Deer Park Family Medical Practice
Wollaton Vale, Wollaton, Nottingham, Nottinghamshire, NG8 2GRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist help
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2024
The receptionist with long blonde hair was really kind and helpful today . She took a genuine interest in the problem and tried her best to resolve it .
Visited December 2024
Review titled Deer Park Family Medical Practice
Replied on 16 December 2024
Thank you for taking the time to leave your feedback. Your comments will be passed on to the team and we aim to continue to provide a high level of service.
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Review titled Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2024
My 93 year old blind husband went to see the nurse this morning and asked the receptionist for an appointment to see a doctor. She said to ring at 2pm. Unable to get through so I went myself to book an appointment. The receptionist was so rude and unhelpful. I persisted and she begrudgingly said the doctor would ring my husband this afternoon. She is in the wrong job! Surely, when interviewed for that sort of job, the applicant should have some kind of empathy.
Visited December 2024
Review titled Deer Park Family Medical Practice
Replied on 31 December 2024
Thank you for your feedback. We are very sorry that you were not happy with the level of service you have received from the Practice. Your concerns will be discussed with the team and any training issues will be identified. If you would like to discuss your concerns further, please contact reception and ask to speak to the Practice Manager who would be happy to help.
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Review titled Brusque and Unhelpful
Rated 3 stars out of 5
by Anonymous - Posted on 30 October 2024
I called to request a repeat prescription for an elderly relative and was sharply told "we don't take those over the phone". I pointed out they had done so several times previously and was told I must be wrong! The pre-recorded message does state that we *can* order online but doesn't say we have to. Either the staff don't know the practice policies or they have changed without the pre-recorded info being updated. Either way, not leaving me with a good impression of this practice.
Visited October 2024
Review titled Deer Park Family Medical Practice
Replied on 04 November 2024
Thank you for your feedback. We are very sorry that you are not happy with the service you have received. We are currently in the process of having a new telephone system so we will be reviewing any pre recorded messages. We will also feedback to our reception team to ensure they are all aware of the practice polices. If you would like to speak about your experience further, please contact the practice and ask to speak to a member of the management team who would be happy to help.
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Review titled Chaotic service
Rated 1 star out of 5
by Anonymous - Posted on 17 September 2024
Attended 2 appointments in one day regarding a condition that I was told was concerning. Doctor said we would monitor and return for an appointment a couple of days later. Got a call later that evening telling me I needed to take medication that evening or the next as they were so concerned. Unable to take that evening as the pharmacy the prescription was being sent to was closed. On ringing the pharmacy the next day the ‘urgent’ medication won’t be ready until tomorrow. Was also told reception would ring to book me in an urgent blood test. Got the call today. Can’t get me in for a week for the urgent blood test so given the option to collect the forms to go to Queens for this so I could go today. Just been to collect the forms and the surgery is shut all afternoon for training - this was not advised this morning when I was arranging to collect. So despite this being seen as urgent by the doctor I have no medication and no blood tests. Only time I have had to rely on them in 50 years and have been completely let down. I can’t keep taking time off work to waste my time so not sure what will now happen.
Visited September 2024
Review titled Deer Park Family Medical Practice
Replied on 18 September 2024
Thank you for taking the time to leave us feedback. We are very sorry that you are not happy with the level of service you have received. As this is a public forum we are unable to discuss specific patient details due to confidentiality but if you would like to discuss your concerns further, please contact the Practice and ask to speak to a member of the management team who would be happy to help.
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Review titled Appointment Experience
Rated 2 stars out of 5
by Anonymous - Posted on 19 August 2024
I arrived slightly late for my appointment as I through it was 8:50am and was turned away, for the sake of asking me to wait and have the nurse see me for what is only a few minutes I’ve had to rebook for later in the week. Whereas, I’ve experienced significant delays before and expected to wait?
Visited August 2024
Review titled Deer Park Family Medical Practice
Replied on 19 August 2024
Thank you for your feedback. We are very sorry that you are not happy with the level of service you have received. We have a Practice policy in place to try and help keep the clinics running to time which unfortunately means patients arriving late will be asked to rebook. We appreciate that sometimes patients may experience delays when waiting for their appointment due to more complex patients taking a little longer than expected. Again, we apologise that you were not happy with this service. If you would like to discuss your concerns further, please contact the Practice and ask to speak to a member of the management team.
