Corby Urgent Care Centre
Cottingham Road, Corby, Northamptonshire, NN17 2URContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2023
Attended at 8am today Sunday 30/12:23 staff very courteous and helpful seen within the hr .diagnosed and given prescription 5* service lucky to gave this facility in corby
Visited December 2023
Corby Urgent Care Centre has not yet replied.
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Review titled Under par service!
Rated 3 stars out of 5
by Nada - Posted on 11 December 2023
Mum had a chest infection, and was coughing a lot and in pain, she has other ailments not related and these were heightened while sitting in the surgery waiting. She is 81 and in poor health anyway, we were told a two hour wait which I thought was bad but do-able! We had to wait almost 4.5 hours to be seen!! Yes, it was busy, there were lots of sick people there and I was told by the lady on reception twice that my mother had possibly been pushed down the queue due to more urgent emergencies presenting, but could not find my mums name initially and am sure something went wrong somewhere in their system. I thought how ridiculous, there were women with UTIs going ahead of my mum, younger and fitter (I spoke to 2 of them) and they came in after us, how can they assess what is more urgent as and when new people come to the surgery? There did not appear to be many doctors, everything was grinding to a halt, we were on the verge of walking out, I could have stayed but my mum was crying by then and was at the end of her tether, then we were finally called in to be seen, he was a smashing doctor, very caring as he could see mum was stressed. I would not presume to blame him or have a go at him directly but you need to sort out the service especially when extremely busy, don’t fall apart and treat the young and elderly with more respect. The ladies on reception were “cold” in their demeanour and I did not appreciate that, yes their job is difficult, sitting down and speaking to lots of sick people but they should at least have more enthusiasm to change things or help in other ways, it’s not just a job it should be a vocation for all NHS workers.
Visited December 2023
Corby Urgent Care Centre has not yet replied.
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Review titled Excellent Care Received
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2024
The centre was very clean including the toilets, in fact the cleaner was busy cleaning as I was there. Triage was efficient as were receptionists where I was warned of up to a 4 hour wait to see a Doctor. In fact I was in and out within 2 hours and received excellent care. The Dr I saw was very thorough and listened to what I was saying. I wish everywhere was like this. Excellent job Corby Urgent Care Centre, thank you.
Visited December 2023
Corby Urgent Care Centre has not yet replied.
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Review titled Efficient service
Rated 5 stars out of 5
by Mary chapman - Posted on 18 November 2023
My husband received excellent care at the urgent care centre today. The nurse who saw my husband was efficient, empathetic and extremely professional. My husband was booked to have an X-ray- The radiographer was such a lovely kind caring person. Thank you all of you for your excellent care and for helping to ease my worries and concerns.
Visited November 2023
Corby Urgent Care Centre has not yet replied.
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Review titled Corby lucky to have this facility
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
Caring staff and really well organised. Despite being incredibly busy the triarge and treatment process is really well managed, the accessibility of this facility 7 days a week provides an excellent service, the staff are clearly working under a lot of pressure but maintain a caring patient focused service.
Visited November 2023
Corby Urgent Care Centre has not yet replied.
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Review titled Refused Entry
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
We visited on 3/9/23 at 7.55pm approx. The doors were locked and there were no members of the public around, however the security guard let us in. The receptionist then told us we were too late as the surgery was closed from 8pm. When I pointed out that it wasn’t yet 8pm, the receptionist told me that the doctor would just send us to a&e. If the surgery is advertised as 8-8, then it should be operational from 8-8.
Visited September 2023
Corby Urgent Care Centre has not yet replied.
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Review titled Terrible care
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2023
I came to the walk in centre on the Saturday evening of the bank holiday. I had terrible ear ache for days which was getting worse. I was seen by a nurse who said there was nothing wrong with me ans sent me home. On Sunday morning. I was in agony and my face had started to swell. So I came back again and was seen by a different nurse who said I had a slight infection and prescribed oral Antibiotics. Later that afternoon the pain worsened and I was out at the shop and talking to my partner , when a passer by overheard and told me they were a Dr and I should go to A& E immediately as the infection was tracking down my neck. Arriving at A&E I was seen and they called ENT to see me - who told me I had a severe ear infection - my ear canal had closed up it was so swollen. They were shocked when I told them I had been the day before and earlier that day to your walk in centre and told nothing was wrong with me. I should have been given Oral Antibiotics and Ear antibiotic drops on the Saturday evening. If your staff are so incompetent not to be able to diagnose an ear infection then I fear for people with serious problems.
Visited August 2023
Corby Urgent Care Centre has not yet replied.
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Review titled Unhappy
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
Went after few days suffering shoulder pain After a fall Got booked in Watching everyone going on who was after me to be told gliche in system I had not been booked in This is twice now I have left urgent care Due to bad service Will not be returning to them Very let down and still in pain
Visited June 2023
Review titled Corby Urgent Care Centre
Replied on 11 August 2023
Dear Patient, Thank you for leaving this feedback. We are sorry to read you felt your experience was not up to the high standard we set out to provide. We can understand how it feels frustrating to have been told you had not been booked in correctly due to a glitch in the system. We really apologise that you feel so let down. We take feedback very seriously, as it helps us to learn how to develop and improve the service. Please do get in touch on cucc@onemedicalgroup.co.uk or call us on 01536 20 21 21 if you would like to further discuss your concern, and to hear about the service developments since your last visit. Thank you for taking the time to leave your feedback. Best Regards, Corby Urgent Care Centre.
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Review titled Caring, considerate and professional.
Rated 5 stars out of 5
by Janice DellUtri - Posted on 09 May 2023
I took a friend who does not live locally to the walk in centre at 9.30 am with bronchitis, by 1.30 pm he had been taken by ambulance to Kettering General after being given oxygen, antibiotics an X-ray and treated in the most caring, considerate and professional manner from receptionist to doctor. Thank you.
Visited April 2023
Review titled Corby Urgent Care Centre
Replied on 11 August 2023
Dear Janice, Thank you so much for leaving this lovely review. We are so pleased to read your friend was treated in such a caring and considerate manner, as this is certainly in line with the excellent service we aim to provide. Thank you again for taking the time to leave this review. Best Regards, Corby Urgent Care Centre
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Review titled Brocken bone in foot
Rated 2 stars out of 5
by Sharon Adams - Posted on 27 March 2023
After 3 1/2 hours waiting I saw the doctor he said they couldn’t do an x Ray as I’d had the pain in my foot for more than a week . Didn’t go to hospital as didn’t want to put pressure on the NHS . Do not waste your time !!!
Visited March 2023
Review titled Corby Urgent Care Centre
Replied on 11 August 2023
Dear Sharon, Thank you for leaving this feedback, we apologise for the delay in getting back to you. We are sorry to read you felt your experience was not up to the high standard we set out to provide. We can understand how it feels frustrating that the Doctor was unable to provide an X-Ray as the injury was over a week old. Though it has been some time since you left this review, we would still be happy to talk through this with you. We take feedback very seriously, as it helps us to learn how to develop and improve the service. Please do get in touch on cucc@onemedicalgroup.co.uk or call us on 01536 20 21 21 if you would like to further discuss your concern, and to hear about the service developments since your last visit. Thank you for taking the time to leave your feedback. Best Regards, Corby Urgent Care Centre.