Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not all that
Rated 3 stars out of 5
by Anonymous - Posted on 06 November 2024
Need more doctors on site for emergency appointments, struggled to get myself an appointment even when I rang at 8am so I had to seek medical attention at a&e which was frustrating as I lost out so many unpaid hourrs at work this occurred when I was pregnant , which I wasnt taken as priority being at risk at UTI.
Visited October 2024
Review titled Colne Road Surgery
Replied on 07 November 2024
Dear Patient, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. I would be happy to discuss your issues with you if you would like to contact me on 01282 501697. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Excellent Customer Service
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
I was thoroughly pleased with the duty of care I received over the phone. The receptionist had a very pleasing and helpful manner. They were competent in handling my query and willingly gave the time and patience to answer any questions that I had. I felt reassured and genuinely supported through the call. An excellent asset to the team at the practice. I would like to take this opportunity to say thankyou and keep up the great work.
Visited October 2024
Review titled Colne Road Surgery
Replied on 16 October 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Poor receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 07 November 2024
Today’s receptionist was polite for once however previous interactions on every phone call occasion has been extremely poor and rude. I have always disliked and given me extreme anxiety calling up.
Visited October 2024
Review titled Colne Road Surgery
Replied on 07 November 2024
Dear Patient, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. I'm pleased that today's receptionist was helpful and polite, please be assured that we are at all times focussed on staff training and development and would be happy to discuss this further with you if you would like to contact me on 01282 501697. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Another bad experience
Rated 1 star out of 5
by Kirsty Entwistle - Posted on 26 October 2024
This is the third time now I’ve had a bad experience at this practice and I’m seriously considering moving myself, my husband and daughter from here. The practice nurse who called me yesterday was rude, cut me off, made me feel like she wanted me off the phone as quick as possible and I couldn’t speak to her about anything other than what I had to eat. She told me to go on a Mediterranean diet without much explanation of what that was and to have porridge, told me not to eat red meat but when I said I have minced beef and lean meat for evening meals that was really good? I’ve had to google the Mediterranean diet and of course get different things popping up so I’m no clearer on that and I’m still suffering with what I originally came to see GP for and still don’t have answer but felt like I couldn’t ask a question to the practice nurse but don’t even want to make an appointment because what’s the point I’m never listened to about me or my daughter. I’ve just had enough with this practice.
Visited October 2024
Review titled Colne Road Surgery
Replied on 05 November 2024
Dear Kirsty, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards, Helen Slater Practice Manager
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Review titled Good staff
Rated 4 stars out of 5
by Shahab Ahmad Ghauri - Posted on 06 November 2024
Nice and helpful staff as I needed an urgent appointment with the doctor and the receptionist was quite helpful and she arranged the required appointment without any delays
Visited October 2024
Review titled Colne Road Surgery
Replied on 06 November 2024
Hi Shahab, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Friendly receptionist
Rated 4 stars out of 5
by Linda - Posted on 10 September 2024
Although I had to wait a while in the phone queue, the receptionist was very helpful. She answered my questions and quickly arranged a flu jab for me.
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi Linda, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled great practice and service
Rated 4 stars out of 5
by sijjy - Posted on 17 September 2024
had a good experience especially with the new receptionist at the front, polite and and always going that extra mile to get me an appointment or prescription..
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi Sijjy, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled good practice
Rated 4 stars out of 5
by majida - Posted on 17 September 2024
had a good experience today, the staff was very helpful and kind. it was better than before, as I was heard today and the staff were approachable.
Visited September 2024
Review titled Colne Road Surgery
Replied on 18 September 2024
Hi Majida, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Busy practice
Rated 5 stars out of 5
by David Jackson - Posted on 17 September 2024
Had an appointment with the doctor in September. I explained my problem to him which he thought would require an ECG which was then booked. I will then await the result to see what follow up if any will be required. I was given good advice throughout the consultation.
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi David, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager Colne Road Surgery
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Review titled Telephone advice
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
The quality of service was fantastic and very helpful with offer to book appointment and clear and detailed instructions of the appointment
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager