Commonwealth Health Centre
Quebec Road, Tilbury, Essex, RM18 7RBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Receptionist and Gp are very helpful and supportive. Doctors are professional and caring. They are prompt and helpful. They are friendly but do not overstep their professional boundaries.
Visited September 2023
Review titled Commonwealth Health Centre
Replied on 13 October 2023
Dear Patient, Thank you for taking the time to leave feedback. It's excellent that your experience of our receptionist & GP, made you feel helped and supported in a prompt manner. W
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Review titled E-Consult Form
Rated 4 stars out of 5
by Anonymous - Posted on 13 June 2023
After struggling to get through on the phone to get an appointment, the receptionist referred me to the E-Consult form on the surgeries website. It was so simple and I had a call back from the GP the next day and have been helped with my issue so much quicker than waiting to get through on the phone. Highly recommend using the E Consult form to spare the surgeries phone lines and avoid sitting in a queue for 30+ minutes!
Visited June 2023
Review titled Commonwealth Health Centre
Replied on 13 October 2023
Dear Patient, Thank you for taking the time to leave us feedback regarding your recent experience of the service your received from the Surgery. Firstly I am sorry to hear that you experienced difficulties getting through to the surgery, I apologise for this. Since then we have had a complete new telephone system installed to ensure better access for patients, with many different options making your experience smoother when calling us. I am delighted to hear that the receptionist referred you to the e-Consult service which you had a quicker outcome with. This is one of the benefits of e-consult, another being that you can use the service at your convivence. We share all feedback with the practice team so again Thank you for leaving your review experience of Commonwealth Health Centre. Kind regards Tracey Patient Services Manager.
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Review titled Good Practice
Rated 4 stars out of 5
by Antoine - Posted on 03 July 2023
First appointment with the GP was nice warm and friendly and explained what needed to be done. She was very pleasant and very helpful
Visited June 2023
Review titled Commonwealth Health Centre
Replied on 02 November 2023
Dear Antoine Thank you for your feedback. Patients feedback is important to is at College Health and is used within our learning and practice meetings. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled It was good
Rated 3 stars out of 5
by Anonymous - Posted on 20 April 2023
They got back to me very quickly after I submitted the e-consult form and I really appreciated that as it was on an issue I have been struggling with
Visited April 2023
Review titled Commonwealth Health Centre
Replied on 25 April 2023
Dear Patient Thank you for your feedback. We have been trying to promote econsults to patients. When we receive the enconsults we try to respond within 48 hours by a clinician. They have started to increase and takes the pressure of patients trying to call when the phone lines are very busy. I am very happy you have had a great response and are very happy with the enconsults. Gaynor Jenkins Practice Manager