College Green Medical Practice
Health & Wellbeing Centre, 1 Bristol Road South, Birmingham, West Midlands, B31 2GHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Declined appointnents
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2023
I called in to book an appointment as had became unwell at work, I am asthmatic and was suffering with a chest infection. Inwas told to call 111 by the receptionist so I did 111 then advised me to call back to the surgery to book an appointment in so i again called the surgery and this time i was advised to go to the chemist near me they would then decide if i needed a appointment. Your receptionist isnt a doctor The chemist isnt a doctor Why is it so difficult to book an appointment in ? Absolutely disgusting service,
Visited December 2023
Review titled College Green Medical Practice
Replied on 17 December 2023
Dear patient, I’m very sorry to read about your recent experience at CG. Unfortunately, I am unable to investigate your feedback further as I do not have your details. If you would like to speak to me in confidence, please contact the surgery and leave a message for me to call you back. Kind regard Joan Beddows
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Review titled Good experience
Rated 5 stars out of 5
by Catherine - Posted on 01 December 2023
I came for a physio appointment and found the stairs don’t reach the 2nd floor. I’m a bit lift phobic but a very aware receptionist realised this before I specifically mentioned it and offered to accompany me up there, and back down afterwards, which was very kind. The physio for the appointment was thorough, informative and helpful.
Visited November 2023
Review titled College Green Medical Practice
Replied on 17 December 2023
Hi Cathrine Thank you for taking the time to leave your positive feedback and 5 stars 😊 we appreciate it. I will share your kind comments with the reception team, thank you. Kind regards Joan Beddows
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Review titled Physio consultation
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
Very punctual, clear advice given following an examination. Literature provided electronically for exercise programme given.
Visited November 2023
Review titled College Green Medical Practice
Replied on 28 November 2023
Dear patient, Thank you for taking the time to share your feedback and leave us 5 stars, we appreciate it. I’m pleased to read your recent visit to the Physio was a positive experience. Kind regards Joan Beddows
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Review titled Felt listened to
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
I was in a car accident two years ago. The legal cover of the insurance have left me still in pain Feeling frustrated, I asked at the Dr's what I could do the wonderful person on the phone booked me an appointment with thier physio. After my appointment they have refered me for physio. I am so overwhelmed with how they have treated me and listened to me. I can't thank this surgery enough for how they have helped me. Wonderful team
Visited November 2023
Review titled College Green Medical Practice
Replied on 28 November 2023
Dear patient, I’m so sorry to read that you were involved in a car accident, I do hope you are on your way to a full recovery. Thank you for taking the time to leave us such lovely feedback, I will share your kind comments with the CG team. Kind regards Joan Beddows
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Review titled College Green Surgery
Rated 5 stars out of 5
by Yvonne Locke - Posted on 20 November 2023
As always, this surgery was very helpful in arranging an appointment. This was with a physiotherapist, who was very efficient and diagnosed my problem which is being treated with an exercise programme.
Visited November 2023
Review titled College Green Medical Practice
Replied on 28 November 2023
Hi Yvonne, Thank you for your feedback and 5 stars! It’s great to read that your appointment with our Physio was so successful, I will pass on your positive comments. Kind regards Joan Beddows
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Review titled excellent practice
Rated 5 stars out of 5
by percy and ann eaton - Posted on 13 November 2023
we have been patients for 20+yrs old barn rd ,bunbury Rd. now here always helpful no medical problem to big or small you can count on getting the best care available. *****
Visited November 2023
Review titled College Green Medical Practice
Replied on 28 November 2023
Dear Percy and Ann, Thank you for your loyalty over the last 20 years! And thank you for your lovely feedback. I will share your kind comments with the CG team. Kind regards Joan Beddows
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Review titled Frustrating service
Rated 1 star out of 5
by James McRobie - Posted on 28 December 2023
For a new super surgery it's difficult to see how this is better than my old GP's. You never get to see the same doctor more than once and often have to go over the same issues time and time again. I would go back to my old surgery in a heartbeat.
Visited November 2023
Review titled College Green Medical Practice
Replied on 15 January 2024
Dear patient, Thank you for taking the time to leave your feedback. I am sorry to read that you are not happy with the new surgery. You can make a request a see your own GP if you wish, however, this might involve a wait. I will share your comments with the GP's to ensure they are aware of your feedback. Kind regards Joan Beddows
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Review titled College Green - Fantastic Medical Practice
Rated 5 stars out of 5
by Sheran Mc Garrigle Cole - Posted on 03 October 2023
3rdOct 23 and i’ve been to College Green to have minor surgery on my arm. The Dr and nurse were superb, friendly, professional, made me feel at ease and talked me all the way through the process. How lucky are we as patients of this practice to be able to access this service without attending a hospital. The practice is so fantastic we could not recommend them more. I have regular meds that can be ordered either via an email, phone call or through the web site - then its sent direct to my local pharmacy. Thank you to all the doctors, nurses and staff for all they do.
Visited October 2023
Review titled College Green Medical Practice
Replied on 10 October 2023
Hi Sheran Thank you for your feedback and 5 stars, much appreciated. The minor surgery clinic really is a fantastic service and as you rightly say, it saves so much time for our patients as well as hospital resources. We’re very lucky to have such skilled doctors. I will share your feedback with the whole team at CG. Kind regards Joan Beddows
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Review titled My in house physio appointment
Rated 5 stars out of 5
by Susan McLellan - Posted on 28 October 2023
Disappointing to say the least - having fallen and hurt my back and shoulder the physio told me that my shoulder could not be examined because it was not part of my back! She said hospital X-rays we’re unavailable but in fact they were on the system and showed a partially dislocated shoulder and fractured verterbra. I walk with a stick, wear a splint on my right leg and have a paralysed right arm after a stroke and was not reassured to be asked (curtly) “what side was your stroke on?”! I shall not be returning to see that physio having completely lost confidence after this dreadful experience. This experience was so different from all the others I have experienced in this practice which have been excellent.
Visited October 2023
Review titled College Green Medical Practice
Replied on 28 November 2023
Hi Susan, I’m sorry to read about your disappointment during your recent visit to CG. The only defence I can offer is that the Physio can only work with 1 issue (limb) per session due to time limits. She would be more than happy for you to make a further appointment or book a double appointment for 2 issues. Physio assessments are very detailed and she just wouldn’t be able to carry out the full assessment of a back and shoulder in 1 session. If you would like to discuss this further, I’d be more than happy to call you back if you leave a message for me at the surgery. Kind regards Joan Beddows
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Review titled Efficient ,polite practice
Rated 5 stars out of 5
by David Brice - Posted on 06 October 2023
I was in a lot of pain with a neck problem.I saw a doctor the same day,I was dealt with quickly and efficiently, with a back up appointment to have a consultation with a physiotherapist a few days later
Visited October 2023
Review titled College Green Medical Practice
Replied on 10 October 2023
Hi David Thank you for sharing your feedback and rating us with 5 stars. I’m so pleased you were able to get treatment for your neck pain and a follow-up appointment booked with our physio. I hope you have a speedy recovery. Kind regards Joan Beddows