Derby Urgent Treatment Centre
Entrance C, Derby Urgent Treatment Centre, Osmaston Road, Derby, Derbyshire, DE1 2GDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful Practise
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2024
Never used a walk in b4, found the staff pleasant, friendly and professional. Gave me plenty advice to assist with my recovery.
Visited July 2024
Review titled Derby Urgent Treatment Centre
Replied on 17 July 2024
Dear patient, Thank you for taking the time to provide this positive feedback about our Derby Urgent Treatment Centre (8am-8pm) service. I am pleased to hear that given this was your first experience of using the service that it was a good one particularly in relation to staff attitude, advice and treatment provided. As the new provider of this service from the 1st July 2024 our ethos across all of our services is that we always endeavor to provide a high level of quality, safe, professional, timely and compassionate care and are always encouraged when patients and their families take the time to let us know how we did. I will share your comments with the Team. I trust you are now on the road to recovery, and I wish you all the best for the future. Best wishes, Judith Brown Patient Involvement and Experience Manager (DHU Health Care CIC)
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Review titled Accessible
Rated 5 stars out of 5
by Glenis Clarke - Posted on 03 June 2024
Twice in a week I have tried to get GP appointment at 8am without success. Drove to Urgent Care Centre immediately and seen by a Nurse Practitioner within 10 minutes. What would we do without this service
Visited June 2024
Review titled Derby Urgent Treatment Centre
Replied on 11 June 2024
Hi Glenis, thank you for taking the time to review us. Glad to hear you've had a good experience at DUTC!
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Review titled Upsetting visit
Rated 2 stars out of 5
by Anonymous - Posted on 03 May 2024
Left the centre feeling a bit shocked of how I was spoken to. I understand the businesses and that people do have to be seen in order of priority that is why when I went at 5pm I understood being turned away and told to come the next morning as they close at 8. However I have had this issue for a while and when I said to the practitioner I’ve just been too busy to fix this issue (again I understand that is my fault) I was given a unprofessional response. I am a uni student who’s scheduled is 9-5 Monday to Friday and I also work 25 sometimes 30 hours a week just so I can pay my bills so my health has taken a lesser priority to me not that I haven’t attempted I have tried to get gp appointments but they just can’t fit me in. So in response I got told that my problem was that I am not taking authority over my life and for that reason they can’t do anything about it today. I just found it a bit shocking that in the medical field someone could make such a blunt judgment of me and say it in such a rude manner without knowing anything about me. I just think there were nicer ways of saying this as if situations were different that comment could really upset someone.
Visited May 2024
Derby Urgent Treatment Centre has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
Couldn’t get an appointment at the GP so last minute went to the walk-in centre filled out form sat down then got seen by Dr to be told that my condition has been going on for too long for them to do anything about which makes no sense at all, because what am I supposed to do? Just live With an affection that good losing a limb or only get worse. I’m disgusted with the attitude of the staff that work here. At this point there’s nowhere else to turn to
Visited March 2024
Derby Urgent Treatment Centre has not yet replied.
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Review titled Poor nurse experience
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2024
I came in with anxiety attacks and pains in my arms I was worried about. I noticeably anxious however the triage nurse (didn’t get her name) lacked any sympathy or visible care the symptoms. Another woman did complain to reception on the day about a similar issue with the same nurse. I felt rushed and almost uncared for when I was sent back into the waiting room. It was like she couldn’t get me out her room quick enough. Not impressed.
Visited March 2024
Derby Urgent Treatment Centre has not yet replied.
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Review titled Really Thankful
Rated 5 stars out of 5
by Bernadette - Posted on 13 January 2024
I attended in the early hours of the morning. Kindness and great care were given to me, along with much needed medicine. So grateful for this service and a big 'Thank You' to those who work within it.
Visited January 2024
Review titled Derby Urgent Treatment Centre
Replied on 18 January 2024
Hi Bernadette, Thank you for taking the time to leave us such a lovely review. I'm really pleased to hear you had such a positive experience when you attended and that the team were able to help. I will be sure to pass this message on to the wider team. Thanks again, Livia - DUTC Management Team
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Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
I went in at 19:00 there closing time is 20:00 I’ve been told wait for doctor then doctor call me in she I can’t check you now coz we going home in 1 hour you have to come back tomorrow
Visited January 2024
Review titled Derby Urgent Treatment Centre
Replied on 09 January 2024
Hello there, Thanks for taking time to leave us some feedback. I am sorry to hear of your experiences. Patients may be redirected from our service for a number of reasons - this may be that we aren't the most appropriate service for your requirements for example; you may be able to purchase treatments you need over the counter at your local pharmacy, your attendance may be in relation to a long term condition that would be better placed being managed by your own GP as we are a UTC and are not able to request tests for chronic conditions or your presenting condition is very urgent which requires specialist assessment at a hospital Emergency Department. When our waiting times are higher and there is pressure on the service, we will always prioritise care for those most medically unwell with urgent conditions meaning that routine issues may have to wait longer to be seen or may be directed to a quicker route of care. We will never redirect patients without completing an initial triage assessment to ensure that they are clinically safe. I am unable to locate your attendance due to your choice to remain anonymous, however if you wish to contact us on enquiriesderby@onemedicalgroup.co.uk with your specific concerns and details I would welcome the opportunity to look into this for you. Livia - DUTC Management Team
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
After spending well over 3 hours unsuccessfully trying to get through to my GP practice in Mickleover, I visited the drop in centre. I hadn't booked through 111, but was triaged within 5 minutes. I did have to wait over 2 hours but was then seen by a lovely nurse practitioner who was very thorough, professional and caring. She prescribed the medication that was needed. I would definitely use this service again.
