over the Christmas period was to use the service at St Mark’s. When they were contracted, they were fully booked anyway. Whilst I appreciate resources are very stretched, this was an issue for me. I’ve found the staff to be kind and caring. Overall a good service with a glitch over the Christmas period.
Visited November 2023
Claremont Holyport Surgery has not yet replied.