Delamere Medical Practice
Delamere Avenue, Stretford, Manchester, Lancashire, M32 0DFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Delamere Medical Practice.
Reviews
-
Review titled Lacking compassion or common sense
Rated 1 star out of 5
by Matthew Proud - Posted on 22 November 2024
Where do I start! I’ve been registered with many practices in my lifetime and Delamere is without a doubt the most disorganised, shambles of a practice. I do think I’m alone in this opinion as Google reviews show. 1. It’s impossible to get an appt within a few weeks. I asked for a priority appointment and given one 3 weeks away! 2. No compassion - I asked for a priority appointment as extremely unwell and distressed. Received no communication other than a text message advising of an appointment in 3 weeks time. 3. Lacking relevant info - made an appointment but do not advise who it is with so I then have to fill in yet another form to find this basic information out. Would be so simple for the practice to add this info. 4. Previously I’ve been advised of a face to face appointment but on attending the practice been advised it was a telephone appt. What’s worse is that reception acted like it my mistake!!! Ok for me as I live a few mins from the surgery but I’ve witnessed them doing the same with elderly patients whom cannot easily attend the surgery. No apologies for confusion caused to patients. 5. Online services is next to useless- they’re not fully setup with Patient Access or NHS App. I went into register and they asked for ID - they set me up with NHS. App but then compared to a friends whom could see so much more options like test results. I asked the practice why mine wasn’t there and they made me come into the surgery with ID again before they would enable it. 6. When I made a complaint about being miss prescribed medication it took the practice nearly a year to respond despite multiple chasers. On the reply the doctor did not address my issues properly and just came across as arrogant and out of touch. So far due to my condition I’ve not the energy to take it back on given the practices lack of ownership of the issue. On a positive note two doctors I have seen have been good , Dr Shaikh and Dr Kidane. The hardest bit is trying to get to see them!!
Visited November 2024
Delamere Medical Practice has not yet replied.
-
Review titled More of this please
Rated 4 stars out of 5
by Mathew hadland - Posted on 05 November 2024
Swift service and check in. Doctor I saw was friendly and personal, asking questions and wanting to help. Did urine test there and then and talked me through thoughts and possibilities. Examinated me and showed concern. Clear with what happens now. Best doctor I’ve had there by far. Quick mention to the really nice receptionist now as needed to clarify if I needed to do anything. She was dealing with a tricky patient before and was so calm and patient with her, then totally friendly serving me
Visited November 2024
Delamere Medical Practice has not yet replied.
-
Review titled Great service from reception
Rated 5 stars out of 5
by Angelique Laud-Whitelaw - Posted on 09 October 2024
I spoke to a receptionist today and she was brilliant. I had a few tricky things that needed sorting out. She was friendly, informative, professional and calm. She assured me that everything would be sorted out….which she did. She even gave me a follow up call to update me. A big thank you to the receptionist. Excellent service, how it used to be a few years ago. Keep up this quality of service Delamere.
Visited October 2024
Delamere Medical Practice has not yet replied.
-
Review titled Care Coordinator.
Rated 5 stars out of 5
by Janice Murphy - Posted on 31 October 2024
I attended an appointment with practice nurse Elaine & I have to say I have not felt more comfortable/relaxed when attending the surgery. Elaine put me at ease & was very professional with her approach, I did not feel rushed as I sometimes do with GP appointments. Thank you Elaine.
Visited October 2024
Delamere Medical Practice has not yet replied.
-
Review titled Cold and robotic practice
Rated 1 star out of 5
by Jacqueline - Posted on 29 October 2024
Reception staff rude and have no empathy. Miscommunication, feeling of low morale and clocking in and out attitude of reception staff. Made to feel like you are a nuisance…when you’re in pain all you want is help from your gp. Firstly you need to get past the reception staff, not all but I’ve had two good experiences with reception staff, the others seem to think they are god. power tripping. On one occasion I explained my experience to the doc when we were face to face and he was surprised and annoyed that this particular receptionist thought she could give out medical advice over the phone. Top and bottom of this feedback ..docs are fantastic!!! The practice needs to train some of the reception staff to be more humane and be happy in the job they are paid to do
Visited October 2024
Delamere Medical Practice has not yet replied.
-
Review titled Poor communication, doesn't pass my request to my doctor
Rated 1 star out of 5
by Anonymous - Posted on 19 November 2024
Been a diabetic for a number of years and up until recently I was getting a repeat prescription,all of a sudden I'm not getting my meds renewed and having spoken to reception on a few occasions to rectify my problem nothing gets done and they claim they are unaware of my request
Visited October 2024
Delamere Medical Practice has not yet replied.
-
Review titled Great Clinician
Rated 5 stars out of 5
by Zafar K Rana - Posted on 30 October 2024
Saw my clinician yesterday, what a wonderful human being. Angel without wings. Very helpful, understanding and caring
Visited October 2024
Delamere Medical Practice has not yet replied.
-
Review titled Great Reception Staff
Rated 5 stars out of 5
by Zafar Rana - Posted on 22 October 2024
Went to reception to book an appointment and to get more info on the procedures. Young lady who dealt with my query had a wonderful smile & with vibrant personality. It was a humble experience that other staff members were also cheerful. Met my doctor and his attitude and behavior was wonderful, down to earth, very helpful with my query. Tbh it was a wonderful experience I had never imagined. Thanks to my doctor and to the reception ladies.
Visited October 2024
Delamere Medical Practice has not yet replied.
-
Review titled Diabolical reception staff
Rated 1 star out of 5
by Stevan Melia - Posted on 23 September 2024
Explained to reception I needed medication for my COPD as I had tried to manage it with just one inhaler but I was having difficulty breathing. I was told you can only have the blue inhaler, I started that won’t work I neede my two original inhalers but she refused and stated I could have an appointment in 2 weeks. That was the end of her support.
Visited September 2024
Delamere Medical Practice has not yet replied.
-
Review titled Pleasant reception - poor follow up service
Rated 1 star out of 5
by Jo Mawn - Posted on 30 September 2024
Really distressed that I am unable to book for 2nd shingles vaccine . I should have been contacted but wasn't. so further waste of money as they will have to start again - and I (aged 71) may get shingles Receptionist unable to make appointment for some 2 months by which time vaccine will not work! Unable to arrange anywhere in trafford and unable to speak with anyone regarding this. Appalling waste of money
Visited September 2024
Delamere Medical Practice has not yet replied.