Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
Very calm and polite staff, very helpful get the appointment on the time all the time. Well managed practice.
Visited November 2024
Review titled Colne Road Surgery
Replied on 19 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Excellent and kind heart team
Rated 5 stars out of 5
by Zahara xxx - Posted on 25 November 2024
Today I called to the GP practice regarding my husband sickness. And reception treated me very kind and politely. Right direction and clear answered. It was great help me, because English is not my frist Language. Thank you so much
Visited November 2024
Review titled Colne Road Surgery
Replied on 25 November 2024
Hi Zahara, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2024
Called with an issue and my problem was dealt with with reassurance and swiftness. Very easy to call and no long waits.
Visited November 2024
Review titled Colne Road Surgery
Replied on 07 November 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Mixed
Rated 3 stars out of 5
by Ruth Hoyle - Posted on 24 October 2024
I had to ring the surgery because I had not received any response to my enquiry within the quoted 3 working days. The service I received on the telephone during both calls today was excellent. The first person dealt with my original enquiry promptly and efficiently. The second person confirmed everything was sorted and apologised for the delay. She was very pleasant and friendly. It was just a shame that I had to ring the surgery at all.
Visited October 2024
Review titled Colne Road Surgery
Replied on 24 October 2024
Hi Ruth, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Great Experience
Rated 4 stars out of 5
by Anonymous - Posted on 24 October 2024
I spoke to Sam and she helped me to book my blood tests and appointment. She was ever so helpful, thank you sam
Visited October 2024
Review titled Colne Road Surgery
Replied on 25 October 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled kind receptionist
Rated 4 stars out of 5
by Sadia Ali - Posted on 24 October 2024
The receptionist or the person who answered my call was so nice when she was giving me the results of my blood test <3
Visited October 2024
Review titled Colne Road Surgery
Replied on 24 October 2024
Hi Sadia, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Aysha Saleem - Posted on 18 October 2024
The new employer at the front desk was really welcoming and friendly she assisted me to the seat. The nurse who gave me the treatment was very gentle and explained everything before and after the appointment. Overall I have been treated really well.
Visited October 2024
Review titled Colne Road Surgery
Replied on 21 October 2024
Hi Aysha, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Friendly
Rated 4 stars out of 5
by New patient - Posted on 04 October 2024
First time patient. Receptionist greeted me with a smile. The practice nurse was helpful and friendly, I hardly noticed when she gave me my flu jab. She advised me to book a new patient review, which the receptionist arranged for me. Overall a positive experience, so glad I transferred here.
Visited October 2024
Review titled Colne Road Surgery
Replied on 16 October 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Great service
Rated 4 stars out of 5
by Partho Sharothe Sharma - Posted on 16 October 2024
Nice conversation with the team and she suggested a proper guidance ,also every time they give me a proper service.
Visited October 2024
Review titled Colne Road Surgery
Replied on 16 October 2024
Hi Partho, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled Just keeps getting better
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
I had doubts when I first joined this surgery, but the registration was quick and easy I actually managed to complete my form online and I got offered a new patient check within 3 days of registering. I’m a caterer for my husband and a lovely lady rang me to make sure I was ok and coping. She even made sure I knew about help that was at hand should I ever become unwell. I was offered a carers health check too but I declined at this point as I feel well. What a warm welcome. Just want to say thank you
Visited October 2024
Review titled Colne Road Surgery
Replied on 17 October 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Amanda Waterworth Assistant Practice Manager