Decima Street Surgery (Nexus Health Group)
6 Decima Street, London, Greater London, SE1 4QXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled un professional
Rated 1 star out of 5
by Joyce Beaumont - Posted on 16 November 2024
Severe cut on leg, asked to send photo, did. Said I had inadine from 2022, told to come to surgery next day at 8am, then nurse rang, no need to come to surgery, have sent some inadine to pharmacy, call if any change. Pharmacy, have to order. Leg feeling worse, so went to surgery 8am Friday 15 November, no-one here to see you = listen for Telephone call. Text came through, make an appointment for nurse, tried, next available 10 December 2024. Went to Guys Urgent Care and everything dressed properly etc., I never want to have to go to this surgery again, previous problems also.
Visited November 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 19 November 2024
hello Joyce We are sorry that you did not get the service you were expecting. Our clinical team have now made contact with you. If you would like to discuss this matter further, you can get in contact with your practice team at www.nexushealthgroup.nhs.uk/contact. Kind regards Nexus Health Group
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Review titled Lack of care and attention in the medical consultation
Rated 3 stars out of 5
by Anonymous - Posted on 09 September 2024
I was seen recently by an assistant physician or not sure the individual's background, but she seemed rushed and annoyed during the medical experience consultation. She also mentioned that she was seeing a lot of patients. I waited an hour to be seen by her. I already have heightened anxiety due to my symptoms and she made it worse. She was also anxious. Probably wanting to finish our session as I asked a number of questions trying to understand my blood results and next steps to improve my health. Her attention to detail in conveying the results were poor and I recieved vague responses so had to ask more questions. I left the appointment feeling disappointed and angry based on the lack of care I received. I don't know why the booking team did not refer me to a doctor when I asked for this- everything seemed so mismanaged . Very disappointing experience on both ends. If the assistant medical support are too busy to provide proper medical support- they need to have breaks. It felt like I was speaking to a project manager and not a medical physician. If waiting time is going to be over an hour- let the patient know.
Visited September 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 17 September 2024
Dear patient We are sorry to hear of your recent experience. If you would like to discuss this event with the Site Manager, please get in touch at www.nexushealthgroup.nhs.uk/contact Kind regards Nexus Health Group
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Review titled Helpful.
Rated 5 stars out of 5
by Sam - Posted on 04 September 2024
I went to my appointment with numerous of problems, I felt it may have been too much to ask but I was wrong. The doctor I saw today was very helpful and he helped every simple problem I had. I couldn’t imagine a more successful appointment, I’m very thankful for this experience.
Visited September 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 17 September 2024
Dear Sam Thank you so much for your positive feedback. We have shared it with the practice team. Kind regards Nexus Health Group
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Review titled Cancellation of appointment at short notice
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
Doctor messaged me on wednesday asking to make an appointment to check my skin condition made an appointment for today which has been cancelled at short notice without reason why. Nexus healthcare have made it impossible enough to get appointments as it is without them cancelling appointments at the last minute. I put it for a repeat prescription for my pain medication and the doctor messaged me asking for me to come into for a medication review which I was also wanting to do today how can I do a medication review when the doctors are cancelling. When making an appointment i asked for 1 of the two doctors i feel comfortble with and neither of them got back to me it was unknown doctor. Nexus healthcare should never have taken over it is horrible you cant even speak to the receptionist at your own surgery anymore just a hub in camberwell. The service is appalling. You should consider going back to a single practice as Nexus is really not working out.
Visited September 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 08 October 2024
Hello We are sorry that your appointment was cancelled, there are occasions where this is unavoidable, but you should have been given a reason and offered an alternative appointment. Currently we have telephone and face to face appointments available within 1-2 weeks. If you are wanting to speak to a specific member of our clinical team, there may be a slightly longer wait. We do have a central access hub for telephone queries. They will transfer you to your GP practice reception team if they are not able to deal with your query. Nexus Health Group did not take over your GP Practice. Decima Street Surgery merged with a number of local NHS Practices to form Nexus Health Group. If you would like to speak to the practice team about your experience. Please get in touch at www.nexushealthgroup.nhs.uk/contact Kind regards Nexus Health Group.
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Review titled Great support for my daughter
Rated 4 stars out of 5
by Anonymous - Posted on 10 September 2024
My baby daughter recently caught measles. We had a number of phone calls and appointments booked with GPs who were happy to be flexible in seeing her to check her symptoms & answer my questions. They referred us to the hospital at home team which was really helpful and then called me the following week to check in after our discharge. I felt really supported which made having an ill child much much easier.
