Cranleigh Medical Practice
18 High Street, Cranleigh, Surrey, GU6 8AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Carol Cross - Posted on 09 June 2023
I woke up with a possible infection so I completed the online form at 8am. I received a phone call at 8.06am offering me an appointment at 09.15am. I was seen promptly at the allotted time and was prescribed antibiotics. I picked them up from the chemist and took the first one at 09.30am. Excellent prompt treatment. Thanks to all involved
Visited June 2023
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Carol, Thank you so much for your feedback. We are thrilled to hear about your positive experience with our service. Our team works hard to provide prompt and efficient care, and it's great to know that we were able to meet your needs so quickly. It's reassuring to hear that from completing the online form to receiving your antibiotics, everything went smoothly and efficiently. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your experience. We will be sure to pass on your kind words to all the staff involved. Best regards, Cranleigh Medical Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2023
I was feeling really I’ll with a kidney infection, I tried phoning but I was placed in a queue, so I filled an on-line form which was very easy to do, a doctor phoned me in about 10mins and I received excellent care.
Visited June 2023
Review titled Cranleigh Medical Practice
Replied on 29 December 2023
Dear Patient, Thank you for taking the time to share your experience with us. We're truly sorry to hear about your kidney infection but are grateful for the opportunity to assist you promptly through our online form. We understand how crucial it is to receive timely care, especially during challenging moments like dealing with a kidney infection. We're glad that our online form provided a convenient and efficient way for you to reach us. Your feedback on its ease of use is invaluable to us as we aim to make healthcare access as seamless as possible. We're committed to continuously improving our online services to ensure swift responses and immediate connections with our healthcare professionals. Your experience reinforces the importance of such digital tools in providing timely care and support to our patients. Thank you again for sharing your experience, and we appreciate your trust in Cranleigh Medical Practice. Warm regards, Cranleigh Medical Practice Team
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Review titled Great experience.
Rated 5 stars out of 5
by Steven Perry - Posted on 14 June 2023
I am fortunately not someone who has needed to visit the doctor on a regular basis. That changed recently and after being referred for a scan by a doctor at the Wonersh surgery I went for my results of this continuing problem at Cranleigh medical practice. I have now attended the practice on two occasions and cannot speak highly enough of it. My main praise must go to the doctor who dealt with my issue. He was extremely professional, listened and gave reassuring advice. I felt that my reason for attending was being given his complete attention. Highly recommended.
Visited June 2023
Review titled Cranleigh Medical Practice
Replied on 29 December 2023
Dear Mr Perry, Thank you for taking the time to share your recent experience at Cranleigh Medical Practice. It's heartening to hear that your visits to our practice were met with professionalism and attentive care. We strive to ensure that every patient feels heard and understood, and we're delighted that you found the doctor who assisted you to be not only professional but also attentive to your concerns. Providing reassurance and guidance is a cornerstone of our approach, and we're pleased that you felt supported throughout your visits. Your recommendation means a great deal to us. We genuinely appreciate your kind words and have shared them with the wider team. Warm regards, Cranleigh Medical Practice Team
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Review titled First class care
Rated 5 stars out of 5
by Sian Broad - Posted on 02 February 2023
This is not the first time I have received outstanding care from this practice. The receptionists are helpful and polite and willing to help direct you to the busy doctors when required, or take thorough messages to pass on. The online system is efficient (and in my option improved now it’s not so long!) and allows you to be directed to the appropriate person - whether that be a nurse, paramedic or GP. My most recent experience meant I’d seen a specialist within 24 hours of referral from the GP and then a follow up call from the GP the next day. Exceptional service and a very grateful patient.
Visited February 2023
Review titled Cranleigh Medical Practice
Replied on 06 February 2023
Hi Sian, Thank you so much for your kind words. We are so glad to hear you have found our online access a positive experience. We are constantly listening to patient feedback and we are delighted the changes we have made have reflected that. I will pass your feedback on to our team. Kind regards, Cranleigh Medical Practice
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Review titled Amazing care for
Rated 5 stars out of 5
by Katie Moran - Posted on 17 January 2023
My 11 month son has recently been very poorly with a fever, lack of appetite and severe rash. The care we received from the medical practice was first class. I had a face to face appointment within 2 hours of my call, I then had a lengthy appointment with the GP who went into detail about my son and what could be causing his rash. He asked a second GP for a second opinion and also called a paediatrician at the hospital to check on medical treatment as the condition was rare in a child my son’s age apparently. The doctor agreed to follow up the next day with a call and face to face appointment to check in on him and then again 5 days later on the last day of his prescribed medicine. Just amazing service and I am very thankful as I felt like my son was in excellent care!
Visited January 2023
Review titled Cranleigh Medical Practice
Replied on 06 February 2023
Hi Katie, Thank you so much for your positive feedback, I will pass this on to our team who will be grateful to hear of your positive feedback. Healthcare for you and your family is at the heart of everything we do at Cranleigh Medical Practice and we are so glad your experience reflected that. Kind regards, Cranleigh Medical Practice
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Review titled Wonderful care and supportive staff
Rated 5 stars out of 5
by Peter Hancock - Posted on 29 December 2022
We phoned the surgery on 22.12. The receptionist was incredibly kind and I was given an appointment and saw a doctor the same morning. The care and subsequent follow up that I received was exceptional. I am very grateful as I know how busy the surgery is at this time of year.
Visited December 2022
Review titled Cranleigh Medical Practice
Replied on 03 January 2023
Dear Mr Hancock, Thank you for your feedback, I have passed this on to our team and we are grateful for your kind words. The service is seeing an unprecedented demand through the winter months but our patients' care and safety remains our upmost priority. Kind regards, Cranleigh Medical Practice