Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good customer service
Rated 4 stars out of 5
by Anonymous - Posted on 09 August 2024
Receptionist was pleasant and attentive to need and concern. Got right to the point and provided the relevant service that was requested.
Visited July 2024
Review titled Colne Road Surgery
Replied on 13 August 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
On attending in person I found myself waiting behind numerous people complaining the surgery. The receptionist was repeating that these were not her decisions and no appointments were available.
Visited June 2024
Review titled Colne Road Surgery
Replied on 24 June 2024
Dear Patient I am so sorry that you have experienced this with Colne Road Surgery. I would very much like to investigate this further. Unfortunately due to the feedback being anonymised I am unable to investigate further at this time. If you would be kind enough to contact the practice on 01282 501686 and ask to speak to the Reception Supervisor, Mandy. Thank you Helen Slater Practice Manager
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Review titled Difficult
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
The only response I can get is, after a long wait, the telephone receptionist telling me I do need an appointment or a prescription.
Visited June 2024
Review titled Colne Road Surgery
Replied on 17 June 2024
Dear Patient I am so sorry that you have experienced this with Colne Road Surgery. I would very much like to investigate this further. Unfortunately due to the feedback being anonymised I am unable to investigate further at this time. If you would be kind enough to contact the practice on 01282 501686 and ask to speak to the Reception Supervisor, Mandy. Thank you Helen Slater Practice Manager
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Review titled Not Great
Rated 2 stars out of 5
by NIGHAT SHAN - Posted on 06 June 2024
My adult son is not well but cannot quite put his finger on what’s wrong. He put in an online consultation form twice a few weeks ago and it said that the surgery will get back to us within 3 working days. They haven’t. It’s almost impossible to get an appointment when you ring because they’re all gone by the time you get through. And when asking for an appointment for the next couple of weeks they tell you the timetable is not up and it can’t be given. He works so cannot ring and get a random time for an appointment. My husband went in for an appointment and was told to take a seat. 40 minutes later he went back to the receptionist to ask what the delay was and she didn’t even know he was there and hadn’t booked him in. Even though he told her his name and was told to take a seat. It’s getting ridiculous. I went to see a doctor and told her I have a couple of problems and was told very abruptly that it was ‘one problem one appointment’. I needed to ask why my medication had been reduced but couldn’t as it was an “additional” problem and it was ‘one problem one appointment’
Visited May 2024
Review titled Colne Road Surgery
Replied on 07 June 2024
Dear Nighat Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01282 501686 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards Helen, Practice Manager
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Review titled Not Happy
by Anonymous - Posted on 28 May 2024
Been trying to get an appointment since Thurs 23/05 been told no appointments (fair enough) and I'd get a call if there were any cancellations which never happened. I called this morning, was 4th in the queue waited over 30 minutes to be asked what the problem was and then that there were no appointments. Advised I haven't been eating, all I want to do is sleep, the sleep I have is not enough (can sleep from 9pm - 6am then have a 2 hour nap and still feel exhausted) and the issue has been ongoing for 5 weeks but had tried different medications, been to see a pharmacist - basically tried everything to avoid calling Dr's to be given an appointment at St Peters for a weeks time. I'm just not happy at all with this practice, loads of issues with my daughter and now me, I just feel like giving up at this point. I can't look after my 1 year old because I'm not right and I can't focus on work it's literally too much and the one place that's meant to help aren't helping.
Visited May 2024
Review titled Colne Road Surgery
Replied on 30 May 2024
Dear Patient I am so sorry that you have experienced this with Colne Road Surgery. I would very much like to investigate this further. Unfortunately due to the feedback being anonymised I am unable to investigate further at this time. If you would be kind enough to contact the practice on 01282 501686 and ask to speak to the Reception Supervisor, Mandy. Thank you Helen Slater Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Samuel - Posted on 10 April 2024
I was attended to promptly, the service was smooth. The doctor I met was friendly. Getting an appointment was also easy, all I did was to make a call. I was also booked for blood tests and ECG on a date and time that's suitable for me. My concern now is for my daughter to get NHS number, for which I have called several times and also done online registration yet she has not gotten a number. Thank you
Visited April 2024
Review titled Colne Road Surgery
Replied on 15 April 2024
Dear Samuel Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Thank you Helen Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by D. Hall - Posted on 10 April 2024
Everybody at the surgery was extremely kind and professional and went out of their way to help and fit in my injections
Visited March 2024
Review titled Colne Road Surgery
Replied on 15 April 2024
Dear D.Hall Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Thank you Helen Practice Manager
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Review titled Great staff
Rated 5 stars out of 5
by Ala Kociurova - Posted on 10 April 2024
Very friendly and experienced staff work there. Send an appointment reminder twice. Waiting time max 20 min. Got the blood test appointment for the same day.
Visited March 2024
Review titled Colne Road Surgery
Replied on 15 April 2024
Dear A Kociurova Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Thank you Helen Practice Manager
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Review titled Had a appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2024
Had an appointment with a doctor I don’t usually use asked for pain relief and got prescribed gaviscon joke in my eyes what do you expect me to do suffer?
Visited January 2024
Review titled Colne Road Surgery
Replied on 15 April 2024
Dear Patient I am so sorry that you have experienced this with Colne Road Surgery. I would very much like to investigate this further. Unfortunately due to the feedback being anonymised I am unable to investigate further at this time. If you would be kind enough to contact the practice on 01282 501686 and ask to speak to the Reception Supervisor, Mandy. Thank you Helen Slater Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2023
Very kind and understanding nurse. Procedure was quick and painless. Only had to wait 5 minutes over my appointment time.
Visited December 2023
Review titled Colne Road Surgery
Replied on 18 December 2023
Dear Patient Thank you so much for taking the time to write your review. Its very much appreciated. Its fantastic to hear that your happy with the services provided by our Nursing Team and I will ensure that I pass your comments on. Thank you Mrs Helen Slater Practice Manager