Crewkerne Health Centre, Crewkerne
Middle Path, Crewkerne, Somerset, TA18 8BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Still waiting for a hospital referral from drs
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2024
Mum had an eye test in April, was told needed to get referred to hospital about a problem. The opticians emailed referral to Dr's at Crewkerne. Opticians got confirmation email saying they received it. Mum still waiting, so in August, I contact opticians, told to contact surgery, get told they not received the referral email. Opticians send another one, they get another email confirming they received it. I chase it up by contacting the practice again, they got it. Opticians send me the referral email to send to practice, again they get confirmation from the surgery, but when I go up to enquire again, they say no, they not received it. I contact Yeovil hospital they not got referral either, go up again, resend my email again whilst talking to receptionist who confirms I had sent it to correct email address, but cannot look to see if it's got there at that moment in time as she isn't going to be looking at emails that day! Apparently chasing it up again, they still confirm they received the referral, but not doing anything about it, if they are confirming it's been sent, they should be sending it to Dr to be referred. Mum's still waiting unable to see because she needs to go hospital but can't because Dr's surgery can't seem to find the 4 emails we have all sent. Good job mum doesn't have cancer! Opticians say they get this problem with crewkerne practice all the time! Opticians send another, they also send me
Visited August 2024
Review titled Crewkerne Health Centre, Crewkerne
Replied on 14 August 2024
Dear Patient, We sincerely apologise for the inconvenience your mother has experienced. The delay in processing your referral was due to a temporary staffing shortage at the Documents Management Hub, which has caused delays in handling all incoming requests. Currently, they are prioritising urgent cases. We have escalated this issue to their management team to help prevent similar delays in the future. In the meantime, we have initiated the referral process. Thank you for your understanding and patience. Sincerely, Crewkerne Health Centre
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Review titled Incorrect information
Rated 4 stars out of 5
by Anonymous - Posted on 29 August 2024
After a consultation about back pain, I was sent a message with a link to a pdf leaflet for self-referral to physiotherapy. The leaflet contained an appointment telephone number which was two years out if date.
Visited August 2024
Review titled Crewkerne Health Centre, Crewkerne
Replied on 04 October 2024
Dear patient, Many thanks for bringing this to our attention and we apologise for the inconvenience it may have caused. Following this we have contacted the physiotherapy team to ensure we have the most recent changes to their referral process. We have now created a new standardised practice text message with the correct information to prevent this situation arising in future. Kind regards, Crewkerne Health Centre
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Review titled Anima Experience - Poor....
Rated 3 stars out of 5
by malcolm osman - Posted on 11 July 2024
Today I used Anima for the first time and so far not impressed. Despite suffering from very painful what I believe to be gastro-enteritis no one has contacted me regarding any sort of relief or treatment. I'm not sure whether I should continue to suffer or re-submit my condition again and hope for better luck...
Visited July 2024
Review titled Crewkerne Health Centre, Crewkerne
Replied on 12 July 2024
Thank you for your feedback. I am sorry to hear about your experience with Crewkerne Health Centre and Anima. I have checked our system and we did try to contact you 3 times yesterday. Our Reception team will be trying again today. Please note that calls from the Surgery can offer appear as "unknown number". Crewkerne Health Centre
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Review titled Dreadful place
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
Phoned for an appointment and was told somebody would phone me back either the same day or the next. 18:30 got a call from the doctor concerned that I had not turned up for the appointment, I said no-one had telephoned me back. He was very helpful over the phone and said about an appointment the next day. Near to lunch time I went in to ask about yesterday. Was told nobody would have called me as they were all in a training meeting. The woman suggested I write in and complain if I wasn't happy. I then asked about the appointment made that day. One had not been made. No help or suggestion as to how to get one, just the same suggestion to put in a complaint. Dreadful uncaring service from front staff.
Visited June 2024
Crewkerne Health Centre, Crewkerne has not yet replied.