Visited August 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 17 September 2024
Dear patient Thank you so much for your positive feedback. We have passed this on to the practice team. Many thanks Nexus Health Group
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Review titled More effort required
Rated 1 star out of 5
by zsuzsanna szvet - Posted on 20 June 2024
My 12 years old daughter has skin problem as well as the blood test few weeks ago showed some inflammation. Needed a GP visit. I have blood pressure problem in the last over 1 year. Received a text message from Nexus that I must come to see GP. As a single, full time working mum, I coordinated the 2 appointments with most care: same day, same morning, close slots etc. Finally i got it. I took day off from my work, my daughter skipped school. When we checked in in the Decima street Nexus GP centre, the receptionist said, our appointments have been cancelled! No efforts were made to try to get an other doctor to see us, the receptionist not even listened, that my daughter only needs 5 minutes to have a look at her skin and fill up a new blood test request form. I would have been happy to see a nurse too. But the answer was no for everything. No alternative was offered. Not even any help to rebook. Not an apology. 1. Why no spare doctor available? 2. Why the doctors do not split their time to try to see the absent doctor`s patients? 3. Why the receptionist doesn`t try to send me over to close-by Nexus (same company) GP practises E.g. Dan Cow, Artesian if available slots are there? 4. Why nurse / other health care practitioner do not try to see the patients in this kind of situations? There might be simple cases like issuing a blood test request what they are able to do. Wasting my day off, wasting time should be the last resort.
Visited June 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 22 July 2024
Dear Zsuzsanna We're sorry to hear that you we have not given you the service you were expecting. If you would like to discuss your concerns with the practice team, please contact us at www.nexushealthgroup.nhs.uk/contact. Nexus Health Group
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Review titled Rude doctor
Rated 1 star out of 5
by Amanda Conian - Posted on 21 May 2024
My daughter is 20 years old and has found 2 lumps we was told by the out of hours doctors that she needs an emergency scan so made an appointment to see a doctor at Decima Street Surgery to which she was told that she is worrying about nothing and it’s probably down to medical anxiety please tell me how her finding lumps is to do with medical anxiety I will be taking this further
Visited May 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 19 June 2024
Dear Amanda We are sorry to read that you did not get the service you were expecting. Please get in contact with the practice team to discuss this matter at nexushealthgroup.nhs.uk/contact. Nexus Health Group
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Review titled Unbelievable incompent reception staff
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
This GP surgery needs an complete and utter revamp i have had dealings with them on behalf of a very ill relative who asked me to get a medical form signed by the surgery so he could claim an outstanding private pension. I went in person to do as this what I was told by email..and when I got there I was met with rude and in competent staff who looked at me and my request like I just landed from the moon. After eventually explaining for the 3rd time what was needed.. I eventually left all documentation required and paid the fee duly. I asked could it be expedited due to the recent terminal diagnosis.. and I was told the doctors could take 30 days to attend to it. I said when you are terminally ill you may not have 30 days.. that was met with a raised eyebrow and I was told that was their policy. As it happened...I was right and my relative died 3 weeks later...Still no form completed...just sat in a tray for two weeks...if this is how they treat terminally ill patients..really feel for the normal patients. It was a horrible experience for myself . Surgeries like this needs their licence revoked and put a proper staff training in place. Everyone I came across was rude, showed no interest and had very little compassion for any request.
Visited March 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 16 April 2024
We are sorry to hear of the loss of your relative, and that you did not get what you needed from us in the time required. We expect our staff to be professional, polite and empathetic. If you would like to discuss your experience with the practice team, please get in touch at www.nexushealthgroup.nhs.uk/contact.
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
After politely saying I can’t hear you, could you say that again please? The girl on the phone repeated herself in such a condescending manner, I ended up hanging up and the phone. I’m sorry but if you don’t know how to speak to people politely, you’re in the wrong job. If you’re having a bad day, don’t take it out on the patients. She called me between 3-4pm today on the 1st Feb 2024. I hope managment address her stinking behaviour
Visited February 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 08 April 2024
Dear patient We're sorry that you did not get the service you were expecting from us. We would encourage you to make contact with the practice team to discuss your experience. www.nexushealthgroup.nhs.uk/contact. Many thanks Nexus Health Group
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Review titled They don’t attempt to call a second time
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2024
I was waiting for a call back regarding my econsult on Tuesday. I didn’t receive a call. On Wednesday day they texted me to say it would be reviewed and they would call on Friday. Today on Friday I awaited a call, the phone rang for 1 second and hung up so I “missed” the call (this was probably due to low data signal) but they said they would call within the hour. Two hours later I hadn’t received a call so I went to the GP in person and asked the receptionist if I was still on the list to be called, she said I would be called soon. I was not called again and received a text saying I had to make a new econsult. I had no missed calls so they did not even attempt to make the second call.
Visited January 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 29 January 2024
Dear patient We're sorry that you did not get the service you were expecting from us. We would encourage you to make contact with the practice team to discuss your experience. www.nexushealthgroup.nhs.uk/contact. Many thanks Nexus Health Group