Crouch Oak Family Practice
45 Station Road, Addlestone, Surrey, KT15 2BHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP surgery
Rated 5 stars out of 5
by Maïté Engels - Posted on 05 March 2025
The staff on the phone is kind and patient and ensures your message gets to the right person. My GP wasn’t available so another GP replied and ensured that my GP could call me at a later date. During that call, I was able to update my GP about my progress and ask a question about my medication which was immediately followed up with. Can’t ask for more. Thank you.
Visited March 2025
Crouch Oak Family Practice has not yet replied.
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Review titled GP professionalism
Rated 4 stars out of 5
by Anonymous - Posted on 06 February 2025
I want to commend the young GP (review does not permit names ) for her high degree of professionalism on three counts. First, she was quick to offer an apology for the short delay I had whilst waiting to see her. Although this was unnecessary, it showed great courtesy and empathy. Second, her diagnosis was quick, but thoroughly, and she was able to accurately identify and explain the problem. Thirdly, she felt that it would be helpful for me to see a more senior practitioner as the problem might need urgent treatment. He immediately joined the consultation, confirmed the accuracy of her diagnosis, and expanded on the causes and recommended treatment which I received at the surgery within two weeks. I appreciate the courteous attitude, knowledge and care of both GPs. Thank you.
Visited February 2025
Crouch Oak Family Practice has not yet replied.
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Review titled Worthwhile medication review.
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2025
I had an ad hoc medication review phone call with the in-house pharmacist recently. It was very useful having her take the time to discuss not only my medications but also those little problems that I can't always get addressed at booked appointments as they don’t pertain to the issue in hand. Due to the small availability of appointments daily I don’t necessarily feel they would be worthy of a separate appointment either given how busy the surgery is. Long gone are the days when you could see a GP and discuss more than one problem, so the in-house pharmacist was able to help on this occasion. She also followed up an outstanding referral and sent me useful literature connected to my health conditions. I viewed her as a valuable member of the surgery.
Visited January 2025
Crouch Oak Family Practice has not yet replied.
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Review titled Very positive experience
Rated 4 stars out of 5
by Lenka - Posted on 15 October 2024
We had a very positive experience when me and my daughter visited the practice. We were greeted by a very friendly and professional receptionist who reassured my daughter and gave her a lovely sticker. My daughter was reviewed by GP who was simply outstanding and put my daughter at ease. He's a huge credit to his profession.
Visited October 2024
Crouch Oak Family Practice has not yet replied.
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Yvonne - Posted on 16 October 2024
excellent doctors and helpful staff called first thing had a restless night was worried about my results of my two scans was disappointed when I was told my result’s hadn’t come in after being told by the hospital they were sending it ca was excellent she said she would look for it and will call the hospital after going through ca got the results from the hospital she called me later to let me know doctor has it and will be in touch she was great she went out of her way she could have left it and said results had not come in. ca thank you and grateful for your help and kindness
Visited October 2024
Crouch Oak Family Practice has not yet replied.
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Review titled Care at the front desk
Rated 5 stars out of 5
by James - Posted on 22 August 2024
Was served this am. I had a particularly worrisome swelling in my lower abdomen and have liver disease. I explained myself clearly and the receptionist name begins with K, rather than suggest I call for an appointment, recognised the potentially urgency of the medical issue and spoke to her colleagues in a side room. I was then sent a triage form and await response from that (which has now come and I have an appointment in half an hour. Basically the receptionist was really friendly and calming, and approached everything in a professional way. People complain but the jobs of the receptionists at doctor practices is very hard work - and they deserve every credit.
Visited August 2024
Crouch Oak Family Practice has not yet replied.
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Review titled Proxy Online Access
Rated 4 stars out of 5
by Guy - Posted on 03 August 2024
Staff were persistent in helping me obtain online access for my mother. Within the NHS App there is a function to switch profiles between linked accounts. However, this only works if both accounts are at the same GP practice. As I am registered at a different practice from my mother, this didn’t work for me. Disappointed by this 😔. Staff investigated and found that it is possible via the Patient Access app. The link has been established and is working well. I’m pleased that the team persevered to sort this out rather than fobbing me off with, “sorry, can’t be done”.
Visited July 2024
Crouch Oak Family Practice has not yet replied.
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Review titled Quick, efficient and professional experience
Rated 4 stars out of 5
by Abdullah Robertson - Posted on 17 June 2024
On Friday 14 June I put in a request to speak with a Dr regarding my knee issue. Surprisingly I was called within a few hours and asked to come in to see a Dr the same day. I met with Dr he quickly assessed me and referred me for an MRI scan. The experience was seamless and the Dr was very knowledgeable and efficient. I really appreciated this experience and I’m very grateful.
Visited June 2024
Review titled Crouch Oak Family Practice
Replied on 19 June 2024
Dear Mr Robertson Thank you for taking the time to write such a positive review about your recent experience with us. We are delighted to hear that you were promptly attended to and that the process was seamless for you. Your kind words about the efficiency and knowledge of our doctor are much appreciated. We strive to provide the best care possible, and feedback like yours encourages us to maintain our high standards. You comments will be shared with the Team. Thank you once again for taking the time to write this review and for sharing your experience. Best wishes, Susan Goundry - Practice Manager
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Review titled Very helpful and caring reception staff
Rated 4 stars out of 5
by Joan Harman - Posted on 03 May 2024
I popped into the surgery today regarding my elderly mum who had symptoms of an infection. It was midday and appts were already booked for the day, the two reception staff I spoke to went to a lot of trouble to make some arrangements so that mum could be seen. It was much appreciated.
Visited May 2024
Review titled Crouch Oak Family Practice
Replied on 07 May 2024
Dear Ms Harman Thank you for taking the time to share your experience with us. We are pleased that our reception staff could assist you in making arrangements for your mum to be seen, despite the appointments already being booked for the day. Ensuring the well-being of our patients, especially in urgent situations, is always a top priority for us. We do hope that your mum is feeling better. I will pass on your appreciated to the Team. Best wishes, Susan Goundry - Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
I've had a really good experience with this practice. The staff have been friendly and helpful. I really like the online form system, unfortunately it's been down recently but I was very happy to find that the practice will phone you back at your place in the queue so that you don't have to stay on hold. This really took the stress out of trying to get through and there is a live web link (sent via text) to see what place in the call queue you are at. The GP I saw gave me treatment on the same day and he was so kind and professional and filled me with confidence. Big thank you to the whole team.
Visited May 2024
Review titled Crouch Oak Family Practice
Replied on 07 May 2024
Dear Patient Thank you for sharing your positive experience with us. We are delighted to hear that you found our staff friendly and helpful. Apologies for any inconvenience caused by the temporary issue with our online form system, but we are glad to know that our callback service helped alleviate the stress of waiting on hold. Providing efficient and convenient service is important to us. We are happy to hear that the GP you saw provided treatment promptly and that you felt both kindness and professionalism during your visit. Building trust and confidence with our patients is a top priority, and we're grateful for your kind words. I will pass on your comments and thanks to the whole Team. Best wishes, Susan Goundry - Practice Manager