Crown Street Surgery
2 Lombard Court, Crown Street, Acton, London, Greater London, W3 8SAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Crown Street Surgery.
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by SOPHIE WALKER - Posted on 07 January 2025
I emailed the surgery at 8 am for a non urgent issue and got a callback from the Surgey within a couple of hours. My issue was resolved that same day after she consulted with a specialist. I was very pleased to have such a prompt and thorough service.
Visited January 2025
Review titled Crown Street Surgery
Replied on 07 January 2025
Many thanks for taking the time to leave a review. I am happy that you had such a smooth and satisfying experience with the practice and will pass on your comments Happy New year
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
I have been struggling with depression and anxiety, and I recently received a call from the hospital. The doctor I spoke with was incredibly kind and attentive, taking the time to listen to me and prescribe the treatment I need. I am very grateful for their support and care. Thank you!
Visited January 2025
Review titled Crown Street Surgery
Replied on 08 January 2025
Thankyou for taking the time to write the practice a review. We strive to support our patients and are delighted to here of the support you got from the team.
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Review titled Lovely compassionate and understanding doctor
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2024
The doctor was lovely, talking me through my options and all of the pros and cons. I felt listened to and reassured by her advice.
Visited November 2024
Review titled Crown Street Surgery
Replied on 25 November 2024
Thankyou for taking the time to write this review. We try hard to make sure our patients feel listened to and Supported. I feel encouraged by your review- which will be passed on to the team.
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Review titled A good and friendly service.
Rated 5 stars out of 5
by Richard O'Conor - Posted on 28 November 2024
My doctor today was well informed and very helpful, listened to me and helped me get dose journey plannned. I am grateful to have this professional help.
Visited November 2024
Review titled Crown Street Surgery
Replied on 28 November 2024
Thank you so much Richard for taking the time to write this review for the practice. This feedback will be forwarded on to the GP you seen.
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
My GP always ensure that she covers as much as she possibly can and she always include me in my care and decision making. She always check if I understand and if I am okay with what she’s planning and her advice on my health. We always agree on things and she always say , “don’t worry we’re getting there”. My appointment is never rushed and she knows me as her patient. It is easy to talk to her. She’s fantastic.
Visited October 2024
Review titled Crown Street Surgery
Replied on 24 October 2024
Thankyou so much for taking the time to write your review. It is encouraging to hear your experience with our doctors and I will pass this on to our clinical team.
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Review titled Crown St surgery
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2024
There’s been some changes in recent times at Crown St surgery where I’ve been registered for some time including improvements to the booking system. On my first time of navigating this I encountered a kind receptionist who helped me understand what I’d inadvertently booked. Subsequently I had a phone review with a kind doctor who listened and spoke with kindness. Much appreciated.
Visited October 2024
Review titled Crown Street Surgery
Replied on 24 October 2024
The practice and staff have worked hard to make changes to help improve the patients journey and support them through these changes. Thankyou for your feedback- this will inspire the staff to continue with their hard work
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Review titled Great Doctors
Rated 5 stars out of 5
by Shama Elayar - Posted on 09 October 2024
I want to thank Dr for being such a sweet doctor, she made great conversation and was just so lovely to have the appointment with overall. Thankyou Dr!
Visited October 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou for taking the time to complete this review. It will be highlighted to the team, who work hard to support our patients.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2024
I saw one of the female doctors for a small personal procedure and she was amazing - so friendly, professional and put me at ease immediately - with GPs under such pressure she went out of her way to give me great service.
Visited October 2024
Review titled Crown Street Surgery
Replied on 24 October 2024
Thankyou so much for lovely review - the team works hard for their patients and we are happy that you felt you had a good experience using our practice.
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Review titled Thank you to the recptionist
Rated 4 stars out of 5
by Anonymous - Posted on 15 September 2024
I want to thank the receptionist who registers new patients to the practice and was on duty 9/9/24. At the end of a very busy day she went out of her way to make sure my daughter had her medications and a travel letter for her flight. There were problems with the NHS app and this lady graciously picked up the problems and solved them. Thank you
Visited September 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou for your review. This has ben highlight with the staff who you dealt with. We are here to help and it is lovely to be able to feedback your view
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2024
I tried to book an appointment online for mother, but could not do it so I called the surgery. When I finally got through they put the phone down on me 3 times after trying to get through for over half an hour. I am not impressed with this surgery will be looking for a new surgery for my elderly disable mother.
Visited September 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Many thanks for taking the time to write your review. I am so sorry to hear you have had trouble using the appointment system. We understand it may not suit all out patients and have put procedures in place to help this. It would be helpful if you could contact the practice with your mothers details and speak to one of the managers so we can use your feedback to enhance our service.