Creffield Medical Group
Creffield Medical Centre, 15 Cavalry Road, Colchester, Essex, CO2 7GHContact details and opening times
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Reviews
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Review titled Getting an appointment
by Anonymous - Posted on 24 October 2024
Have been unsuccessful in getting appointments over the phone so thought I would try to get one through the nhs app which I have linked to my surgery. The only appointments available in the next 16 weeks are for blood tests, vaccinations for covid or flu, or if I want a smear test. Why can I not book an appointment to see a GP. I truly give up.
Visited October 2024
Review titled Creffield Medical Group
Replied on 04 November 2024
Dear Patient Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or contacting the surgery via our website to discuss the issues you encountered getting an appointment over the phone. There are pre-bookable and same day appointments which should have been offered to you over the phone. GP appointments are not available online as they are triaged by our care navigators to ensure that patients who need a GP appointment are seen and patients who can have an appointment with other clinicians (including clinical pharmacist, physiotherapist, paramedic, advanced nurse practitioner) are booked correctly. There may be a time in the future when we can reinstate the booking of GP appointments online but not at this current time. However, we do have digital options by using our website to ‘ask the GP a question,’ this may be helpful for you. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre. https://www.creffieldmedicalcentre.nhs.uk/ - Administration office, Feedback and Complaints.
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Review titled Excellent service
Rated 5 stars out of 5
by Helen - Posted on 11 September 2024
I rang the practice today, with a number of questions relating to recent test results - the male member of staff who answered my call was friendly, professional, and very helpful. He clearly communicted how he could help and where he would need to pass things on to others. I've never experienced such a nice human on the end of the line when calling a doctors surgery! This member of staff is an absolute gem.
Visited September 2024
Review titled Creffield Medical Group
Replied on 03 October 2024
Dear Helen Thank you for your feedback. I am so pleased that the Care Navigator was able to help you on the phone with your questions relating to your recent test results. Your kind words have been passed on to him and he thanks you for your feedback. I agree he is an absolute gem and great member of the Creffield Medical Group team. I would like to thank you once again for taking the time to leave your positive feedback. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Suberb treatment
Rated 5 stars out of 5
by Lloyd Pettican - Posted on 27 June 2024
I would like to thank the two nurses that treated my injuries after a nasty experience with a paving slab. the two nurses were kind, gentle and very adept at their treatment for me. They both are a credit to themselves and the centre. We are all very keen to criticise bad practice so I thought I would take the time to congratulate them on their excellent service. Thanks again
Visited June 2024
Review titled Creffield Medical Group
Replied on 15 July 2024
Dear Lloyd Pettican Thank you for your feedback. I am so pleased that the nurses were able to help you after your injury. As you mention they are both a credit to themselves and the surgery and I am glad to have them as part of our team at Creffield Medical Group. Your kind words have been passed on to the staff concerned and they thank you for your feedback. It is always good to receive positive reviews, we all work extremely hard to offer the best service we can to all of our patients and glad you have recognised this. I would like to thank you once again for taking the time to leave your feedback. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Wonderful diabetes nurse!
Rated 5 stars out of 5
by Barbara Birkett - Posted on 09 May 2024
I have been diagnosed with Type 2 diabetes for two years now and have received excellent check-ups, advice, information and ongoing support from my diabetes nurse at the practice. Her friendliness, professionalism, knowledge and listening skills are superb and , thanks to her, I’m managing my diabetes well. She is such an asset to the surgery.
Visited May 2024
Review titled Creffield Medical Group
Replied on 10 May 2024
Dear Barbara Thank you for your kind words. It is very nice to hear appreciation for our diabetes nurse and how pleased you are with the care you have received from her over the past two years. I have passed your thanks on to her and totally agree that she is an asset to the surgery. Once again thank you for taking the time to send your positive feedback, this is very welcome by the staff at Creffield Medical Centre who all work extremely hard. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled is this the end
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
Having gone through the booking system everyday for a week or so - without getting an appointment, I was getting anxious. Imagine then, getting through sfter the usual 75 minute wait, to be told that there were no Doctors at the Surgery for the day. I imagine this is the Practice's final solution: No Doctor, no appointments, - therefore no sickness. Easier to run a terrible system and drive patients away.
Visited February 2024
Review titled Creffield Medical Group
Replied on 29 February 2024
Dear Patient Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or contacting the surgery via our website to discuss the issues you have had getting an appointment. There are several problems you have mentioned and these can all be investigated if I have your contact details. There have not been any days when we have not had a doctor or appointments, I cannot understand why you would have been given this information. I need to know to address the matter with the team, as all calls are recorded, I will listen to the conversations. I apologise for you getting anxious but without any details the problems cannot be investigated. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre. https://www.creffieldmedicalcentre.nhs.uk/ - Administration office, Feedback and Complaints.
