Crown Street Surgery
2 Lombard Court, Crown Street, Acton, London, Greater London, W3 8SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
My GP always ensure that she covers as much as she possibly can and she always include me in my care and decision making. She always check if I understand and if I am okay with what she’s planning and her advice on my health. We always agree on things and she always say , “don’t worry we’re getting there”. My appointment is never rushed and she knows me as her patient. It is easy to talk to her. She’s fantastic.
Visited October 2024
Review titled Crown Street Surgery
Replied on 24 October 2024
Thankyou so much for taking the time to write your review. It is encouraging to hear your experience with our doctors and I will pass this on to our clinical team.
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Review titled Crown St surgery
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2024
There’s been some changes in recent times at Crown St surgery where I’ve been registered for some time including improvements to the booking system. On my first time of navigating this I encountered a kind receptionist who helped me understand what I’d inadvertently booked. Subsequently I had a phone review with a kind doctor who listened and spoke with kindness. Much appreciated.
Visited October 2024
Review titled Crown Street Surgery
Replied on 24 October 2024
The practice and staff have worked hard to make changes to help improve the patients journey and support them through these changes. Thankyou for your feedback- this will inspire the staff to continue with their hard work
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Review titled Great Doctors
Rated 5 stars out of 5
by Shama Elayar - Posted on 09 October 2024
I want to thank Dr for being such a sweet doctor, she made great conversation and was just so lovely to have the appointment with overall. Thankyou Dr!
Visited October 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou for taking the time to complete this review. It will be highlighted to the team, who work hard to support our patients.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2024
I saw one of the female doctors for a small personal procedure and she was amazing - so friendly, professional and put me at ease immediately - with GPs under such pressure she went out of her way to give me great service.
Visited October 2024
Review titled Crown Street Surgery
Replied on 24 October 2024
Thankyou so much for lovely review - the team works hard for their patients and we are happy that you felt you had a good experience using our practice.
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Review titled Thank you to the recptionist
Rated 4 stars out of 5
by Anonymous - Posted on 15 September 2024
I want to thank the receptionist who registers new patients to the practice and was on duty 9/9/24. At the end of a very busy day she went out of her way to make sure my daughter had her medications and a travel letter for her flight. There were problems with the NHS app and this lady graciously picked up the problems and solved them. Thank you
Visited September 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou for your review. This has ben highlight with the staff who you dealt with. We are here to help and it is lovely to be able to feedback your view
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2024
I tried to book an appointment online for mother, but could not do it so I called the surgery. When I finally got through they put the phone down on me 3 times after trying to get through for over half an hour. I am not impressed with this surgery will be looking for a new surgery for my elderly disable mother.
Visited September 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Many thanks for taking the time to write your review. I am so sorry to hear you have had trouble using the appointment system. We understand it may not suit all out patients and have put procedures in place to help this. It would be helpful if you could contact the practice with your mothers details and speak to one of the managers so we can use your feedback to enhance our service.
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Review titled Appointment review
Rated 4 stars out of 5
by David groves - Posted on 26 July 2024
Really helpful and sympathetic doctor Would have preferred face to face appointment but understand advantages of phone appointment. On line booking took longer than the appointment . Understand need to identify the patient but most of info requested is on g do lie at the GP Why do you have to enter email three times to make s as n appointment
Visited July 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou for taking the time to send your feedback. We review our systems regularly and will take your feedback forward to make changes where possible to make this a smoother process for you going forward.
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Review titled Extremely thorough Doctor.
Rated 4 stars out of 5
by PAULA OMRAN - Posted on 07 June 2024
I would like to say thanks to the Doctor I saw for his being very thorough today as I was given a phone consultation for this morning but after explaining my symptoms he immediately said come to the surgery now. Fortunately my/his concerns were answered at this appointment and I was also able to discuss another matter that has been worrying me, of which he addressed in a very competent, professional manner. I would also like to add that the reception staff have always been very helpful whenever I have to phone.
Visited June 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
I would like to thankyou for taking the time to send your review. It is lovely to hear your positive comments and be able to send this feedback to staff who have worked hard to help support our patients.
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Review titled Exceptional Service and Expertise of Crown Street Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
I had the pleasure of visiting Dr ks at Crown Street Surgery today and I cannot praise their services and expertise enough. For the last 10 years they provide an excellent service for my family and myself, especially Dr ks, who always greets with warmth and professionalism like majority of staff in the clinic, she needs to give training to other practices as I never had such a positive experience even in top private clinics. Dr ks not only demonstrated deep knowledge and expertise in her field but also took time to listen attentively to my concerns. Her genuine care and empathy were evident throughout the consultation, making me feel valued and understood as a patient. Moreover the service in the pharmacy next door to Crown street surgery is outstanding my medication was not in the pharmacy and the gentleman working there run to another pharmacy to get it within min of finding that the medication is not available. This is an outstanding service which goes beyond any expectations. The clinic itself is well maintained creating a comfortable and welcoming environment. Staff is also welcoming and efficient further enhancing the overall experience. In summary, my experience with Crown Street Surgery surpassed all expectations and I would recommend them to anyone in need of exceptional medical care. Their professionalism, expertise and genuine commitment to patient well being make them a true asset to the healthcare community. Thank you dr ks for your outstanding service and dedication.
Visited May 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou for taking the time to document your experience with the practice and Dr KS. Your positive feedback has been passed on to the Dr and team. We always strive to improve but It is lovely to get reviews showing where we do well.
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Review titled Positive feedback
Rated 5 stars out of 5
by Maria - Posted on 08 May 2024
Positive Feedback I would just like to record my thanks for the incredible service my toddler and I receive from Crown Street Surgery practice. They are all truly marvellous, especially the doctors we have encountered. Sadly, with some of my underlying health conditions I have and the health journey my little one has been through, we have probably experienced every area of service within Crown Street from the district nursing team, doctors, surgery nurses and as important the exceptional reception team. I could easily feel quite embarrassed attending the surgery so much due to my system and related illnesses, but I am never made feel like a burden to the team. At all levels they are kind, supportive, understanding, extremely professional but also have a laugh and a joke which I find puts my child and I at ease. Lastly, I have multiple long-term conditions which is extremely traumatic especially the way my health deteriorated but again the warmth and compassion from the Crown Street Surgery team has been so important to me. When people are complaining about the NHS, I only have praise for this team. Regards Maria
Visited May 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou Maria for your positive feedback. We are encouraged to know that you and your family feel supported. Your feedback has been passed on to the team who work hard to help our patients.