Daybrook Medical Practice
Daybrook Health Centre, Salop Street, Daybrook, Nottingham, Nottinghamshire, NG5 6HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly staff
Rated 5 stars out of 5
by Kellie Reilly - Posted on 15 August 2024
My appointment with the nurse this morning was very informative and helpful. She was very friendly, reassuring and helpful, nothing was too much trouble!
Visited August 2024
Daybrook Medical Practice has not yet replied.
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Review titled Great pharmacist
Rated 3 stars out of 5
by Anita - Posted on 22 July 2024
Today I had a medicine review with the pharmacist. A lady who was very knowledgeable and very thorough.she took the time to go through all my meds and I have learnt a lot about meds that I have taken for years. I was very impressed and would welcome this service again, sorry I cannot remember your name but a huge thankyou for your time and knowledge
Visited July 2024
Review titled Daybrook Medical Practice
Replied on 09 August 2024
Thank you for your feedback I will pass your comments back to the team Deborah Rattray Practice Business Manager
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2024
It seems impossible to make a routine appointment, I haven't the time or the patience to be on hold for 40 minutes at a time to be told there aren't any appointments. Recently I tried to get an appointment for what I thought was a skin infection, told to go to walk in centre and if I rang Drs first thing in a morning I still wouldn't get an appointment as I didn't meet the urgent appointment criteria, I went to a chemist who seemed to take it seriously and gave me antibiotics for a painful infection, I'm sure if left untreated infections can become very serious. I would think a lot of people are becoming very ill as they can't get an appointment and don't want to travel into town for the walk in centre. I think the practice used to have sign up saying something like 'if your condition isn't improving then make another appointment', I tried that before Christmas for another recurring problem and gave up, please don't leave me a message asking me to get in touch as I haven't the time to be on hold for 40 minutes! When I do get to see a Dr or a nurse I'm normally happy with the service.
Visited July 2024
Review titled Daybrook Medical Practice
Replied on 09 August 2024
Thank you for you comments, I am sorry you were dissatisfied with the service you received. The practice is working to the British Medical Association guidance help GP practices make decisions that will allow them to best prioritise patient care. Practices must provide enough appointments to meet the reasonable need of their patients. This must be done in a way that is safe for patients and GPs. Inevitably, some patients with non-urgent problems will have to wait longer. Other patients with issues your practice is not equipped to deal with or are of an urgent nature when the practice is at a full capacity will have to be directed elsewhere. The practice care navigators are trained to signpost you to the appropriate provider of care and prioritise care for those most in need. Care Navigators are appropriately trained reception staff that can safely direct patients to suitable alternative services that work to protocol and are under good clinical governance. This is in addition to present triaging arrangements used by the practice. These alternative arrangements could include (but are not restricted to): Extended access appointments Walk in clinic services Clinical pharmacy consultation service – Pharmacy First Deborah Rattray Practice Business Manager
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Review titled Poor Surgery
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
After being on hold 45 was told the earliest appointment available wasn’t until Wednesday, was advised to go to emergency centre as my illness is likely to get worse! Really poor service needs improving.
Visited June 2024
Review titled Daybrook Medical Practice
Replied on 02 July 2024
Thank you for you comments, I am sorry you were dissatisfied with the service you received. The practice is working to the British Medical Association guidance help GP practices make decisions that will allow them to best prioritise patient care. Practices must provide enough appointments to meet the reasonable need of their patients. This must be done in a way that is safe for patients and GPs. Inevitably, some patients with non-urgent problems will have to wait longer. Other patients with issues your practice is not equipped to deal with or are of an urgent nature when the practice is at a full capacity will have to be directed elsewhere. The practice care navigators are trained to signpost you to the appropriate provider of care and prioritise care for those most in need. Care Navigators are appropriately trained reception staff that can safely direct patients to suitable alternative services that work to protocol and are under good clinical governance. This is in addition to present triaging arrangements used by the practice. These alternative arrangements could include (but are not restricted to): Extended access appointments Walk in clinic services Clinical pharmacy consultation service – Pharmacy First Deborah Rattray Practice Business Manager
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Review titled Super GP surgery
Rated 5 stars out of 5
by Patricia - Posted on 15 May 2024
I took my 91 year old father to have a covid booster at the weekend. The day before he had grazed his arm badly and due to blood thinners his arm bled quite a bit and the skin had torn badly. I asked if it would be possible for a nurse to have a look at the injury. The nurse arranged for a doctor to look at it and then treat and dress it. They gave him advise about how to care for it over the next week or so and then gave him his covid booster. He couldn't have received better service from the team. Thank you to you all at Daybrook Medical Practice, you're the best.
