Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great doctores
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
Went to day but made a mess of my appointment. But the nurse at the reception sorted it out. So got see the nurse and did a fantastic job. Top marks
Visited August 2024
Review titled Colne Road Surgery
Replied on 13 August 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled good practice
Rated 5 stars out of 5
by Louise - Posted on 12 August 2024
Doctor and nurses were very kind, focus and give us proper guidance in steps to take with referals, medicine, diet and all related with health issues in order to get better health and to make life easier every day... We Are So Grateful...
Visited August 2024
Review titled Colne Road Surgery
Replied on 13 August 2024
Hi Louise, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled The phlebotomist was amazing
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2024
The phlebotomist went out of her way to sort my issue out after i had after a minor mixup. I wasn’t expecting anything but I was very impressed with how she handled it I appreciated it. Thank you for taking your time out.
Visited August 2024
Review titled Colne Road Surgery
Replied on 13 August 2024
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled Good Practice
Rated 4 stars out of 5
by Graham Hollinshead - Posted on 29 July 2024
The nurse was efficient and approachable and sympathetic to patient needs. I feel responsible for managing my own health but she was very encouraging and supportive. Thanks to the practice for offering this level of service under difficult circumstances.
Visited July 2024
Review titled Colne Road Surgery
Replied on 31 July 2024
Hi Graham, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Helen Slater Practice Manager
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Review titled Friendly practice.
Rated 5 stars out of 5
by Eileen - Posted on 29 July 2024
I have seen the nurse about my diabetes and se3n doctor regarding my ECG and they have both been excellent and very understanding. I have no hesitation in seeing them again
Visited July 2024
Review titled Colne Road Surgery
Replied on 31 July 2024
Hi Eileen, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Helen Slater Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Cristi - Posted on 01 August 2024
I had to go to surgery practice and book my appointment, since they never answer to phone in time to book an appoitment . I had an infection on my tonsillites, weakness and fever. The doctor was professional and nice, she checked me and provide my treatement to pick up from pharmacy in less then 10 min.
Visited July 2024
Review titled Colne Road Surgery
Replied on 13 August 2024
Hi Cristi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled Sometimes good
Rated 3 stars out of 5
by Anonymous - Posted on 07 November 2024
Struggle to get appointments at times Get given a warning for 111 faults which I've explained as this has happened twice now Some Reception are great but the others just inform me like 111... I've been waiting since July for my DVLA medical form to be sorted... and still not been given an appointment for it to be filled!! So I'm stuck again..
Visited July 2024
Review titled Colne Road Surgery
Replied on 07 November 2024
Dear Patient, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. I hope that our telephone call this morning has now resolved your issues however, I am happy to speak to you at any time should you have any concerns in the future. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Kind Regards, Amanda Waterworth Assistant Practice Manager
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Review titled ممارسة رائعة
Rated 5 stars out of 5
by Aseel - Posted on 28 November 2024
My experience was absolutely excellent, and I benefited greatly from it. I highly recommend everyone to try the medical services because they are outstanding.
Visited July 2024
Review titled Colne Road Surgery
Replied on 29 November 2024
Hi Aseel, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled lovely doctor and receptionist
Rated 5 stars out of 5
by Ella - Posted on 29 July 2024
I saw a lovely doctor called dr lateefah who was very patient with me and explained everything. The receptionist who i spoke to when i first came to my appointment was very smiley and polite, she even let me know that the doctor was running a few minutes behind. thank you
Visited July 2024
Review titled Colne Road Surgery
Replied on 31 July 2024
Hi Ella, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Helen Slater Practice Manager
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Review titled New nurse, lovely
Rated 4 stars out of 5
by Kirsty Harper - Posted on 31 July 2024
The new nurse is a lovely, friendly lady who can keep you calm and reassured. Explains exactly what she is doing and when results should be back. I had no problem with this appointment
Visited July 2024
Review titled Colne Road Surgery
Replied on 31 July 2024
Hi Kirsty, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to Carol! Helen Slater Practice Manager