Cornerways Surgery
50 Manor Road, Beckenham, Kent, BR3 5LGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
I had rung on Thursday to ask for a prescription where I was told by the receptionist erm that's not my job even though it is his job to ensure the doctor gets my message, I was then passed to another person who told me the doctor would ring me. The doctor never rung me so I rang again the next day where I was told my call wasn't even registered on the system and no one was aware I needed a prescription. I was told again the doctor would ring me. Now a week later I'm still without my prescription and no one has rung me !
Visited June 2024
Cornerways Surgery has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Sandie - Posted on 24 June 2024
Impossible to get through on the phones. Impossible to get appointments without a very long lead time. I had been seen at the urgent care clinic and told to get a referral from my GP. They had no phone call appointments for days and I had to do that first to get an in person appointment. When I turned up for that appointment they had double booked the slot. Previously I’ve been told an in person appointment to see a 3 month old would be 4 week wait. Just so unreliable and disorganised.
Visited June 2024
Cornerways Surgery has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Judy - Posted on 25 June 2024
I am lucky to usually enjoy good health so rarely have to contact the surgery but did so today at the insistence of my family. The reception team were friendly and helpful and I cannot fault my doctors professional care. Very reassuring, thank you.
Visited June 2024
Cornerways Surgery has not yet replied.
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Review titled Helpful staff & doctors
Rated 5 stars out of 5
by Alan Tod - Posted on 24 May 2024
Having been to the minor injuries unit at the Beacon for a toe infection which worsened, I went into our surgery for advice. The receptionist was most helpful and sympathetic and even managed for me to see a doctor, who came to the rescue. Needless to say, I was most relieved and immensely grateful to the staff of Cornerways - our surgery for over 40 years.
Visited May 2024
Cornerways Surgery has not yet replied.
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Review titled Consistently Excellent Service
Rated 5 stars out of 5
by Jaydev - Posted on 17 May 2024
Thankfully I haven't needed to visit my GP Practice very often (3 times in the last year), but the last time I had perfect diagnosis for a serious skin infection. This was combined with the proper medication, resulting in a good health outcome. Just wanted to thank you and please keep up the good work in these difficult times.
Visited May 2024
Cornerways Surgery has not yet replied.
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Review titled The best GP ever
Rated 5 stars out of 5
by Serkan Sencer - Posted on 25 March 2024
Today I had an appointment with my GP of 20 years. I just want to say my doctor always reassures me with my illnesses and problems and investigate and prescribe’s to make sure I do not worry and get well asap.
Visited March 2024
Cornerways Surgery has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
The receptionist talked over me whilst I was explaining my problem and continued to tell me it's my fault I should have rung earlier even though I had rung 52 times over the last days and no one picked up !
Visited January 2024
Review titled Cornerways Surgery
Replied on 01 February 2024
I am sorry that you appear to have had an unsatisfactory encounter with our receptionist. From the information you have given I cannot tell whether you were given an appointment or directed to another service. Please do contact me at the surgery and I will do my best to assist and rectify any issues. Thank you for taking the time to give your feedback. Practice Manager
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Review titled Phone consultations not working.
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
I do not understand why a Doctor can spend 10 minutes on the phone but not the same time face to face. I was very unwell, triaged by receptionist, phoned by dr and flu was diagnosed. Advised to phone again if no better. So poorly after 5 days that when offered a face to face I was so unwell that despite living very close by a family member had to drive me. Chest infection diagnosed, antibiotics prescribed. No improvement at the end of the course. Another phone consultation and appointment given at The Beacon with “emergency” dr who was very caring. Another course of antibiotics. Basically Ill for a month. I’m sure that if I’d been seen straight away my recovery would have been speedier. Used to be a lovely, family practice but something has gone very wrong. Such a shame. My daughter lives in West Wickham. Phoned her surgery yesterday morning, appointment that afternoon. How can they do it but Cornerways can’t?
Visited January 2024
Cornerways Surgery has not yet replied.
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Review titled New patient
Rated 2 stars out of 5
by Anonymous - Posted on 22 December 2023
I register by NHS online to be able to get an appointment with a GP, according to NHS once I register and if I need an urgent appointment I can contact the GP directly. I called on the day I register to understand if I could get an appointment and the receptionist, very rude, just told me as I wasn't yet registered and I need to to emergency. Nice welcome !!!!
Visited December 2023
Review titled Cornerways Surgery
Replied on 01 February 2024
Dear Patient, Thank you for your feedback. I am sorry that there appears to be some confusion as to the speed of the online registration. The online registration does not register immediately on our practice system but requires processing by our administration team. At busy times e.g. the Christmas period, this can take a few days. Whilst we would endeavour to offer an appointment on the day of registration this is not always possible. From the details you have posted it would seem that you were directed to the urgent care service as your need was urgent for a same day appointment. I am sorry that you felt that the receptionist was rude. We aim to treat all patients with care and compassion and I am sorry if this wasn't your experience on this occasion. If you would like to discuss this further please do not hesitate to get in touch with me at the surgery. Sue Brown Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Lawrence - Posted on 08 August 2023
I had need of a doctor recently and the interview I received could not have been better, professional, caring and clear. Thank you.
Visited July 2023
Review titled Cornerways Surgery
Replied on 01 February 2024
Thank you for taking the time to feedback on your experience at Corner Ways Surgery. I am glad to hear that you received a professional and caring service. Sue Brown Practice Manager