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Cranleigh Medical Practice

18 High Street, Cranleigh, Surrey, GU6 8AE

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Help others by sharing your thoughts and experiences about Cranleigh Medical Practice.


Reviews

Displaying 11 to 20 of 36

  1. Review titled Avoid seeing the patients at all costs

    by Anonymous - Posted on 05 July 2024

    I had some gynea issues over a few years but after quick investigations was told they could not find anything despite not being able to explain the symptoms. Recently started experienced spotting and went again. Same urine test and scan and eventually agreed to refer to consultant 5 months later. Two weeks ago I started to bleed between my periods and was feeling fainted with very heavy flow to the point I had to come back from work. Called the GP, it took an hour to reach someone despite being one in the waiting queue. Spoke to receptionist explaining my concerns and fact I was not feeling well and wanted to be reviewed as my specialist appointment was weeks away. This was followed by a text message 3 hours later asking explained again which I did. Had a text back saying nothing else the primary care could do for me and good luck for my appointment. How can one diagnosed on text message? It would have taken the same time to speak to me, telling me what to keep an eye on or reassure me. I had to self medicate with over the counter iron painkillers without knowing what was happening. I then attended my consultant appointment and overheard her saying to the nurse that I had been left in so much pain for 7 years while all along this was cause by a reaction to my coil and this should have been sorted years ago. The standard has gone down with covid as an excuse for patient to be triaged by non medical staff and assuming patient are available to wait / chase etc. Unacceptable

    Visited June 2024

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    Review titled Cranleigh Medical Practice

    Replied on 23 July 2024

    Dear Patient, Thank you for taking the time to share your experience. We deeply regret that your recent encounters with our practice have not met your expectations and have caused you distress. Your feedback is very important to us, and we take your concerns seriously. We are very sorry to hear about the delays and difficulties you faced in getting the care you needed. It's clear that your situation required more immediate attention and support, and we apologise for the inconvenience and discomfort this has caused you. Your concerns about the communication process and the effectiveness of our follow-up procedures have been noted. We understand that being diagnosed and reassured via text message is not ideal, especially in urgent situations. We will review our protocols to ensure that patients receive the timely and compassionate care they deserve. Regarding your experience with the consultant, it is deeply concerning that you have been in pain for such a long time due to an issue that could have been addressed earlier. We will investigate this matter to understand what went wrong and how we can prevent similar situations in the future. We appreciate your patience and understanding as we work to improve our services. If you would like to discuss your experience further, please do not hesitate to contact us directly using our feedback email syheartlandsicb.feedback.cranleighmp@nhs.net Sincerely, Cranleigh Medical Practice

    Report as unsuitable


  2. Review titled Good Experience

    Rated 3 stars out of 5

    by Anonymous - Posted on 15 August 2024

    I have seen the same GP twice in connection with two serious conditions. My experience with the GP on each occasion was very good, helpful and thorough. The conclusion was hospital treatment which in one case was well organised and efficient but in the other required going private. This was not Cranleigh medical practices fault.

    Visited May 2024

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    Cranleigh Medical Practice has not yet replied.


  3. Review titled We are lucky to have

    Rated 5 stars out of 5

    by Shirley Baker - Posted on 29 May 2024

    We were able to contact the surgery and get a response the same day. The response was excellent with the Doctor giving a very compassionate and detailed analysis of my situation. I left the surgery being reassured and confident they were going to follow up my future treatment. I would recommend this practice and feel Cranleigh is very lucky to have this hard working practice.

    Visited May 2024

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    Review titled Cranleigh Medical Practice

    Replied on 23 July 2024

    Dear Shirley, Thank you so much for your wonderful review! We are delighted to hear that you had a positive experience with our practice. It’s fantastic to know that you received a compassionate and detailed response from the doctor, and that you felt reassured about your future treatment. Your kind words about our practice mean a great deal to us and will be shared with the team. We are grateful for your recommendation and are proud to serve the Cranleigh community with dedicated care. If you have any further needs or concerns, please don’t hesitate to reach out. Thank you once again! Best regards, Cranleigh Medical Practice

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  4. Review titled Very efficient

    Rated 5 stars out of 5

    by Bridget Howland - Posted on 09 April 2024

    I received an immediate response to my concerns over a recent knee operation, and was extremely impressed with the thoroughness of the help and advice I was given. This included my doctor arranging for me to be seen the following morning by the orthopaedic team at The Royal Surrey for extensive tests to check for DVTs, infection and the knee operation itself.

    Visited April 2024

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    Review titled Cranleigh Medical Practice

    Replied on 23 July 2024

    Dear Bridget, Thank you for your excellent review! We are thrilled to hear that you had such a positive experience with our service. It's wonderful to know that you received a prompt and thorough response regarding your concerns. We’re glad that your doctor acted quickly to arrange for you to be seen by the orthopaedic team at The Royal Surrey for comprehensive tests. Your feedback is greatly appreciated and will be shared with the team. We’re pleased to have been able to provide the support and care you needed. Thank you again for taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Cranleigh Medical Practice

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  5. Review titled Very helpful and efficient

    Rated 5 stars out of 5

    by Anonymous - Posted on 12 April 2024

    Fast way to get advice with a Dr ringing back within 10min. So helpful and so quick. Very impressed.

