Corby Urgent Care Centre
Cottingham Road, Corby, Northamptonshire, NN17 2URContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Sarah - Posted on 13 February 2023
I attended with a possible fracture in my hand. Very speedy, friendly and efficient service. There was a problem with the computer system which unfairly hampered the staff but was dwelt with well. Superb paramedic seen, X-ray, advice and future care suggested and all done within 90 minutes. Thank you so much
Visited February 2023
Review titled Corby Urgent Care Centre
Replied on 11 August 2023
Dear Sarah, Thank you for leaving this lovely feedback, we apologise for the delay in getting back to you. We're pleased to read that despite some technical problems, you felt our team still managed to provide superb care within a good timeframe. Thank you so much for taking the time to write this review. Best Regards, Corby Urgent Care Centre
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Review titled Worst Urgent Care Centre Ever
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
I visited this urgent care unit 25/01/2023 at 20.15pm after being referred with a very sick 3 year old with temperature over 39 degrees. The referral from NHS111 was at 18.50pm who advised we needed to be there within 2 hours. Upon entering the centre which doors opened fine we was abruptly approached by 2 individuals who were like wo wo wo where are you going to which I replied to been seen by a doctor as we was referred by 111. The gentlemen replied no you are not we close at 20.00pm you need to go somewhere else. We explained that we had been referred by he just getting care. Even though there was still patients in reception waiting to be seen by the nurse no attempt was made to see if any exceptions could be made. It was basically get out and go somewhere else. Due to this rude attitude I advised we would sit down and wait to be seen as its not as if they can throw a sick child out to which the gentleman replied if you do not leave we will phone the police. I advised well I am sitting here and will call 111 for assistance as I could not believe what was going on. Before I even got through to 111 flashing lights appeared and 4 police officers in 2 cars arrived. They approached us and pretty much said they are closed. Not the staffs fault that you was miss advised. You need to leave. I responded that I have a sick child. I don't want to leave until she is seen. The police then advised if we do not leave I would be arrested and kept in cell over night for disturbing the peace. Disturbing of what peace I have brought a sick 3 year old to the care centre as advised and was simply doing what I was told. In the end I left and had to return home and be back at square one. This is the fourth time visiting this care unit and never have I been treated in this manner. No compassion or empathy was shown. No attempt to explain or talk to us on a human level was given to make us leave calmly. It was a very rushed abrupt experience as the focus of the gentleman that approached us was clearly on getting home more than the welfare of patients. I will not be going to this care centre ever again after this as I have never been spoken to or treated in this manner before. I suggest no one goes close to close time as you may get the same unprofessional level of care. It is a real shame the NHS has fallen so far downhill. I have lost complete trust and faith not just the NHS but Corby Urgent Care Unit altogether. Staff training is a must for this site and how to communicate is clearly an area of weakness. I am an advocate of speaking to people the way they speak to you. Considering the NHS have posters stating that staff should not be spoken to aggressively it would be nice if they treated the public with the same courtesy.
Visited January 2023
Review titled Corby Urgent Care Centre
Replied on 11 August 2023
Dear Patient, Thank you for leaving this feedback, we apologise for the delay in getting back to you. We are sorry to read you felt your experience was not up to the high standard we set out to provide. We can completely understand the worry for your sick child, and the frustrations you may have felt. It's important to note, we are only able to book patients up to 20:00 on the dot, with no exceptions. It's very unfortunate that you were misadvised, and we are sorry to read you felt you were not communicated with effectively at the time. Though it has been some time since you left this review, we would still be happy to talk through this with you. We take feedback very seriously, as it helps us to learn how to develop and improve the service. Please do get in touch on cucc@onemedicalgroup.co.uk or call us on 01536 20 21 21 if you would like to further discuss your concern, and to hear about the service developments since your last visit. Thank you for taking the time to leave your feedback. Best Regards, Corby Urgent Care Centre.
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Review titled Kind and efficient
Rated 5 stars out of 5
by Heather Wright - Posted on 03 January 2023
30th December 2022, staying with relatives and needed to see a doctor. The care was faster than I expected and very efficient. Staff were kind and made me feel that I wasn’t a nuisance, and that I had a valid reason for being there. Thank you so much.
Visited December 2022
Review titled Corby Urgent Care Centre
Replied on 11 August 2023
Dear Heather, Thank you for leaving this feedback, we apologise for the delay in getting back to you. We are so pleased to read that your experience was positive. It's lovely to read that you felt our staff were kind and efficient. Though it has been some time since you left this review, we would still be happy to talk through this with you. We take feedback very seriously, as it helps us to learn how to develop and improve the service. Please do get in touch on cucc@onemedicalgroup.co.uk or call us on 01536 20 21 21 if you would like to further discuss your feedback, and to hear about the service developments since your last visit. Thank you for taking the time to leave your feedback. Best Regards, Corby Urgent Care Centre.