Visited November 2023
Review titled Derby Urgent Treatment Centre
Replied on 21 December 2023
Thanks for taking the time to leave us such lovely positive feedback. I am pleased your visit met your positive expectations. I will be sure to relay this message back to the team. Many thanks, Livia - DUTC Management Team
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Review titled A very painful and disappointing visit.
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
Had a fall downstairs and injured my ankle. The next morning it was very swollen and extremely painful so I checked on 111 website and it directed me to your facility. Got a lift down and hobbled in to a very confused reception area. I was asked if I was booking in and was booked in for a blood test and sent to hobble off down the corridor. Realising something was wrong I went back to the desk where they could find no details of my entry to 111 website even though it had given me a time to arrive. Eventually booked and told to wait...and wait and wait. Eventually called in by triage who didn't even examine the ankle, some details taken and sent to wait and wait. Called in by a doctor who examined the ankle and said that as they had no x-ray facility I would have to go the Royal. He was very apologetic. Why did 111 direct me to a facility without the right equipment is anyones guess. By now the pain was excruciating made worse by struggling to get to A &E at the Royal where the waiting process began again. Eventually seen and x-rayed finding a broken tibia and fibia and placed in a plaster cast. Arrived home after a total of 8 hours and reflected on the very unempathic service provided by First Medical. If someone had shown some interest in my suffering I could have been redirected much earlier in the process.
Visited June 2023
Review titled Derby Urgent Treatment Centre
Replied on 21 December 2023
Hello there, I am very sorry to hear of your experience when attending the service. I am really sorry to hear that you were directed here inappropriately by another service - we regularly review our profile which allows other services such as 111 to see what services and facilities we offer here at site to keep this as up to date as possible. We never have offered X-Ray facilities, however this is something we look to provide in the future. We do try our best to redirect patients to the most appropriate service during our triage assessments to improve our patients journey through the system to make this as efficient as possible but sometimes injuries do need assessing by an advanced practitioner to ensure we are making the right decision and following the right route of care for the best treatment. I do hope you have recovered well and will give us another opportunity in the future should you ever require our services. Many thanks, Livia - DUTC Management Team
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Review titled Good practice but one bad member of staff
Rated 3 stars out of 5
by Anonymous - Posted on 06 April 2023
I had deep cut on my finger and my finger wouldn’t stop bleeding, first day I went to walking centre the nurse was so helpful she bandaged my wound to stop the bleeding and she told to go the next day to get check up, if the bleeding did not stop and for any sign of infections. Second time I went the nurse was so helpful and she cleaned my wound, checked to see if it’s infected or not and the nurse bandaged my finger again. The nurse told me to go back in two days time to get my wound checked out for any infections. I went to walking centre third time and this time there was nurse/ healthcare assistant at receptionist desk, I couldn’t read her name badge and she said to me that they don’t care for wound but when I said the nurse said to me to come so that my wound could be checked out by a nurse, she reluctantly took my details then said I have wait three hours but there is no guarantee that I would be seen by a nurse. When she said this to me I said I will come back thenext day and I went back next day the receptionist this time just took my detail and said that I should wait in the waiting to be seen by a nurse. I couldn’t confirm if she was a nurse or a health assistant behind the receptionist desk who was on her phone and listening to everything I was saying to the receptionist. The nurse called me into the triage room and the nurse/health assistant from behind receptionist desk was with nurse in the triage room and the nurse refused check my wound even when I asked her to see and the nurse said get checked by your gp but it’s later in the day I couldn’t get gp appointment that day and bank holiday weekend so no doctor appointment would be available. I can’t believe people like that work in care and who have got no kindness or compassion toward human being but they are working in care.
Visited April 2023
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hello, Thank you for your review. We value your feedback and are thrilled you feel over all we operate a good service. We appreciate your comments on the particular member of the team you have mentioned. We’re always grateful for feedback to make sure we can improve our staffs communication. I have passed this on to our team as something we will work on for the future. If there is anything else you wish to raise or any concerns you may have please do not hesitate to get in touch. Derby Urgent Treatment Centre.