    Visited April 2024

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    Review titled Cranleigh Medical Practice

    Replied on 23 July 2024

    Dear Patient, Thank you for your fantastic review! We are delighted to hear that you were impressed with the speed and efficiency of our service. It's great to know that you received a prompt callback from the doctor and found the advice helpful. We strive to provide quick and effective support for all our patients, and your feedback is a wonderful affirmation of our efforts. Thank you for taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out. Best regards, Cranleigh Medical Practice

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  6. Review titled Very efficient service

    Rated 5 stars out of 5

    by J Fiona Prior - Posted on 26 April 2024

    I completed an online form and was phoned by a doctor same morning Doctor explained everything very clearly.

    Visited April 2024

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    Review titled Cranleigh Medical Practice

    Replied on 23 July 2024

    Dear J Fiona Prior, Thank you for your fantastic review! We are delighted to hear that you had such a positive experience with our service. It’s great to know that the online form process was efficient and that you received a clear and prompt response from the doctor. We strive to ensure that our communication is straightforward and helpful, and your feedback reaffirms our commitment to providing excellent care. Thank you for taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out. Best regards, Cranleigh Medical Practice

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  7. Review titled Super service

    Rated 4 stars out of 5

    by Stine - Posted on 22 April 2024

    Was seen within a week and felt heard and taken serious. Waiting for further test which was fasttracked

    Visited April 2024

    Report as unsuitable

    Review titled Cranleigh Medical Practice

    Replied on 23 July 2024

    Dear Stine, Thank you for your review! We’re pleased to hear that you were seen promptly and felt heard and taken seriously during your visit. It’s also great to know that your tests have been fast-tracked. We aim to provide timely and compassionate care, and your feedback helps us know we’re on the right track. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. Thank you again for your feedback! Best regards, Cranleigh Medical Practice

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  8. Review titled great experience

    Rated 5 stars out of 5

    by Helen - Posted on 20 April 2024

    After receiving my poor blood results My Dr was in touch with me quickly and he worked swiftly to get me seen at Guildford Hospital to get the treatment i need . Felt so good to be really listened to and also to have a GP work extra hard to get me the care I needed quickly . Really impressed A great medical practice too , helpful & kind nurses and secretarial staff going above and beyond .

    Visited April 2024

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    Review titled Cranleigh Medical Practice

    Replied on 23 July 2024

    Dear Helen, Thank you for your wonderful review! We are thrilled to hear about your positive experience with our practice. It’s fantastic to know that your doctor was prompt in addressing your concerns and worked diligently to ensure you received the care you needed at RSCH. We strive to provide attentive and effective support, and your feedback highlights the commitment of our entire team. We’re also glad that you found our nurses and secretarial staff to be helpful and kind. Your kind words will be shared with everyone involved. Thank you once again for taking the time to share your experience. Best regards, Cranleigh Medical Practice

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  9. Review titled Great Practice, Efficient Care

    Rated 5 stars out of 5

    by Leanne - Posted on 16 May 2024

    I filled out the e-consult for a general concern, expressed that I struggled to take time of work during term time so happy to wait as needed for an appropriate appointment as this wasn’t an emergency. I was offered a Saturday appointment within 10 days of filling out the e-consult. I am very grateful for the care that I have recieved over the years!

    Visited April 2024

    Report as unsuitable

    Review titled Cranleigh Medical Practice

    Replied on 23 July 2024

    Dear Leanne, Thank you for your wonderful review! We are thrilled to hear that your experience with our practice was so positive. It’s great to know that the online consultation process worked well for you and that we were able to accommodate your schedule with a Saturday appointment. We always aim to provide efficient and accessible care, and your feedback is a testament to our team’s efforts. Thank you for your continued trust in our practice over the years. We are grateful for the opportunity to support your healthcare needs and look forward to being here for you in the future. Best regards, Cranleigh Medical Practice

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  10. Review titled Kind Doctor

    Rated 5 stars out of 5

    by Sally - Posted on 22 March 2024

    When I attended the medical practice two weeks ago with an alarming condition the Doctor was so kind and calm even though obviously concerned for my well-being. Today I returned for follow up tests and it was good for continuity, to see the same doctor. He was again very kind and attentive, throughly checking how I had been treated at the Royal Surrey and in his follow up tests regarding the condition as well as my general health. This Doctor is a credit to his profession and Cranleigh Medical Practice.

    Visited March 2024

    Report as unsuitable

    Review titled Cranleigh Medical Practice

    Replied on 23 July 2024

    Dear Sally, Thank you for your lovely review! We are delighted to hear about your positive experience with your doctor. It’s reassuring to know that you felt well cared for and supported both during your initial visit and follow-up consultations. Continuity of care is incredibly important, and we’re pleased that seeing the same doctor provided you with reassurance and thorough attention. Your kind words are greatly appreciated and will be shared with the doctor and the rest of our team. Thank you for taking the time to share your experience. We are grateful to have the opportunity to provide you with the care you need. Best regards, Cranleigh Medical Practice

    Report as unsuitable