DENMARK ROAD SURGERY
Woodside Health Centre, 3 Enmore Road, South Norwood, London, Greater London, SE25 5NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good level of care
Rated 5 stars out of 5
by Liz - Posted on 06 March 2024
Although having to fill thr online form is tedious and is an issue for my elderly mum to fill in, I have usually been able to get an appointment or signposted to the GP hub. The GPs are always professional. It is difficult to get appointments on Mondays and Fridays which is understandable but maybe having more appointment slots on these days would help? The only other area for improvement woukd be follow up from test results especially if there is something to action on two occasions I have had to chase up treatment following abnormal test results. The GPs and reception staff work incredibly hard-Thank you
Visited March 2024
Review titled DENMARK ROAD SURGERY
Replied on 03 September 2024
Dear Liz - Many thanks for your feedback. This has been shared with the team. We hope you continue to receive satisfactory service whenever you visit us for your care. Your feedback was also discussed during our meetings, we have updated our follow-up protocol following review of test results to include reminders for reception team and use of SMS to notify patients when we are unable to contact. We hope your experience would improve moving forward. You can contact us on crocc.drs@nhs.net should you wish for us to investigate and look into what we may have done better and perhaps look into ways to improve on your experience in relation to this as well.
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Review titled great practice
Rated 5 stars out of 5
by Loc Nguyen - Posted on 22 February 2024
The GP was nice and very helpful, she did not rush to finish but was patient to listen to what I had to say and answered all of my various questions.
Visited February 2024
Review titled DENMARK ROAD SURGERY
Replied on 03 September 2024
Dear Loc Nguyen - Many thanks for your feedback. This has been shared with the team. We hope you continue to receive helpful service whenever you visit us for your care.
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Review titled Diabetic review
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Booked in on the computer.I was seen by the nurse shortly after. I went for a diabetic review and was surprised when everything was done in one visit.
Visited February 2024
Review titled DENMARK ROAD SURGERY
Replied on 03 September 2024
Dear Patient - Many thanks for your feedback. This has been shared with the team. We hope you continue to receive satisfactory service whenever you visit us for your care.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Very disappointed with how this gp surgery has gone downhill the past few years. One of the doctors there wanted my daughter admitted to the hospital but we was reluctant to go, so was told if no better by the morning we would be sent in and it would be written on our notes. So called in the next day as you can’t get hold of anyone on the phone and they said she’d need to be seen again by another doctor so we had to wait for a telephone consultation later that day. When we finally got the call the doctor was extremely rude and said there was nothing on the notes about her needing to be admitted, later to find out it was on the notes all along. He wouldn’t let me get a word in and was practically shouting through the phone, saying I was deliberately making her dehydrated. We did eventually see one nice doctor who has been there for years who arranged a hospital admission to amu and was so lovely.
Visited February 2024
Review titled DENMARK ROAD SURGERY
Replied on 03 September 2024
Dear Patient - Many thanks for your feedback. We are sorry to hear you had a disappointing experience. If you wish to discuss this further kindly contact our designated practice email crocc.drs@nhs.net and we would be happy to look into what we could have done better to improve your experience.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
I went for my diabetic check up, Firstly the nurse left me in a half lite room for approximately 10 minutes The room was so dirty, there were boxes on the table, bottles of water, a flask. Paper on the floor etc , it looked like they just dumped anything that didn’t have a home in that room. I felt so uncomfortable as I am not used to being treated in a dirty environment. They talk about keeping their staff safe, What about the patients, I wouldn’t even put a homeless person to sleep in that room.
Visited February 2024
Review titled DENMARK ROAD SURGERY
Replied on 03 September 2024
Dear Patient - We are sorry to hear about your experience when you visited for your diabetic check up. The Nurse has been made aware of your feedback and has assured the team that her environment is kept tidy during her clinics. On behalf of the practice we apologise for any inconvenience experienced during your visit and hope your next one is a much better one. If you wish to discuss this further please contact our designated practice email crocc.drs@nhs.net
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Review titled Patient / Customer service
Rated 4 stars out of 5
by Jacqueline Wykes - Posted on 22 January 2024
The on call doctor called me twice in 2 weeks and prescribed appropriate medication. Excellent service starting with kindness and concern followed up by practical advice
Visited January 2024
Review titled DENMARK ROAD SURGERY
Replied on 03 September 2024
Dear Jacqueline - Many thanks for your feedback. This has been shared with the team. We hope you continue to receive satisfactory service whenever you visit us for your care.
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Review titled Excellent service
Rated 5 stars out of 5
by Judy P - Posted on 12 December 2023
The nurse who gave me my injection was amazing. I am petrified of needles however she made me feel at ease. And when the injection was done could could not believe it was over. Felt absolutely nothing. Thank you nurse so much.
Visited December 2023
Review titled DENMARK ROAD SURGERY
Replied on 03 September 2024
Dear Judy - Our Nursing Team as well as the Practice are happy to hear about your experience. Thank you so much for sharing your feedback which has been shared with the practice team.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2023
Yesterday the 13th December 2023, I was at the Denmark Road surgery for a yearly review by the diabetic team and the service was very good. They were very professional, knew exactly what they were doing. They were very friendly, patient willing to answer my questions. They were not in a hurry to dismiss me and I left the surgery satisfied with the attention I received.
Visited December 2023
Review titled DENMARK ROAD SURGERY
Replied on 03 September 2024
Dear Patient - Many thanks for your feedback. This has been shared with the team. We hope you continue to receive satisfactory service whenever you visit us for your care.
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Review titled Pleasant providers
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
I was treated with respect by both the receptionest and my General Practioner. I was listened too. I was seen on time too. The toilet facility and the waiting area was clean and tidy.
Visited November 2023
Review titled DENMARK ROAD SURGERY
Replied on 16 November 2023
Dear Patient many thanks for your feedback. We are glad you had a pleasant experience when you visited the surgery. Your feedback would also be shared with the team.
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Review titled Great Medical Practitioners
Rated 5 stars out of 5
by Joan - Posted on 13 November 2023
The Medical Practitioners at Denmark Rd GP are all very professional, polite and helpful. They are always willing to answer my questions and go that extra step! Sometimes it is difficult to get through on the telephone or get a same day appointment but I do understand the constraints the staff are working under. I sometimes find theTelephone Triaging frustrating as I do not visit my GP unless it is vital, as I tend to make use of my local pharmacies for minor ailments eg colds etc.
Visited November 2023
Review titled DENMARK ROAD SURGERY
Replied on 16 November 2023
Dear Patient many thanks for your feedback. We are glad you four medical practitioners very professional, polite and helpful. We would continue to review our telephone system to ensure ease of getting through to us. As an alternative option patients can also send us medical / admin queries via our patient triage page on our website and a member of the team would be in touch as soon as possible. Your feedback would also be shared with the team.