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Review titled Friendly Team
Rated 5 stars out of 5
by Christine Wood - Posted on 04 January 2024
All staff, admin team, doctors and nurses are approachable, happy to answer questions and never rush you. Appointments are easy to make although wait times to get through to make one can be lengthy ... especially when listening to the hold music!
Visited December 2023
Review titled Creffield Medical Group
Replied on 05 January 2024
Dear Christine Thank you for your kind words. It is very nice to hear positive feedback from our patients. All staff at the surgery work extremely hard and will be very pleased how happy you are with them. Sorry for the length of time you have to wait listening to the hold music, we are doing our best to answer all calls as quickly as possible. Thank you once again for taking the time to send your review. I will pass your message to all staff. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled No appointments at Creffield
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
I rang the surgery regarding urgent symptoms. (the receptionist agreed they were urgent). I rang several times to receive the message “we are experiencing a very high level of calls, please call back later”. I finally got through at about 0830 and received the automated message “you are number 50 in the call queue”. After a 40 minute wait the receptionist informed me that there were no appointments left.
Visited December 2023
Review titled Creffield Medical Group
Replied on 08 December 2023
Dear Patient Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or contacting the surgery via our website to discuss the issues you encountered getting an appointment. The calling system accepts fifty callers in the queue and this is adequate on most days. There are usually ten reception staff answering the calls so the queue goes down very quickly. The receptionist should ask you what the problem is and if there are no appointments left for the day, and the matter is urgent they can ask our Duty Team to call you back. If this did not happen, I would like to understand why, as all calls are recorded, I can listen to the conversation. I apologise if you have not been seen for an urgent matter. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre. https://www.creffieldmedicalcentre.nhs.uk/ - Administration office, Feedback and Complaints.
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Review titled Worst booking system to go through
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
This practice makes it incredibly difficult, if not impossible, for patients to book appointments. This is because they primarily do same day appointments only, with the ones in advance rare and not often offered. Following a one year assessment of my baby, the health visitor advised us to book an appointment with the GP to check her hip alignment. After the first call when I was on the phone for 23 min, I was told the last appointment of the day had been given and to try again the following day. I asked if I could have one later in the week as it wasn't an urgent, same day type of appointment. I was told I could be given an appointment in four weeks' time which seemed a bit too far ahead, considering I don't know if my baby might require an intervention sooner rather than later. So I called back the next day, at 8am as I was advised, and the line for bookings continuously said 'we are experiencing a very high level of calls, please call back later', making it impossible for me to get through to someone and thus, to book an appointment... Again! The services this practice offers are not built with the needs of patients in mind and I wod strongly advise any new patients to consider registering elsewhere if they ever want to access medical services.
Visited October 2023
Review titled Creffield Medical Group
Replied on 30 October 2023
Dear Patient Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or contacting the surgery via our website to discuss the issues you encountered getting an appointment for your baby. I’m sorry you have had problems getting an appointment and would like to try and help you if you have not been offered an appointment within an acceptable time frame. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre. https://www.creffieldmedicalcentre.nhs.uk/ - Administration office, Feedback and Complaints.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
On several occasions it has taken around a month for referrals to be sent. However this occasion I was completely referred to the wrong clinic instead of a 2ww referral for suspected breast cancer. After chasing this myself and being told it had been sent I was then called 4 further days later (after a month had gone by) and told it hadn’t been sent at all yet. Reception said not to worry it just means you’ll be seen sooner and made excuses. This isn’t good enough and is very poor practice! This is someone’s life. How can it take a month + for a simple referral to be sent, let alone an urgent 2ww. Reception are also rude and unhelpful. They can’t help with the simplest of tasks and speak to you like you’re a child.
Visited August 2023
Review titled Creffield Medical Group
Replied on 26 August 2023
Dear Patient Thank you for your feedback and the chance it gives the practice to improve its service. I will contact you directly regarding your complaint. Yours sincerely, Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled How many appointments to get medication?
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
No wonder there are not enough appointments when you have a telephone and face to face appointment and numerous messages are sent and a prescription is still not actioned. Given appointments with staff who can not prescribe and phone appointments where the paramedic starts with I don’t know why they have got me to phone you as I can’t deal with your request. Seems like this surgery are trying to save money and not offer medication, or the correct member of staff to help. Avoid this surgery if you need medical help.
Visited April 2023
Review titled Creffield Medical Group
Replied on 10 April 2023
Dear Patient, Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or contacting the surgery via our website to discuss the issues you encountered to get your medication. I’m sorry you have had problems and I can assure you that this should not take numerous appointments. I am concerned what has gone wrong and why. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre. https://www.creffieldmedicalcentre.nhs.uk/ - Administration office, Feedback and Complaints.