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Review titled Ridiculous telephone queue
Rated 2 stars out of 5
by Anonymous - Posted on 25 July 2024
I made a point of calling the practice during "quieter times" (12-2pm) as the recorded message suggests. I called at 13:16 and was told there were 3 people in the queue and my estimated wait time was around 9 minutes. After 20 minutes, there were 2 people in front of me, wait time was around 7 minutes, etc until I was first in the queue. I remained first in the queue until 13:56 when I thought 40 minutes is long enough (my lunch break from work is only 30 minutes), and the next set of appointments opens at 2pm so they will be inundated with calls. I cancelled the call. 40 Minutes during the quieter period!!!!! This is totally unacceptable. Very disappointed.
Visited July 2024
Review titled Deer Park Family Medical Practice
Replied on 26 July 2024
Thank you for your feedback. We are very sorry that you are not happy with the level of service you have received. We are aware of the difficulties faced with the current phone system and are in the process of having a new system put in place. The new system will allow us to monitor call queues and will also have a call back feature meaning patients will be able to have a call back instead of waiting on hold for a period of time. If you would like to discuss your concerns further, please contact the surgery and ask to speak to a member of the Management team who would be happy to help.
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Review titled Poor
Rated 1 star out of 5
by Shadin Chakraborty - Posted on 18 June 2024
I went to the practice this morning 08:40 (18.06.2024) to drop of 2 samples. The Dr e h, I saw yesterday instructed me to provide the samples in a specific way and the receptionist questioned this in a rude, aggressive and unprofessional manner. She is not clinically trained and should not presume what the sample was for. I suggest she has need of training in how to deal with patients
Visited June 2024
Review titled Deer Park Family Medical Practice
Replied on 28 June 2024
Thank you for your feedback. We are sorry to hear that you are not happy with the level of service that you have received. We are unable to discuss confidential matters on a public forum but if you would like to discuss your concerns further, please contact the surgery and ask to speak to a member of the management team who would be happy to help.
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Review titled Saved my life!
Rated 5 stars out of 5
by Louise Nehra - Posted on 26 June 2024
A huge thank you to the Doctor for sending me to the hospital! I think he saved my life as I was mis-diagnosed at A and E days earlier and actually had a serious illness. He listened to my concerns and acted accordingly. Fantastic Doctor with great character too!
Visited June 2024
Review titled Deer Park Family Medical Practice
Replied on 28 June 2024
Thank you for taking the time to leave a lovely review. We are glad to hear that you were happy with the level of service and treatment that you had received. We will pass your comments on to the Doctor.
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Review titled Poor time management
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2024
Aside from agreeing with the other reviewers that it’s difficult to get an appointment, if/when you do manage to get an appointment, expect to be kept waiting no matter the time of day. This practice is consistently overrunning, and are quite unapologetic about it. Today I was kept waiting 20 minutes for an appointment, that was already rescheduled to a later one, then I was kept waiting a further 15 minutes at reception to book a follow up appointment, meaning I was 30 minutes later to work than I had expected to be. You’re very lucky if you get a doctor who cares (today, I was, but I’m not sure if I’ll be able to see the same doctor again or if he was a locum) - previous experiences have left me feeling fobbed off and hopeless about a chronic condition. Deer Park really needs to do much better for its patients.
Visited May 2024
Review titled Deer Park Family Medical Practice
Replied on 31 May 2024
We are sorry that your recent experience was not as your expected. Sometimes due to the illness that the patients present with the Doctor needs more time to deal with the problem which can result in the clinics running late. If you would like to discuss this further please contact a member of the management team who would be happy to discuss this further with you.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
Tried to ring in my lunch hour. Despite being told was first in queue and would be 3 mins to answer I had to end call at 23 mins as no answer. This is a regular occurrence. Do they not care? Do they have enough reception staff to answer the calls or are they sacrificing service for other reasons?
Visited May 2024
Review titled Deer Park Family Medical Practice
Replied on 31 May 2024
We apologise you did not receive the level of service that you would expect when contacting the practice - we are aware that there are limitations within our current telephone system and we are currently awaiting the installation of a new system. We hope this will help to resolve some of the difficulties you have experienced.