Crouch Oak Family Practice
45 Station Road, Addlestone, Surrey, KT15 2BHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Care at the front desk
Rated 5 stars out of 5
by James - Posted on 22 August 2024
Was served this am. I had a particularly worrisome swelling in my lower abdomen and have liver disease. I explained myself clearly and the receptionist name begins with K, rather than suggest I call for an appointment, recognised the potentially urgency of the medical issue and spoke to her colleagues in a side room. I was then sent a triage form and await response from that (which has now come and I have an appointment in half an hour. Basically the receptionist was really friendly and calming, and approached everything in a professional way. People complain but the jobs of the receptionists at doctor practices is very hard work - and they deserve every credit.
Visited August 2024
Crouch Oak Family Practice has not yet replied.
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Review titled Proxy Online Access
Rated 4 stars out of 5
by Guy - Posted on 03 August 2024
Staff were persistent in helping me obtain online access for my mother. Within the NHS App there is a function to switch profiles between linked accounts. However, this only works if both accounts are at the same GP practice. As I am registered at a different practice from my mother, this didn’t work for me. Disappointed by this 😔. Staff investigated and found that it is possible via the Patient Access app. The link has been established and is working well. I’m pleased that the team persevered to sort this out rather than fobbing me off with, “sorry, can’t be done”.
Visited July 2024
Crouch Oak Family Practice has not yet replied.
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Review titled Quick, efficient and professional experience
Rated 4 stars out of 5
by Abdullah Robertson - Posted on 17 June 2024
On Friday 14 June I put in a request to speak with a Dr regarding my knee issue. Surprisingly I was called within a few hours and asked to come in to see a Dr the same day. I met with Dr he quickly assessed me and referred me for an MRI scan. The experience was seamless and the Dr was very knowledgeable and efficient. I really appreciated this experience and I’m very grateful.
Visited June 2024
Review titled Crouch Oak Family Practice
Replied on 19 June 2024
Dear Mr Robertson Thank you for taking the time to write such a positive review about your recent experience with us. We are delighted to hear that you were promptly attended to and that the process was seamless for you. Your kind words about the efficiency and knowledge of our doctor are much appreciated. We strive to provide the best care possible, and feedback like yours encourages us to maintain our high standards. You comments will be shared with the Team. Thank you once again for taking the time to write this review and for sharing your experience. Best wishes, Susan Goundry - Practice Manager
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Review titled Very helpful and caring reception staff
Rated 4 stars out of 5
by Joan Harman - Posted on 03 May 2024
I popped into the surgery today regarding my elderly mum who had symptoms of an infection. It was midday and appts were already booked for the day, the two reception staff I spoke to went to a lot of trouble to make some arrangements so that mum could be seen. It was much appreciated.
Visited May 2024
Review titled Crouch Oak Family Practice
Replied on 07 May 2024
Dear Ms Harman Thank you for taking the time to share your experience with us. We are pleased that our reception staff could assist you in making arrangements for your mum to be seen, despite the appointments already being booked for the day. Ensuring the well-being of our patients, especially in urgent situations, is always a top priority for us. We do hope that your mum is feeling better. I will pass on your appreciated to the Team. Best wishes, Susan Goundry - Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
I've had a really good experience with this practice. The staff have been friendly and helpful. I really like the online form system, unfortunately it's been down recently but I was very happy to find that the practice will phone you back at your place in the queue so that you don't have to stay on hold. This really took the stress out of trying to get through and there is a live web link (sent via text) to see what place in the call queue you are at. The GP I saw gave me treatment on the same day and he was so kind and professional and filled me with confidence. Big thank you to the whole team.
Visited May 2024
Review titled Crouch Oak Family Practice
Replied on 07 May 2024
Dear Patient Thank you for sharing your positive experience with us. We are delighted to hear that you found our staff friendly and helpful. Apologies for any inconvenience caused by the temporary issue with our online form system, but we are glad to know that our callback service helped alleviate the stress of waiting on hold. Providing efficient and convenient service is important to us. We are happy to hear that the GP you saw provided treatment promptly and that you felt both kindness and professionalism during your visit. Building trust and confidence with our patients is a top priority, and we're grateful for your kind words. I will pass on your comments and thanks to the whole Team. Best wishes, Susan Goundry - Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Florin Solomonean - Posted on 23 May 2024
I'm very impressed with the care offered by the practice, in specialy for the farmasist (L) which has been repeatedly calling to make sure that I'm understand the medication and has clarified all my questions. I can tell she is not there to do her job only but she shows interest in the patients. Top job. Thank you very much!
Visited May 2024
Review titled Crouch Oak Family Practice
Replied on 30 May 2024
Dear Florin Thank you so much for your kind word. We're delighted to hear that you've had such a positive experience with our Practice and especially with our pharmacist. We strive to provide the best care possible and it's wonderful to know that our pharmacist's dedication and attentiveness have made a difference for you. We'll make sure to pass along your compliments. Best wishes. Susan Goundry - Practice Manager
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Review titled Great service!
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2024
Great support from first contact with the reception team to the actual doctor's appointment - the GP was supportive, understanding and listened to my concerns! Thank you!
Visited April 2024
Review titled Crouch Oak Family Practice
Replied on 02 April 2024
Dear Patient Thank you for your kind words and taking the time to write a review. It's encouraging for the whole Team to receive positive feedback. I will pass on your comments. Best wishes, Susan Goundry - Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Mark - Posted on 18 April 2024
Visit on 17th April. No issues with asking to see a GP and seen same day. Polite reception staff and GP dealt with issue abs gave advice.
Visited April 2024
Review titled Crouch Oak Family Practice
Replied on 07 May 2024
Dear Mark Thank you for taking the time to write a review. It is good to hear about your positive experience during your visit, and we are thrilled that you found our reception staff polite and that you were able to see a GP promptly. Providing efficient service and quality care is our top priority, and we are glad that we could address your concerns and offer helpful advice. Best wishes, Susan Goundry - Practice Manager
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Review titled Friendly Practice
Rated 5 stars out of 5
by colin skilton - Posted on 29 March 2024
Staff are always polite and helpful,although under pressure. Doctor rang at 8am to speak and arranged for appointment the same day and did not rush me with her time which was much appreciated.
Visited March 2024
Review titled Crouch Oak Family Practice
Replied on 02 April 2024
Dear Mr Skilton Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our staff to be polite and helpful, despite any pressure they may have been under. Providing compassionate care is at the heart of what we do, and we're glad that you felt supported during your interaction with our doctor. It's important to us that our patients feel heard and cared for, and we're delighted that you felt the doctor took the time to address your concerns without rushing. I will share your comments with the Team. Best wishes, Susan Goundry - Practice Manager
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Review titled First Class Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
Had a stress free experience in obtaining a GP appointment. I called the surgery at 8am. Doctor returned my call within a couple of hours offering me an afternoon appointment. The Doctor was so kind and helpful even thought Doctors and staff are under such pressure at the moment.
Visited March 2024
Review titled Crouch Oak Family Practice
Replied on 27 March 2024
Dear Patient Thank you so much for taking the time to share your positive experience with us. We are so pleased to hear that you had such a pleasant visit to our practice. Providing excellent care and service to our patients is our top priority, and it's incredibly rewarding to know that we were able to meet your expectations. I have passed on your comments to the Team. Best wishes, Susan Goundry - Practice Manager