Clayhill Medical Practice
Vange Health Centre, Southview Road, Vange, Basildon, Essex, SS16 4HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not helpful
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2024
Had a scan was told the results to cheak my organs because I've been having pain in my lower abdomen was told I have a fatty liver I had a call from the doctor saying there's not much I can do about it Ask about the pain in my lower abdomen which I why I had the scan. I asked about the pain in my lower abdomen was told I need to make a face to face appointment I told her I have been a phone call was all I was offered No help what so ever
Visited December 2024
Review titled Clayhill Medical Practice
Replied on 10 December 2024
Dear Anonymous I am sorry that that feel that the doctor you spoke to was not helpful. We do have appointments available, face to face for follow up issues if you are not happy with the results. Please contact the surgery and ask for a face to face appointment with a clinician to discuss your issues. I hope that this helps and moving forward I hope that this does not happen again. Kind Regards Practice Manager
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Review titled Caring and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
Was feeling very down , with my mental health I saw a nurse practitioner, who helped me She was more caring then any of the doctors I have ever seen at the practice.
Visited August 2024
Review titled Clayhill Medical Practice
Replied on 29 August 2024
Good Morning Many thanks for your review, I am glad that you have seen a member of our staff who has been able to help you. I wish you well for the future. Paula Rainbird Practice Manager
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Review titled The best ANP hands down!
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2024
I’ve been seeing the lady ANP at the surgery since April time, I’ve been suffering with painful headaches and shocks. The ANP is hands down the best doctor at the surgery. She has helped me throughout the course of my treatment and provided insight and guidance into the medication that I was given. It’s nice to finally have a doctor at the surgery who will take their time to listen to you and provide the right care and course of action. Thank you so much for helping me with how I have been feeling and what I’ve been dealing with over the past few months, it has made all the difference. If I could give the ANP 5* I would!!!
Visited July 2024
Review titled Clayhill Medical Practice
Replied on 26 July 2024
Dear Anonymous Thank you for your feedback, it is always nice to hear back from patients with positive comments. I am happy that you have had a pleasant experience at our surgery with our ANP and that she has helped you with all your issues. I shall pass on your very nice comments to her. Thank you Paula Rainbird Practice Manager
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Review titled The absolute best ANP
Rated 5 stars out of 5
by O Colkett - Posted on 23 November 2023
I have been seeing the lady ANP at this practice for the past 8 month's and can honestly say that with her amazing care, support and understanding, she has helped me to smile and love life again. I will be forever grateful for how she has helped me turn my life around, she is a real credit to the surgery. Thank you for everything.
Visited November 2023
Review titled Clayhill Medical Practice
Replied on 23 November 2023
Good Afternoon Many thanks for your kind words. So pleased that you have had a good experience at our Practice and our ANP has been able to help you smile again and love life. I shall pass on your response to our ANP. Practice Manager
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Review titled Great ANP
Rated 5 stars out of 5
by M Parker - Posted on 11 April 2023
The lady ANP I saw today and I have seen previously, she is very knowledgeable, patient focused, and knows her patient extremely well. She makes me feel comfortable and actually listens to your ailments She is an amazing ANP
Visited April 2023
Review titled Clayhill Medical Practice
Replied on 26 July 2024
Dear M Parker Thank you for your feedback. Very pleased that you had a pleasurable consultation with our ANP, and that she made you feel comfortable and listened to all your issues. I shall pass on your comments to her. Many thanks. Paula Rainbird Practice Manager
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Review titled Prompt referral
Rated 5 stars out of 5
by Rupa Amlani - Posted on 22 February 2023
I had cardiac issues and the ANP referred me urgently to cardiology for further investigations. The follow up was also really good
Visited February 2023
Review titled Clayhill Medical Practice
Replied on 06 March 2023
Dear Rupa Amlani Many thanks for your response and feedback. Happy that your treatment is being dealt with in a timely manner.
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Review titled What's the point!!!!!!
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
What's the point of a surgery that doesn't see patients for weeks and always says go yo A&E instead...like A&E want all this extra pressure while the Doctors do minimal work and hours.
Visited February 2023
Review titled Clayhill Medical Practice
Replied on 06 March 2023
Dear Patient I am sorry that you have had a bad experience at our surgery, but we do everything in our power to help our patients. We are a very busy surgery with a high number of patients that are all treated equally to achieve the best possible care. Practice Manager
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Review titled Helpful, friendly..
Rated 5 stars out of 5
by Mark - Posted on 06 January 2023
Very helpful, kind and i felt reasured. ANP was great, really kind and caring nature, arrange everything i needed with real care. .
Visited January 2023
Review titled Clayhill Medical Practice
Replied on 06 March 2023
Dear Mark Thank you for your kind words, our clinicians aim to give the best service to our patients at all times.
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Review titled Very thorough
Rated 5 stars out of 5
by Sarah Smith - Posted on 07 December 2022
Today I had to take my child to the surgery after a 111 operator had instructed myself that my child needed to see a Dr within an hour, the staff were great and gave me an appointment within 10 minutes, the medical professional that tended to my child was extremely thorough, made us feel welcome and put my mind at rest .
Visited December 2022
Review titled Clayhill Medical Practice
Replied on 08 December 2022
Wonderful, glad that we were able to see your child in such a quick turnaround time, we aim to see all our patients in a timely manner. Thank you for your nice response. Practice Manager
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Review titled Really kind Doctor and reception ladies
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2022
Really kind lady doctor 11am appointment seen straight away kind reception staff always helpful and understanding Always want to help
Visited December 2022
Review titled Clayhill Medical Practice
Replied on 21 December 2022
Dear Patient Many thanks for your lovely comments, I shall pass these onto the staff members. Practice Manager