Cranleigh Medical Practice
18 High Street, Cranleigh, Surrey, GU6 8AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fast, efficient, thoughtful
Rated 5 stars out of 5
by Rupert Bellak - Posted on 23 March 2024
My doctor - I want to name him but am not allowed - saw me within a couple of hours, expedited three investigations and my consultant’s appointment in days. And then phoned me two days’ later to check on me! Amazing service. Thank you.
Visited March 2024
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Mr Bellak, Thank you for your fantastic review! We are thrilled to hear about your positive experience and the prompt, thoughtful care you received. It’s wonderful to know that your doctor acted swiftly to arrange investigations and your consultant’s appointment, and that you appreciated the follow-up call to check on your progress. We strive to provide efficient and compassionate care, and your feedback reinforces our commitment. Your kind words will be shared with the team, and we are grateful for the opportunity to support you. If you need anything further, please don’t hesitate to reach out. Thank you once again! Best regards, Cranleigh Medical Practice
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Review titled So helpful
Rated 5 stars out of 5
by TRACY BENNETT - Posted on 25 February 2024
My experience is that of a daughter who has power of attorney for my 87 year old Father. We moved Dad to Cranleigh from the South West in January 2024. The online process of registering Dad with the practice was very easy and I received a call from the doctor to confirm my Dad was registered. I have had cause to contact the practice on my Dads behalf fairly frequently since then and all the staff have been friendly and very helpful. I have recieved very quick responses to any questions/concerns. The ability to communicate via an online form is also excellent as you do not have to spend ages waiting on a phone call. A doctor called me on Friday to arrange a one off medication for my Dad ,and he went so far as to contact the local pharmacy to expedite it and investigate a possible delivery! When my Dad moved to Cranleigh he had been waiting over 4 months with the previous local health health trust for a memory clinic assessment appointment . I mentioned this to the doctor when Dad had his first introductory appointment. She said she would endeavour to hurry the appointment along. A week later,my Dad was visited at home and had the assessment by a Community Mental Health nurse! The practice also visits twice weekly to the retirement village my Dad lives in. As Dad has been advised he can drive no longer, this is a fantastic service. Thankyou for making my life as a daughter acting on behalf of her Father, so much easier!
Visited February 2024
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Tracy, Thank you for your heartfelt review and the 5-star rating! We are delighted to hear that you and your father have had such a positive experience since joining Cranleigh Medical Practice. It’s wonderful to know that the online registration process was straightforward and that our team has been consistently friendly and helpful. We’re especially pleased to hear that the ability to communicate via online forms and our quick response times have made a difference for you. We’re glad that we could expedite your father's medication and assist with the memory clinic assessment so promptly. Providing care and support in the retirement village is something we’re proud to offer, and it’s great to hear it’s been beneficial for your dad. Your feedback is incredibly encouraging and will be shared with the entire team. We appreciate you taking the time to share your experience and are grateful to have the opportunity to support you and your father. Best regards, Cranleigh Medical Practice
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Review titled Amazing Practice
Rated 5 stars out of 5
by Mrs L Threlfall - Posted on 26 December 2023
My elderly in-laws have been registered with the practice for over 3 years since they moved to the area. From day one the practice has been helpful and both pro-active and reactive then need be. From reception, nurses and doctors they have been fantastic and consistent. They listen and are respectful and helpful when speaking with me on behalf of my in-laws (with their consent) ensuring we are all on the same level of understanding. My mother in law would probably not be here today if it was not for this surgery with diagnosis missed by another surgery. The care and follow ups are first class. Thank you for all you do Cranleigh Medical Practice.
Visited December 2023
Review titled Cranleigh Medical Practice
Replied on 29 December 2023
Dear Mrs Threfall, Thank you for sharing your experience with Cranleigh Medical Practice. We are deeply grateful for your kind words and the trust you've placed in our team to care for your in-laws. It's heartwarming to hear that our practice has been able to provide consistent, proactive, and reactive care tailored to their needs. We take immense pride in fostering an environment where each member of our team, from reception to nurses and doctors, upholds the values of respect, understanding, and attentive listening. Knowing that we've been able to align our communication to ensure a shared level of understanding among everyone involved in their care means a lot to us. Please extend our warmest regards to your in-laws. It's our privilege to be a part of their healthcare journey, and we're dedicated to continuing to provide the highest level of care possible. Thank you once again for taking the time to share your feedback - we will pass it on to the wider team. It means a great deal to us. Warm regards, Cranleigh Medical Practice Team
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Review titled Incredibly grateful to have such amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I recently registered at the Cranleigh Medical Practice for concerning symptoms after incredibly poor care at a surgery in a local village just over the W Sussex border. I cannot fault the surgery in any way - communication is efficient and caring, and the 2 week referral has also been incredibly efficient. I am also impressed with the organisation in the medical centre itself - clear, spacious and friendly. I feel so lucky to have registered here. Thank you to your amazing team!