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2024
Receptionist rude and upset everyone in the queue at 5pm weds 29th. You can tell she didn’t want to be there. One patient shouted saying she was being accused of being in the wrong and the other was told off for walking in with elderly relative. Not helpful.
Visited May 2024
Review titled Crewkerne Health Centre, Crewkerne
Replied on 12 July 2024
Dear Patient, Thank you for your feedback. Please accept our sincere apologies for your experience at Crewkerne Health Centre. Our reception lead has investigated the matter and has addressed the issue with the staff member involved. Actions have been taken to ensure that all our front desk staff treat patients with the utmost respect and professionalism. Thank you for bringing this to our attention. Best regards, Crewkerne Health Centre.
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Review titled Appointment system broken
Rated 1 star out of 5
by Frustrated - Posted on 02 May 2024
Trying for three days to get an appointment, always more than thirty in the phone queue, tried ring back but got no ring back.
Visited May 2024
Review titled Crewkerne Health Centre, Crewkerne
Replied on 12 July 2024
Thank you for your feedback. I completely understand your concerns. Following the launch of our new online patient platform, Anima, we initially experienced a significant increase in call volume, handling over 1,000 calls a day. This surge directly impacted our telephone waiting times. However, call volume has since reduced as more of our patients are now using Anima. If you haven't registered yet, please visit our website to sign up. Anima allows you to submit medical and administrative requests Monday to Friday from 6 am. All requests are reviewed and triaged daily by our Duty Doctor, and suitable appointments are offered based on the care plan developed. Thank you for your understanding and patience. Best regards, Crewkerne Health Centre.
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Review titled Crewkerne Health Centre review
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
a very poor response from my surgery this morning. A dr wrote to me requesting that I arrange for a consultation regarding my recent blood tests which showed a significantly high hba1c . I phoned for appointment and was promised a return call. A text came 5x hours later, message read ....Dr (anonymous') says only routine appointment necessary and no 'routine' appointments are currently available until new system put in place at end of April. !? There was no Drs name nor was there a senders name ? ...completely anonymous text so that it would be impossible to query or follow up... disgraceful ! I have type 2 Diabetes, Secondary Hypothyroidism . large Pituitary tumour, Hypertension, 'significant risk' of a Cardio Vascular event and lots of other chronic conditions . I've paid into the NHS through Paye for 50+ years and this is how you get treated when you are in your 70's and most in need of that Nhs health support. !? ps apparently no capital letters permitted ??
Visited April 2024
Crewkerne Health Centre, Crewkerne has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anon - Posted on 29 April 2024
Rude staff wait weeks to get anything done. Can wait up to 7 hours to get through on the phone online system doesn’t work either urgent stuff takes weeks to deal with
Visited April 2024
Crewkerne Health Centre, Crewkerne has not yet replied.
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Review titled Anima
Rated 3 stars out of 5
by Rita Bennett - Posted on 29 April 2024
Seen by physio on 22nd excellant he told me to see dr for stronger meds to help me sleep for the recovery of my damaged knee as the paracetamol and ibuprofen are not strong enough. requesed a call back on phone on 22nd no call back , requested a call back again on 23rd said they would put in a request that day.Monday29th still no action / perscription plus no help or advice what to do next. Looked online Anima servicessays still waiting to be actioned and I am still not sleeping and in pain. Tried phoning other lines all busy need to call back. This is not a complaint of any individual but the system of online requests.
Visited April 2024
Crewkerne Health Centre, Crewkerne has not yet replied.
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Review titled Very understanding
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
I was beginning to experience troubling side effects with my medications and phoned the surgery. The receptionist understood the urgency and got a doctor to call me within a few hours who was also very understanding and communicative. A new treatment plan was arranged between us and I felt so much better, especially as I had felt listened to by both the receptionist and the doctor.
Visited August 2023
Crewkerne Health Centre, Crewkerne has not yet replied.