Derby Road Health Centre
336 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Susan Wilson - Posted on 19 March 2025
I would like to thank Derby Road Health Centre for your kindness and caring manner. I am very grateful for the exceptional support you provided with my health problems I find all the staff to be extremely professional and friendly and a special thank you to the Doctors I have seen recently!
Visited March 2025
Derby Road Health Centre has not yet replied.
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Review titled OK practice
Rated 4 stars out of 5
by Edward Cipko - Posted on 17 January 2025
Dear Mr, This text is to confirm that your medication review is booked for Friday the 17th of January at 6:30pm. This appointment is a telephone call with our clinical pharmacist. Thanks, Dan Derby Road Health Centre I waited for the telephone call until 7.00pm. No one called. What's the point of sending me a text saying that you will have a medication review at 6.30pm. Just a waste of my time. Very disappointed
Visited January 2025
Review titled Derby Road Health Centre
Replied on 21 January 2025
Hello Edward, We are sorry to read your review. According to the notes on your record there were multiple attempts to contact you on this day, but we were unfortunately unable to make contact. If you could contact the surgery to confirm your mobile phone number and ensure that you are able to accept calls from unknown numbers, as this is sometimes an issue. Regards, Andrew Carson Operations Manager.
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Review titled Do not join this surgery
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2025
Absolutely pathetic appointment system. Can. Never get an appointment when needed. You are asked to call in the morning at 8 oclock but can never get through as the queue is so long. By the time you het through there is no appointments left. How do they expect parents who have children to drop to school come in at 8 in the morning to make an appointment if you can not get through too them on the phone
Visited January 2025
Derby Road Health Centre has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2024
Very disappointed! Going trough mental health issue. Got appointment week after contacting GP. Doctor said different time on phone, received text message from GP of different time. Very unprofessional staff on reception was unable to confirm me appointment is after hour. After waiting half hour asked them how long I have to wait then they said your appointment is on different time.
Visited November 2024
Derby Road Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2024
The doctors and nurses could use more help with workers so that the wait time is a little less. But they still provided good service and were very polite.
Visited October 2024
Derby Road Health Centre has not yet replied.
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Review titled Very disappointed with service
Rated 2 stars out of 5
by Anonymous - Posted on 13 July 2024
I have been at this GP practice for more than 40 years and the service now is shocking, I have been trying to get an appointment for the last 6 to 7 months and can't get one, I have also emailed the surgery. I should have regular blood tests with a nurse and can't even get an appointment with one. I am so disappointed this surgery used to be so good and could ring up and get an appointment the same day. Will be looking for another GP very soon.
Visited May 2024
Review titled Derby Road Health Centre
Replied on 29 July 2024
Hello, We are sorry to read this review. Unfortunately your review is anonymous, so we can look into addressing your specific concerns, but we can respond in more general terms. The demand for appointments across the NHS is far greater than the capacity it has to offer, particularly compared to 40 years ago. That being said, we do facilitate hundreds of same day GP appointments every week, so if you have been trying for 7 months, we would recommend altering the way you are attempting to book an appointment. For clarity, we have appointment available each day from 8am that can be booked over the phone and in person. We do also have appointments available online, via our website, each day. These, however, are limited depending on GP availability each day. In relation to your specific need for a blood test, we have extensive availability for blood tests and can usually book you an appointment with 72 hours, regardless of what time you call. If there are any concerns you wish to discuss further please contact us on nnicb-nn.contact-drhc@nhs.net Regards, Andrew Carson Operations & Facilities Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
I have always felt extremely welcome and cared for at The Derby Rd Health Centre. Today, when I contacted first thing about some concerning symptoms I was offered a GP telephone call by the extremely efficient, lovely, Care Navigation Team. This was followed up later with a face to face appointment with a GP, who I cannot fault whatsoever. She was brilliant today. Following this appointment a blood test and a scan were arranged for next week, both at the practice. The pressures for appointments are immense and I witnessed first hand, the staff at the practice doing their utmost best to meet patient demands. This review is written with gratitude, appreciation and respect for all the staff working there.
Visited April 2024
Review titled Derby Road Health Centre
Replied on 03 July 2024
Hello, Thankyou very much for this review. You are correct that the pressure on primary care is immense, so it means a lot to the staff to hear feedback like yours. Our appointment system is specifically designed to be able to process patient concerns as quickly as possible within our capacity constraints, so we are delighted to see you have experienced this first hand. Regards, Andrew Carson Operations & Facilities Manager
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Review titled Website a complete waste of my time
Rated 2 stars out of 5
by Arthur Moore - Posted on 13 February 2024
We needed to see a nurse to update vaccinations. Tried on the web site. It says book appointments, but follow the link and that says no appointments available - ever! Perhaps I am stupid, but I cannot see how you choose doctor, or nurse, or what sort of appointment you need. Why are these things so badly designed?
Visited February 2024
Review titled Derby Road Health Centre
Replied on 03 July 2024
Hello Arthur, Since this review we have changed website provider, so hopefully this information is more readily available. That being said, the online consultation requests we offer are currently reserved for appointments with a Doctor. We hope to expand this in the future, but are unable to as it stands. For vaccinations, particularly travel vaccinations, we have limited clinical capacity that is generally booked a month in advance with a nurse. This means you can call at any time of the day to book a routine nurse appointment. Regards, DRHC
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Review titled Great improvement
Rated 4 stars out of 5
by Rachel Tannahill - Posted on 10 November 2023
I had an appointment with a nurse, this didn't have to be triaged, all booked by reception. The nurse put me at ease, answered all of my questions and I've come away feeling a lot more reassured and that it was worthwhile having a face to face visit to cover the symptoms I'd been having.
Visited November 2023
Review titled Derby Road Health Centre
Replied on 15 December 2023
Hello Rachel, Thankyou for this review. We're glad to see the positive experience you had with one of our nurses. Regards, DRHC
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Review titled Extremely helpful
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
The reception team at the surgery helped me register as an emergency as I required immediate attention from a district nurse following a surgery. They were extremely helpful and reassuring at a very stressful time, thank you.
Visited October 2023
Review titled Derby Road Health Centre
Replied on 15 December 2023
Hello, Thankyou for this review, our staff will always try to help our patients where ever possible. Regards, DRHC