Visited December 2023
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Patient, Thank you so much for your wonderful review! We are thrilled to hear about your positive experience since joining Cranleigh Medical Practice. It’s heartening to know that you found our communication efficient and caring, and that your two-week referral process was handled smoothly. We strive to provide a welcoming and well-organised environment for all our patients, and your feedback reassures us that we are on the right track. Your kind words will be shared with our entire team. Best regards, Cranleigh Medical Practice
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Review titled Efficient
Rated 4 stars out of 5
by Wheeler - Posted on 07 November 2023
I had a PSA check up, not pleasant for Dr or Patient, which was carried out without any unnecessary fuss. Thank you.
Visited November 2023
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Wheeler, Thank you for your review. We appreciate you taking the time to share your experience. We're glad to hear that your PSA check-up was handled efficiently and without unnecessary fuss. Our goal is to make every visit as comfortable as possible for both patients and staff, and your feedback is invaluable in helping us maintain high standards of care. Thank you once again. Best regards, Cranleigh Medical Practice
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Review titled Outstanding- thank you
Rated 5 stars out of 5
by Georgia Berry - Posted on 16 October 2023
I needed to contact my grandmother’s GP, as she took a turn for the worse while I was caring for her. I could not have asked to speak to better healthcare professionals. From the wonderful woman who triaged the request and reassured me, to the kind GP who called us back so quickly, we received really excellent, compassionate treatment. And I might add - all during one of the busiest months for GP surgeries. Thank you - very grateful!
Visited October 2023
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Georgia, Thank you so much for your heartfelt review. We are delighted to hear about your positive experience with our practice during what must have been a challenging time for you and your grandmother. Our team is committed to providing compassionate and prompt care, even during the busiest times, and it's wonderful to know that you felt supported and reassured throughout the process. Your kind words will be shared with everyone involved, from our triage staff to the GP. We are grateful for your appreciation and are here to support you and your family whenever needed. Best regards, Cranleigh Medical Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Ashley Herman - Posted on 04 September 2024
I have always found the practice to be excellent in its coordination of disciplines. For example they follow up blood tests/consultations/referrals very efficiently. I've also found that the waiting time is minimal and they are extremely efficient at ensuring that prescriptions are ready and referrals to other disciplines happen quickly. For example, I've had some rheumatic problems recently and have been referred to physiotherapy within the practice and at the cranleigh hospital within a matter of days. There is a sense of order and composure in the surgery that belies the fact that this is a busy NHS practice. I find the GPs always have time for consultation and I never feel rushed. The reception staff are extremely helpful and cheerful. All in all I think this is well run, highly competent and operation. Finally - and this is demonstrative of the views I hold about the Practice- some years ago, when both my parents were living with me - one suffering from dementia and the other from Alzheimer's - the care and support I received from the GPs and the community nurses, based at the practice, was second to none. This enabled my parents to stay with me until the end and I shall be forever grateful for this. I cannot recommend the practice highly enough.
Visited September 2023
Cranleigh Medical Practice has not yet replied.
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Review titled Fabulous practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
I'm always contacted so quickly either for myself or my daughter. I'm very impressed... always offered withe face to face or telephone apt extremely quickly with the gp that I ask for. We are very lucky to have such a great practice on our doorstep. All staff are so polite and helpful.
Visited September 2023
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Patient, Thank you for your wonderful review. We are thrilled to hear that you have had such positive experiences with our practice. It’s especially gratifying to know that both you and your daughter have been promptly contacted and that you appreciate the flexibility of our appointment options. We are proud of our team's dedication to providing excellent care and service, and your kind words affirm our efforts. We are indeed fortunate to have such supportive patients like you. Thank you once again for your feedback. Best regards, Cranleigh Medical Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Tricia - Posted on 25 July 2023
Online form was easy to use and call came from the Practice within two hours. Doctor was very helpful and efficiently dealt with my concerns.
Visited July 2023
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Tricia, Thank you for your wonderful review. We are delighted to hear that you found our online form easy to use and that our team responded promptly. It’s great to know that the doctor was helpful and efficiently addressed your concerns. Your feedback is greatly appreciated and encourages us to continue providing the best care possible. Thank you for taking the time to share your experience. Best regards, Cranleigh Medical Practice
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Review titled Excellent response
Rated 3 stars out of 5
by Anonymous - Posted on 26 July 2023
New check in system and response worked very quickly in all respects. Appointment, examination, diagnosis and confirmation of outcome within 3 days
Visited July 2023
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Patient, Thank you for your review and feedback. We're pleased to hear that our new check-in system and response process worked efficiently for you. It's great to know that your appointment, examination, diagnosis, and confirmation were completed within three days. We value your input and are continuously striving to improve our services. Best wishes, Cranleigh Medical Practice