Denmark Road Medical Centre
37 Denmark Road, Winton, Bournemouth, Dorset, BH9 1PBContact details and opening times
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Reviews
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Review titled Used to be so good now so poor
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2024
When we first moved to Bournemouth this surgery was so good, great doctors caring staff, alas so much has changed. There is no doubt the surgery is overwhelmed by the recent closures of two other surgeries in the area, but the level of service now is so poor. Very difficult to get in person appointments, if you ask for a non urgent appointment your lucky to get one within a month. When you get given a phone appointment they are often running late even at 8.40 in the morning !. Your encouraged to use Econsult which doctors don't read properly and send an email to which you cannot reply a pointless system. Your expected to give details of your illness to a member of the reception team with no guarantee of confidentiality . Put two porta cabins in the carpark which reduces parking but are never used. Very long phone message delaying your call even being answered, it really has gone so far down hill.
Visited February 2024
Review titled Denmark Road Medical Centre
Replied on 29 February 2024
Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled No doctors there today
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
My very elderly and frail neighbour needed to speak to a doctor. Was told yesterday afternoon to ring at 8am today, which she duly did, and waited half-an-hour to get through. Was allocated a phone call with a nurse. Neighbour said she really needed to speak to a doctor and asked aren't there any doctors there? The receptionist said, no, there are no doctors there today, and then laughed. The nurse who rang also said they have no doctors there today and also laughed. No explanation was given as to why they have no doctors there and my neighbour is in tears.
Visited February 2024
Review titled Denmark Road Medical Centre
Replied on 20 February 2024
Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled Standards have deteriorated terribly
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
After a very long wait I had an appointment which was met with indifference. I had little choice but to pay for a GP appointment at the Nuffield Hospital who diagnosed a serious condition and I was able to get treatment so I would say that there is a degree of negligence on the part of Denmark Road Medical Centre. I have just had a telephone appointment arranged for another very painful condition but the wait time is over a week. I would echo many of the comments and say that that Denmark Road Medical Practice has gone downhill significantly. A pity it used to offer a good service. Worse, there seems little attempt to improve
Visited January 2024
Review titled Denmark Road Medical Centre
Replied on 29 February 2024
Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled poor
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
this practice has completely gone downhill! You need to be a Complete computer genius to access them! Everything is just stuck on the Nhs app and they expect you to be able to understand test results. I tried to make a comment and patient services said it was Not their remit. When stating I was thoroughly frustrated i was advised to contact patient services. Really? But they don't want to know! They are remote and diffident! They can't access the Ice system either! complete confusion here
Visited January 2024
Review titled Denmark Road Medical Centre
Replied on 03 January 2024
Thank you for your comment. Please email patientservices.scmg@dorsetgp.nhs.uk if you wish to discuss this matter further. Kind Regards
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Review titled Not what it used to be.
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2024
Unable to physically see a doctor, rarely even have phone calls now. Just text messages following on from e-consults. They used to bother with children but not any more. Problem with a child's hearing and was given a chemist appointment. The chemist said they don't and have never been able to look at ears and the problem I contacted the surgery about was not something over the counter treatments would be able to assist.
Visited January 2024
Review titled Denmark Road Medical Centre
Replied on 20 February 2024
Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled Plummeting standards
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
It is with great regret that I have to concur with recent reviews that are reporting a shocking demise in the service provided by this practice. This used to be a first class doctors practice. Accessible, high quality consultations and straightforward appointment making. Now, my goodness, the whole modus operandi of this practice seems to be to put every obstacle possible in your way so they can avoid having to speak to you or see you. Everything geared to their convenience. We have faced blatant incompetence regarding an urgent referral, e-consult messages receiving no response whatsoever (and one where a response was finally received weeks later, it was just a fob off), repeat prescription requests not actioned. It beggars belief how a practice can go from first class to no class in such a short space of time. Extraordinary. I am at the stage where if I need to see a doctor, I’ll go without other things and pay £95 to see a private GP - which I’m sure is exactly what South Coast Medical Group want. So well done on achieving your objective.