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Review titled Refused to look at my 5yr old
Rated 1 star out of 5
by Sharon - Posted on 31 October 2022
Couldn’t get an appointment with our GP, so went to Corby Urgent Care on a Friday with my 5yr old having symptoms of a urinary tract infection (severe burning/stinging to the point of being woken at night). Waited ages to see the doctor - he tested her wee which came back negative so he told us to go. I asked if it could be anything else eg thrush, worms etc. and could he have a look as she was really struggling - was told to go to our GP on Monday. This guy couldn’t have got rid of us faster - Zero compassion for a young child. Have now had a full weekend of awfulness waiting to see the GP - pharmacy’s will not prescribe anything to 5yr olds so she’s had no relief over the weekend. I’m now forced to wait to see if I can get an appointment this morning in our oversubscribed doctors. If not, then what?? No wonder A&E is clogged with non emergency patients!
Visited October 2022
Review titled Corby Urgent Care Centre
Replied on 11 August 2023
Dear Sharon, Thank you for leaving this feedback, we apologise for the delay in getting back to you. We are sorry to read you felt your experience was not up to the high standard we set out to provide. We are so sorry to read that you felt there was zero compassion towards your daughter, and that you then had a stressful weekend of trying to find relief for your daughter. Though it has been some time since you left this review, we would still be happy to talk through this with you. We take feedback very seriously, as it helps us to learn how to develop and improve the service. Please do get in touch on cucc@onemedicalgroup.co.uk or call us on 01536 20 21 21 if you would like to further discuss your concern, and to hear about the service developments since your last visit. Thank you for taking the time to leave your feedback. Best Regards, Corby Urgent Care Centre.
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Review titled Not Joined Up
Rated 1 star out of 5
by Jane - Posted on 01 November 2022
I attended with symptoms of mild concussion, was booked in and triaged. After 2 hours I saw a doctor who informed me that the walk in centre does not deal with any kind of head injury and that I needed to go to a&e. It would be better if this had been advised on checking in or at triage to avoid wasting everyone's time. Kettering A&E have a poster directing minor head injuries to Corby. - ? The situation needs clarifying, thank you.
Visited October 2022
Review titled Corby Urgent Care Centre
Replied on 09 May 2023
Dear Jane, Thank you for leaving this feedback, we apologise for the delay in getting back to you. We are sorry to read you felt your experience was not up to the high standard we set out to provide. We can understand how it feels frustrating to have waited 2 hours, to then be referred on to the local hospital for further assessment/treatment. Though it has been some time since you left this review, we would still be happy to talk through this with you. We take feedback very seriously, as it helps us to learn how to develop and improve the service. Please do get in touch on cucc@onemedicalgroup.co.uk or call us on 01536 20 21 21 if you would like to further discuss your concern, and to hear about the service developments since your last visit. Thank you for taking the time to leave your feedback. Best Regards, Corby Urgent Care Centre.
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Review titled Thorough and comprehensive care provided
Rated 5 stars out of 5
by June Cory - Posted on 16 September 2022
I went with a hand injury. I was ushered through Triage and seen after a short wait by a caring doctor (with wonderful braided hair in Room6) My wound was partly dressed before I was passed on to the lovely X-Ray team, after which the doctor completed my dressing thoroughly and neatly and I was advised about after care. I could not have asked for better care. Warmest thanks to all concerned
Visited September 2022
Review titled Corby Urgent Care Centre
Replied on 03 October 2022
Dear June, Thank you so much for your feedback. We are really pleased to hear that you felt the Doctor was caring, and that your care was thorough. We are so happy to read that your experience is in keeping with the high standards of care we strive for. We will make sure that your lovely comment is passed on to the team. Thank you again, Corby Urgent Care Centre
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Review titled Thorough and timely
Rated 5 stars out of 5
by Sarah b - Posted on 25 November 2022
I brought my daughter here as she was poorly and required seeing a health practitioner. I cannot praise the staff through my entire experience here enough. They were polite, knowledgable, informative and empathic; completely understanding of a first time mum with a young daughter. Even baby gave the doctors and nurses smiles, Thankyou all so much.
Visited August 2022
Review titled Corby Urgent Care Centre
Replied on 09 May 2023
Dear Sarah, Thank you so much for your feedback. We are really pleased to hear that you felt our staff were polite and empathic, as well as knowledgeable and informative. We are so happy to read your experience is in keeping with the high standards of care we strive for. We will make sure that your lovely comment is passed on to the team, and we hope your daughter is feeling better. Thank you again, Corby Urgent Care Centre