Visited May 2024
Review titled Daybrook Medical Practice
Replied on 02 July 2024
Thank you for your feedback I will pass your comments back to the team Deborah Rattray Practice Business Manager
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Review titled Failing to serve their patients
Rated 1 star out of 5
by Disgusted - Posted on 01 May 2024
Tried to get an appointment for my child who had been unwell for over 48 hours, initial phonecall on Monday referred me to any pharmacist, I spoke to a pharmacist and followed their advice however by Tuesday pm (day 4) my child was still the same nothing was making a difference, spent 30 minutes in a queue to get through to a gp, sorry receptionist, to be told they have no more appointments, told me to drag my sick child half way across the city to the walk in Centre to sit and wait for God knows how long when my surgery is 5 minutes round the corner. How are GP surgery's allowed to remain open when they no longer are fit for purpose or are able to serve the needs of their patients and community? We did end up at the walk in centre and after 3 hours saw a lovely Dr who treated my son that evening, examined him thoroughly gave excellent advice and forward care. When we checked in at the reception desk and explained the gp surgery refused to see us and 111 referred us here, she shook her head and said, we see that all the time. The reason A&E and urgent care centres are over extended and run off their feet is because GP's are no longer fit for purpose, they are the root of the problem and the whole gp surgery set-up needs a massive overhaul.
Visited April 2024
Review titled Daybrook Medical Practice
Replied on 01 May 2024
The practice is working to the British Medical Association guidance help GP practices make decisions that will allow them to best prioritise patient care. Practices must provide enough appointments to meet the reasonable need of their patients. This must be done in a way that is safe for patients and GPs. Inevitably, some patients with non-urgent problems will have to wait longer. Other patients with issues your practice is not equipped to deal with or are of an urgent nature when the practice is at a full capacity will have to be directed elsewhere. The practice care navigators are trained to signpost you to the appropriate provider of care and prioritise care for those most in need. Care Navigators are appropriately trained reception staff that can safely direct patients to suitable alternative services that work to protocol and are under good clinical governance. This is in addition to present triaging arrangements used by the practice. These alternative arrangements could include (but are not restricted to): Extended access appointments Walk in clinic services Clinical pharmacy consultation service – Pharmacy First Primary Care Network staff with their role diverted to maximally support core provision of patient care. These include pharmacists and first contact physios. Our first duty is to our patients. We want to be able to provide safe, high-quality care to our patients, without risking others or ourselves. At a time of unprecedented pressures, we must make changes to our systems to preserve patient care Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager
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Review titled Brilliant
Rated 5 stars out of 5
by Karen - Posted on 30 March 2024
I phoned in the morning and got an appointment. They were very thorough and checked and asked everything. Great practice
Visited March 2024
Review titled Daybrook Medical Practice
Replied on 13 April 2024
Thank you for you feedback it is appreciated and I will feed this back to the practice team. thank you Deborah Rattray Practice Business Manager
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
I rang to make an appointment with a GP at this practice and joined the telephone queue at number 7 and it took over an hour and a quarter to get my call answered. I don't understand how a GP Practice is allowed to run like this. Then when I got through, the earliest appointment is 4 weeks away! I'm better off going to the walk in centre and waiting there! absolute joke, should be shut down!
Visited February 2024
Review titled Daybrook Medical Practice
Replied on 02 February 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager
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Review titled Awful practice
Rated 1 star out of 5
by Mandy - Posted on 23 February 2024
Every time i try to get a Drs appointment it takes hours and weeks to get through, all you get is "Due to high call demands" etc, If by a chance you do get through you get a rude receptionist who tells you to go to the urgent treatment centre. (Why have a Drs surgery if you cant ever get seen) Been at this surgery for years but i will be leaving to go else where. Very unhappy patient
Visited February 2024
Review titled Daybrook Medical Practice
Replied on 23 February 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager
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Review titled Awful
Rated 1 star out of 5
by Christi - Posted on 12 April 2024
I don’t even know where to begin with this practice as every time I contact them it is hard work and a complete nightmare. But I will talk about my 2 recent experiences. First one I needed a same day appointment tried to call about 50 times from 8am and each time it said the lines were too busy and disconnected the call. So I walked down to the practice to be told to fill out a form and someone would get back to me within 48 hours and was told that the service was not for same day appointments with the doctor! I was told that if I need urgent treatment I should attend a&e which I told them I did not need to attend a&e. After a lot of effort I did speak to a helpful member of staff who did get me an appointment that day with a doctor. It’s poor it took all this time and faff to get to this point. The second experience was no better I rang up about 4pm on a Wednesday afternoon to book a future appointment for my daughter I waited over 30 minutes in the call queue and then when the receptionist answered I was told that they had no book ahead appointments available and to call back the following week! I actually feel sorry for the reception staff at this practice it must be awful working for such a poorly run service. Thankfully I don’t have much need to see the doctors but on all the occasions I have had to it has been an absolute rig-moral and it’s insulting when the receptionist think they know better than you about your need to see a doctor. I do have more experiences which have been similar to the above but if you want any kind of appointment at this practice then it will be hard work and you basically have to demand this and not allow the reception staff to fob you off.
Visited February 2024
Review titled Daybrook Medical Practice
Replied on 13 April 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager