Coastal Medical Partnership
Milton Medical Centre, Avenue Road, New Milton, BH25 5JPContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Coastal Medical Partnership.
Reviews
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Review titled Excellence
Rated 5 stars out of 5
by NICK - Posted on 12 September 2024
I am not the easiest of people to take blood from having thin Veins I am currently awaiting femoral nail removal and a hip replacement therefore using crutches the nurse i saw was understanding ,Caring,Polite, organized, friendly and a skilled nurse This is not a biased opinion , first time appointment with this nurse 11/09/24 Thanks keep up the good work Nick
Visited September 2024
Coastal Medical Partnership has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Jennifer - Posted on 22 August 2024
Visited GP surgery yesterday for advice with symptoms. Was given an immediate appointment with excellent Senior Nurse Practitioner. Interim test done there and then. Follow up advice and prescription given. Awaiting further results but very happy with service from Arnewood Practice. Thank you !
Visited August 2024
Review titled Coastal Medical Partnership
Replied on 22 August 2024
Dear Jennifer, Thank you for your valued and welcomed feedback. Its good to read, from your first point of contact with our receptionist through to seeing our nurse practitioner you received excellent care. I will pass on your comments to all involved. Kind regards Helen Annetts Operations Manager
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Review titled Doctor listened and supported me
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
I needed a hernia repair and was put on the list of the local hospital and told I would have to wait up to a year.I had originally requested another nhs provider do the procedure under the patient choice route.This was refused twice by the local panel.I spoke with a doctor at Spencer Road surgery and he agreed that I should be able to choose and he referred me directly.I was seen within a few weeks and had my operation a month later.
Visited April 2024
Coastal Medical Partnership has not yet replied.
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Review titled Welcoming and reassuring practice
Rated 5 stars out of 5
by Arlene Charlwood - Posted on 15 April 2024
I visited on the 12th for a routine smear test which can sometimes be a daunting appointment. I was met by a very cheerful and reassuring nurse I was instantly relaxed and the procedure the most comfortable one I have ever experienced. Whilst waiting for my appointment I noticed how welcoming and warm the receptionist was to every patient giving each the time they needed. Difficult times within the NHS but for my recent trips I have received excellent care from my surgery and this is very reassuring .
Visited April 2024
Review titled Coastal Medical Partnership
Replied on 16 April 2024
Good Morning Mrs Charlwood, Thank you for your feedback. I am glad that your experience at Arnewood was a positive one. We do try to create a warm welcoming experience to our patients. I will pass on your comments to our staff. Kindest Regards Stacey Adams Operations Manager
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Review titled Excellent advise
Rated 5 stars out of 5
by Donald Darbishire - Posted on 24 May 2024
I was seen by the muscle and skeletal medic regarding an ongoing Knee problem. His advice was most helpful and I think will be a great help in allowing me to keep active and avoid surgery.
Visited April 2024
Review titled Coastal Medical Partnership
Replied on 30 May 2024
Dear patient, Thank you very much for your positive feedback. We strive to provide the best service we can for our patients so I’m pleased to hear you had a great experience. I will pass your feedback onto the person you saw. Best wishes, Jade Johnson Operations Manager
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Review titled Arenwood
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
After a 30 minute hold to be answered by a person that was rude , explained why I needed to see a doctor got told to go to pharmacy, I did , for the pharmacist to tell me to go back to doctor or A&E as they do not dio and prescribe, called doctors again told them this for the woman to argue with me, and offer me an appointment for two weeks time. Absolutely furious and disgusted, being refused an appointment to see my doctor because it didn’t sound urgent , by a person that answers phone calls and is not a doctor themselves , if your that understaffed close the practice
Visited March 2024
Review titled Coastal Medical Partnership
Replied on 12 April 2024
Dear Patient, Thank you very much for sharing your feedback with us. I sincerely apologise for the unsatisfactory experience you had whilst attempting to book an appointment with your doctor. The extended wait period on the telephones was following the Easter Bank Holiday which led to a surge in contact to the surgery, causing delays in our response times. I am truly disappointed to learn that you felt our receptionist was rude. This is not in line with our standards of patient care. Our receptionists are instructed by our GPs to handle calls courteously while triaging them to assist our patients with various avenues of support, such as visiting the pharmacy. However, there are situations where matters need to be referred back to the GP. I apologise if you felt you were refused an appointment to see a doctor as your request was deemed not urgent. Please can i ask that to address your concerns and ensure you receive the appropriate care, can you contact the practice at whccg.Arnewoodpractice@nhs.net, providing your name and contact details as I would like to resolve your complaint promptly and thoroughly investigate this issue. Thank you for bringing this to our attention, and I look forward to assisting you further. Kind regards Helen Annetts Operations Manager
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Review titled Amazing GP
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2024
My children each had an appointment with the same dr and he was amazing. He spoke to them as people rather than speaking about them as if they weren't there. My older child was very shy to start with and the dr was playful and really brought him out of his shell. My child said he really liked the dr
Visited January 2024
Review titled Coastal Medical Partnership
Replied on 31 January 2024
Dear patient, Thank you for taking the time to feedback such positive comments regarding your recent appointment with the GP at the Arnewood Practice. We are happy to hear that your children had a good experience with the GP at a time when they can often feel unwell or nervous. I will pass on your comments to all the staff. Kind regards Helen Annetts Operations Manager
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Review titled Sympathetic service
Rated 5 stars out of 5
by Janella - Posted on 14 December 2023
I was pleased to have very good service at the reception desk of The Arnewood Practice. The receptionist was very quick to identify just how stressed I was and was able to organise a second telephone consultation for an elderly member of my family who needed an urgent alteration to a prescription. We have had excellent service from this surgery over what has been a very difficult 2 years.
Visited December 2023
Review titled Coastal Medical Partnership
Replied on 15 December 2023
Dear Janella, Thank you for taking the time to submit your positive feedback relating to your good service from our reception team. I am pleased to hear that your problem was dealt with promptly, and I will feed back your comments to our reception team which will be much appreciated. Kind regards Helen Annetts Operations Manager.
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Review titled Excellent
Rated 5 stars out of 5
by Dave Hewson - Posted on 23 December 2023
Really lucky to have such a great practice(Barton).Have given excellent support over last few years with ongoing problems I have had,and always very helpful.Even last afternoon before closing for the Festive Season!! Thank you!!!
Visited December 2023
Review titled Coastal Medical Partnership
Replied on 28 December 2023
Good Morning Dave, Thank you for your review, we are so happy that we were able to help you even on the lead up to Christmas! Hope you had a wonderful time! Many thanks Stacey Adams Ops Manager at Barton
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Review titled Declining Quality
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
I received a text message asking me to book a blood test at the practice, which I booked. When I arrived the HCA taking my test asked what I needed and said no request had been received from the GP so they could only test for the same things as last year. The results on the NHS app showed six out of the seven tests were abnormal with one result recommending a referral to a specific service. Despite the results I heard nothing from the practice and no referral was made. It's bad enough that patients are asked to attend blood tests with GPs making no effort to confirm what is required, that's a clerical error. To have tests that come back as "abnormal" with a recommended referral that isn't followed up by the practice is unforgiveable.
Visited November 2023
Review titled Coastal Medical Partnership
Replied on 07 December 2023
Dear patient, Thank you for taking the time to leave your feedback and I am sorry you have not been satisfied with the service you have received. As your review is anonymous I am unable to comment further, but would like to the opportunity to look into what has happened and ensure you get any ongoing care that is required. If you would like us to do this, you can contact myself on kellyanderson@nhs.net or call 01425 201111 to speak to the Operations Manager at the site which you attended. Best wishes Kelly Anderson Business Manager