Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Health checkup
Rated 5 stars out of 5
by Paul - Posted on 15 December 2023
Good team work and profesionalisim. The treatment given was carefully carried out. I would like to thank your staff for their attentative care keep up the good work. Merry xmas.
Visited December 2023
Review titled Colne Road Surgery
Replied on 18 December 2023
Dear Paul Thank you so much for taking the time to write your review. Its very much appreciated. Its fantastic to hear that your happy with the services provided by our practice. I will ensure your comments are passed onto the whole team and we wish you a lovely Christmas. Thank you Mrs Helen Slater Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
What an improvement over the last 18 months. I know this practice still has a few teething problems, but the phone is answered promptly, I was given options of a phone call, video call or face to face. I met the manager today, who was nothing but lovely. It was great to be treated with a hello whilst she passed me in the waiting room and asked me how I was. Please keep it up ! From a happy customer
Visited December 2023
Review titled Colne Road Surgery
Replied on 07 December 2023
Dear patient Thank you so much for taking the time to write a review, it really is appreciated. It's fantastic to hear that you have noticed improvements within the practice and were greeted with a warm welcome whilst in the waiting room. We are always looking for new members to join our patient participation group as we always welcome feedback. Please contact the surgery on 01282 501686 or contact colneroad.surgery@nhs.net for a furher discussion or information. There is lots of information about PPG's at https://napp.org.uk/about/ Thank you once again and I will ensure I pass your comments onto the practice team. Mrs Helen Slater Practice Manager
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Review titled Good practice
Rated 3 stars out of 5
by Kathryn Arrowsmith - Posted on 30 November 2023
Went for a blood test to check my cholesterol as I was put on a statin in August 2023 and was advised to have a blood test after 3 months of starting the medication. I was seen on time and dealt with very promptly and efficiently
Visited November 2023
Review titled Colne Road Surgery
Replied on 06 December 2023
Dear Mrs Arrowsmith Thank you so much for taking the time to write a review. It's fantastic to hear that you were seen on time, had a great consultation and that your care and aftercare was fully explained to you. Thank you once again Mrs Helen Slater Practice Manager
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Alison M Booth - Posted on 30 November 2023
I was seen to as soon as possible and whe my call was answered, I received an apology for the delay in getting to me. Very polite and understanding of my needs.
Visited November 2023
Review titled Colne Road Surgery
Replied on 06 December 2023
Dear Mrs Booth Than you so much for taking the time to write a review. I'm sorry to learn that you had a delay when contacting the surgery. The surgery now operates a call back system which keeps your place in the queue and this option is given to patients when they contact the surgery. I am more than happy to talk through this system with you if that helps in anyway, should you encounter any delays in the future. I'm so glad to hear that you the staff member you spoke too was polite and understanding. Thank you Mrs Helen Slater Practice Manager
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Review titled Well organiser appointment
Rated 4 stars out of 5
by Anonymous - Posted on 08 November 2023
Review of my Asthma was carried out very efficiently.I was happy with the way it was carried out and it was good to have a student involved in the discussions.The discussions and tests carried out were done to a good level.
Visited November 2023
Review titled Colne Road Surgery
Replied on 24 November 2023
Dear Patient Thank you so much for taking the time to feedback with such a positive review about your experience when you attended for your asthma review. A huge thank you and I will ensure I feedback to the Practice Nurse and medical student. Mrs Helen Slater Practice Manager
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Review titled Very slow
Rated 3 stars out of 5
by Anonymous - Posted on 30 November 2023
Phone consultation first I wear earing aids.took 2 weeks for app.then main nurse same day to recommend bloodiest ecg x Ray for chest.when I was seen the service was thorough.
Visited November 2023
Review titled Colne Road Surgery
Replied on 08 December 2023
Dear patient Thank you so much for taking the time to write a review, it really is appreciated. I'm sorry to hear that you may have struggled with your telephone consultation with the GP, we do offer face to face and video consultations at the practice. We are always looking for new members to join our patient participation group as we always welcome feedback. Please contact the surgery on 01282 501686 or contact colneroad.surgery@nhs.net for a further discussion or information. There is lots of information about PPG's at https://napp.org.uk/about/ Thank you once again and I will ensure I pass your comments onto the practice team. Mrs Helen Slater Practice Manager
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Review titled Very satisfied
Rated 5 stars out of 5
by David hargreaves - Posted on 03 December 2023
Seen on time, doctor listened attentively, after examination explained the condition and prescribed medication needed.
Visited November 2023
Review titled Colne Road Surgery
Replied on 07 December 2023
Dear Mr Hargreaves Thank you so much for taking the time to write a review, it really is appreciated. It's fantastic to hear that you had such a a positive experience. We are always looking for new members to join our patient participation group as we always welcome feedback. Please contact the surgery on 01282 501686 or contact colneroad.surgery@nhs.net for a further discussion or information. There is lots of information about PPG's at https://napp.org.uk/about/ Thank you once again and I will ensure I pass your comments onto the practice team. Mrs Helen Slater Practice Manager
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Review titled Good and caring staff
Rated 5 stars out of 5
by M Begum - Posted on 21 November 2023
Hepful from start to finish, had yearly health review and flu vacc in same appointment. Cant fault this place. Would send my friends here for good care.
Visited November 2023
Review titled Colne Road Surgery
Replied on 24 November 2023
Dear Ms M Begum Thank you so much for taking the time to feedback with such a positive review about your experience when you attended Colne Road Surgery. A huge thank you and I will ensure I feed this back to the whole team. Helen Slater Practice Manager
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Review titled Good family practitioners
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
All staff members are helpful,I appreciate reception staff have a difficult task. Doctors and nursing staff are knowledgeable and efficient.
Visited November 2023
Review titled Colne Road Surgery
Replied on 06 December 2023
Dear Mrs Booth Than you so much for taking the time to write a review. I will ensure your comments are passed onto the practice team. Thank you Mrs Helen Slater Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
The receptionist are very efficient and extremely patient. The drs and nursing staff are very understanding and sensitive.
Visited November 2023
Review titled Colne Road Surgery
Replied on 06 December 2023
Dear Patient Thank you so much for your feedback. I am so pleased to read that you felt supported and cared for at the surgery. Our staff strive to make all patients feel comfortable when visiting the surgery. I will ensure I pass on your comments to all the staff. Many Thanks Mrs Helen Slater Practice Manager