Visited December 2023
Review titled Denmark Road Medical Centre
Replied on 20 February 2024
Thank you for your comment. If you wish to discuss this matter further you can email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts - Communication and Complaints Specialist
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Review titled terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2023
been a patient from the very start and could write alot but i would be here all day will try to be brief as have no faith in the practice.Terrible ill experienced reception staff and ill experienced doctor that was rude and un interested.Firstly used e consult for pain management and another matter and a text back said should hear back by the 18th December (used to be 2 days so i was told but now had changed) and thats not for an appointment either. Had a blood test booked for the next day at Denmark and asked about the new system as now part of South Coast Medical Group installed 1/12 and nobody reception or doctor admitted they had any idea how it worked or how to use it brilliant now part of South Coast and nobody has any idea how to use the system.I asked the doctor how to book online as there was a 7f x3ft huge poster in the reception saying how easy it was to book online etc etcThe doctor said yes you can (they had no idea) with the help of the receptionist then said "oh you cant" and they are a doctor but had no clear experience with the system also rude i dont rate their bedside manner and if i ever manage to get an appointment i will make sure to swerve that Dr.I did point out that they are always saying new patients welcome but maybe firstly make sure you can treat the patients on the books before you take on anymore.Lastly like many have put of trying to get an appointment but you can only do that so long i cant believe how bad the practice has got it used to be 5* how things have changed
Visited December 2023
Review titled Denmark Road Medical Centre
Replied on 05 December 2023
Thank you for your comment. Could you please email patientservices.scmg@dorsetgp.nhs.uk to discuss this matter further. Kind Regards
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Review titled Awful surgery that consistently fails its patients
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
As a family we have attended this surgery for over 20 years and have always praised the efficiency, friendliness and compassion of it's Drs, nurses and reception staff. However over the last 12 months and noticeably since the surgery have taken on Winton medical centres patients we cannot even get a telephone appointment without waiting over a month there is never any face to face appointments available. You are told to book an e consult on their website you cant even find the e-consult request page. It is with regret that I shall be moving Drs Surgeries as the level of care provided by this practice is appalling.
Visited November 2023
Review titled Denmark Road Medical Centre
Replied on 15 November 2023
Thank you for your comment. Could you please email patientservices.scmg@dorsetgp.nhs.uk to discuss this matter further. Kind Regards
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
Used to think very highly of this surgery but not anymore, this last year the surgery has gone downhill, receptionists are extremely rude, have to wait more than four weeks for just a telephone consultation, and you’ve got no chance of getting an appointment. Can’t understand why other surgery’s can get it so right and this surgery is failing miserably. Told many times that there’s no verruca clinic for children only to find out that there is a clinic for a small one off fee, my son had to suffer weeks of agony, not being able to wear shoes, it’s absolutely shocking that you’re given untrue information, not just by one receptionist but by many. Told on phone , when making an enquiry, that’s it’s been dealt with only to discover a week later that it hasn’t been and told by receptionist that you’ve never phoned in the first place, looking to move to another practice in the hope that I will experience a better duty of care towards us patients.
Visited October 2023
Review titled Denmark Road Medical Centre
Replied on 24 October 2023
Thank you for your comment. Could you please email patientservices.scmg@dorsetgp.nhs.uk to discuss this matter further. Kind Regards
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Review titled Wonderful receptionist - made my day
Rated 5 stars out of 5
by Susan - Posted on 16 June 2023
Very considerate receptionist. Having explained my predicament, including not hearing the telephone ring, they very kindly agreed I could call back in an hours time. In that hour they had worked their magic and sorted out my issue for me via the doctor. They were empathic and so kind, they really are a marvellous example of a terrific receptionist enabling doctors and their patients to resolve issues promptly. Thank you so much.
Visited June 2023
Denmark Road Medical Centre has not yet replied.