College Green Medical Practice
Health & Wellbeing Centre, 1 Bristol Road South, Birmingham, West Midlands, B31 2GHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Service delivery
Rated 5 stars out of 5
by John Williams - Posted on 01 August 2023
The College Green Medical Practice is very efficient at looking at health reviews either from themselves or other parts of the NHS and activating response to improve peoples' health. They are also very punctual.
Visited August 2023
Review titled College Green Medical Practice
Replied on 02 August 2023
Hi John Thank you for your recognition of our service delivery and for the 5-star rating. We really do appreciate it. Kind regards Joan Beddows
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Review titled Friendly, efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2023
I attended the surgery for a GP check of a lump, and the following day I returned for some blood tests and routine cervical screening. Each of the people I interacted with (receptionist on telephone, receptionists in person, locum GP, HCA, nurse) was friendly, professional, efficient, listened to my concerns and questions. I would 100% recommend College Green.
Visited August 2023
Review titled College Green Medical Practice
Replied on 06 August 2023
Dear patient Thank you for this amazing feedback! This much have been a very stressful experience for you and yet you still took the time to leave such lovely comments about the staff at CG, thank you so much! Your comments will be shared with the team and very much appreciated. Thanks again Kind regards Joan Beddows
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Review titled Good experience
Rated 5 stars out of 5
by Clare Finnegan - Posted on 16 August 2023
I was able to get an appointment when I wanted it and the process was efficient. The doctor was approachable and knowledgeable.
Visited August 2023
Review titled College Green Medical Practice
Replied on 22 August 2023
Dear patient Thank you for taking the time to leave us feedback about your positive experience with the Dr 😀 I will share your comments with the CG team. Kind regards Joan Beddows
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Review titled Always accessible
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2023
It’s easy to consult the doctor here. The online triage works well and same day appointment available when appropriate. Staff always professional and kind. I’m lucky to be registered here.
Visited August 2023
Review titled College Green Medical Practice
Replied on 21 August 2023
Dear patient Thank you highlighting how well the online system works for appointments and your praise for the CG staff 😊. We appreciate it. Kind regards Joan Beddows
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Review titled Great practice.
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
College green practice was spotlessly clean reception was very friendly and helpful. The doctor was informative and a good listener I was very happy with my face to face ,great practice.
Visited August 2023
Review titled College Green Medical Practice
Replied on 21 August 2023
Dear patient Thank you for your feedback and 5-stars ⭐ We have an amazing team of housekeepers who take great pride in keeping CG clean and tidy. I will share your comments with the CG team. Kind regerds Joan Beddows
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Review titled Helpful Staff
Rated 4 stars out of 5
by Ian - Posted on 09 August 2023
Arrive 10 mins early for an apointment and was seen 30minutes late. However the Dr was attentive, friendly and listened, constantly asking for feedback. This made me feel listened to. I needed to book a further appointment to see a physio (a service that they have onsite). The receptionist was very helpful
Visited August 2023
Review titled College Green Medical Practice
Replied on 22 August 2023
Dear patient Thank you for taking the time to leave us your positive comments about the doctor and the receptionist ⭐ We're very privileged to have such an amazing physiotherapist on the CG team - there is a whole list of the services we offer on our website: https://cgmp.digipractice.org/your-health/ I am sorry that your appointment was not at the stated time, this does happen from time to time but I thank you for focusing on the positive outcome of your consultation. Kind regards Joan Beddows
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Review titled At last
Rated 5 stars out of 5
by Caredfor - Posted on 06 September 2023
After a long, long time being worried about health matters, I have joined this surgery and have received a rapid, thorough assessment and all of my medical problems. The professionalism and efficiency is such a relief. I have complete faith the surgery.
Visited August 2023
Review titled College Green Medical Practice
Replied on 01 October 2023
Dear patient Thank you for taking the time to leave us your feedback. I’m so pleased to read that your visit to CG was so positive and you now have some relief from your worries. We’re here to look after you 😊 Kind regards Joan Beddows
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Review titled New practice with lots of facilities
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
Medical advice excellent as expected Confusion as to where to send prescription as I was away from home. Sorted by local Pharmacy
Visited August 2023
Review titled College Green Medical Practice
Replied on 22 August 2023
Dear patient Thank you for your positive feedback and 5 stars ⭐ I'm sorry to read there was some confusion with regards to your prescription but thankful it was resolved by the local Pharmacy. Kind regards Joan Beddows
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2023
Appointment booked for back pain, upon the appointment physio, whilst explaining my issue physio would but in constantly and correct me on what i was explaining. Also informed phyio of a clicking in back that triggers the pain and was told nothing to worry about without any kind of tests or understanding. Was then given the most basic physical examination, not in the areas i was complaining about. I informed the physio i am very active an have always been and carry out training twice a week and stretch every night and have done for a good few years. I was given a 12 week stretching programme. I questioned how this was going to help as i do this already and was told i have to complete the 12 weeks and if still there come back. During the appointment i had a student in the room and then a second joined mid visit with us witch is no problem at all but if they are being trained to treat patients this way there is a serious issue.
Visited August 2023
Review titled College Green Medical Practice
Replied on 04 September 2023
Dear patient Thank you for your feedback. All patient feedback is important to us and we will always do our very best to resolve any issues that patients may have. I am unable to investigate the issues that you experienced during your physio session as I do not have your details. If you would like to discuss this matter further, please contact the surgery and leave a message for me to call you back. Kind regards Joan Beddows
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Review titled I don’t have any problems with this practice
Rated 4 stars out of 5
by Brenda Stokes - Posted on 13 August 2023
I am lucky I don’t have to go to the doctor very often, have had the occasional problem like turning up and the doctor or nurse doesn’t know why I am there even though they are the ones who made the appointment, which is a shame because some one might be desperate for an appointment
Visited August 2023
Review titled College Green Medical Practice
Replied on 01 October 2023
Hi Brenda Thank you for your feedback and 4 stars. I’m not sure why an appointment was booked for you when it was not needed. If you would like me to look into this for you, please call the surgery and leave a message for me to call you back. Many thanks Kind regards Joan Beddows