Claremont Holyport Surgery
Claremont Surgery, 2 Cookham Road, Maidenhead, Berkshire, SL6 8ANContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled ignorance
Rated 1 star out of 5
by Arthur - Posted on 15 November 2023
Decided it was time to see a doctor after dislocating my shoulder for a third time. All of my concerns were ignored regarding discomfort in both shoulders and i was recommended stretches and resistant band excercises to do for a shoulder that is popping in and out of place???? Im not a doctor by any means but even I know that will serve me no help. now left with a clearly damaged shoulder and I feel like I have no where else to turn to for legitimate advice. Really disappointed.
Visited November 2023
Claremont Holyport Surgery has not yet replied.
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Review titled No phone service
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2023
Today, 24 Oct 2024, between approx. 2.30 and 3.30, I have been waiting on the phone being told that I was 1st in the queue. After 50 minutes I hung up. This followed a call at lunchtime - when I eventually got through I was brusquely told that this was for heart attacks and serious bleeding and I should get off the line.
Visited October 2023
Claremont Holyport Surgery has not yet replied.
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Review titled Shameful Service
Rated 1 star out of 5
by Shaun OLeary - Posted on 14 September 2023
Had to personally visit this surgery 3 different times over a 4 week period to get them to send a urgent referral that the hospital had already requested for them to send. Despite the hospital request, our repeated phone calls and the 3 in person visits, this still took them several weeks to make a simple referral done at the press of a button. Now were having the same problems getting the results of the long overdue Ct scan. Its now been over 1 month since the CT scan and neither Heatherwood Hospital or the GP surgery can provide the results despite knowing there is multiple lesions already confirmed. When chased they suggest contacting the hospital and the hospital suggests contacting the GP. You cant get a appointment to see a doctor unless you book in advance, sometimes weeks in advance and whilst the reception staff do their best there seems to be no accountability and you're just fobbed off to carry on waiting indefinitely, probably due to the overwhelming number of poor patients in exactly the same position. Its just disgraceful from start to finish.
Visited September 2023
Claremont Holyport Surgery has not yet replied.
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Review titled Poor outcome of referral to St Marks
Rated 3 stars out of 5
by Nicky Holmes - Posted on 23 October 2023
I was in extreme pain with tenosynovitis in my right wrist and had taken about x4 calls to the surgery and unable to get through . I understand volume etc. I then wrote on August 1st online hoping to receive a call to be seen by a GP. I requested a steroid injection. I was contacted by the receptionist to go to St Marks hospital same day of which I was extremely grateful for. I asked who I was seeing and what for. I was informed just give my name. I arrived and I had to say I didn’t know who I was seeing or what for! I never recieved the treatment I knew I required but was put on a waiting list. The last steroid I’d had was completed by my GP. I had to go to see another Dr to recieve the steroid as I was unable to use my hand! To date it has taken 3 months for physio hoping it was for my shoulder, no they where offering physio for my wrist. What is going on. So I am know on list again!!! If we are to be referred we need to know why and who we are seeing. It has been a complete waste of time.
Visited August 2023
Claremont Holyport Surgery has not yet replied.
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Review titled Excellent advice
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
After being treated by 111 , I was told to phone my surgery to talk to someone about pain relief , so I spoke to Holyport , got through without too much holding on and they arranged a call back . The Prescribing Pharmacist called me back in a timely manner and went through all the options and recommended the best course of action for me . It was a great service.
Visited June 2023
Claremont Holyport Surgery has not yet replied.
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Review titled Understanding receptionist and Doctor
Rated 5 stars out of 5
by J B - Posted on 01 June 2023
I suffer from anxiety and the staff at Claremont have been amazingly kind and understanding. I had a test result and quickly had a doctor phone me to put my mind at rest. Thank you Claremont
Visited June 2023
Claremont Holyport Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Trudy Mueller - Posted on 13 July 2024
My nurse practitioner has been the person I have seen most often and she is always kind and helpful. She listens and advises with compassion and care and goes out of her way to help if she can.
Visited April 2023
Claremont Holyport Surgery has not yet replied.
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Review titled Lovely practise
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2023
Just wanted to say a massive thank you to the receptionist who took care of my child a newborn while I popped to the pharmacy next door where it was manic. A true lifesaver thank you also for dealing with my issues discreetly and properly. It really means a lot.
Visited January 2023
Claremont Holyport Surgery has not yet replied.
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
so I am so happy that I am a patient of this surgery. I went in for my appointment and was asked to hand in my blood pressure reading which I didn't know how to do the lovely new receptionist at Claremont, the lovely receptionist helped me do my blood pressure reading and sensibly dealt with a long cue. May I just say how much maturity she had whilst patients were shouting at her and the way the receptionist dealt with everything, a true star.
Visited January 2023
Claremont Holyport Surgery has not yet replied.
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Review titled kind genuine receptionist
Rated 5 stars out of 5
by R Smith - Posted on 25 January 2023
Claremont receptionist are lovely especially one who has started, mature and sensible had an appointment and had a prescription query and dealt with it and helped me after I came from my appointment. Claremont you have a truly hardworking receptionist truly special. very bright and always ready to help. willing to apologise when things are wrong and works to find a solution, the receptionist is very helpful. doesn't let rude patients get to her and works hard when the practise gets busy. over ten years of being a patient at this practice have never saw such a efficient and lovely receptionist, Claremont knows who it is dont lose someone so amazing. has made a true impact on the surgery. Knows how to deal with utterly rude patients and thats what's a part of the job,
Visited January 2023
Claremont Holyport Surgery has not yet replied.