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Diamond Health Group

74 Hendford, Yeovil, Somerset, BA20 1UJ

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Patient ratings and reviews

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Reviews

Displaying 1 to 10 of 52

  1. Review titled Lovely staff

    Rated 4 stars out of 5

    by Anonymous - Posted on 10 November 2024

    The ladies that administered my little baby’s immunisations were lovely. They told me exactly what they were doing and what they were giving him. They made me feel comfortable and even got a few smiles out of my little one

    Visited November 2024

    Report as unsuitable

    Diamond Health Group has not yet replied.


  2. Review titled Great Nurses

    Rated 5 stars out of 5

    by Anonymous - Posted on 08 November 2024

    The 2 Nurses doing the babies immunisations were amazing, explain everything and what to expect after, very caring and don’t rush you

    Visited November 2024

    Report as unsuitable

    Diamond Health Group has not yet replied.


  3. Review titled Smear test visit

    Rated 4 stars out of 5

    by Anonymous - Posted on 19 October 2024

    The nurse who did my smear test was amazing, patient and kind. The nurse understood my phobias and was so supportive . However, the staff on reception are often appear to be fed up. This leads them to come across as very unsupportive and rude. I assume this is due to the high amount of pressure they’re under to handle a large amount of calls each day. I feel this has made them void of empathy. Please put more funding into the management of the phone lines at this surgery. I’m almost completely convinced that with a smaller work load, those who work on reception will be happier to assist and not completely ignorant to their tone when talking to patients.

    Visited October 2024

    Report as unsuitable

    Diamond Health Group has not yet replied.


  4. Review titled Great care

    Rated 5 stars out of 5

    by Anonymous - Posted on 12 October 2024

    Very helpful, caring and compassionate staff who did everything and more to make me feel at ease and stay with me until I felt safe enough to leave 😊 nothing was to much and my care felt like it came first!

    Visited October 2024

    Report as unsuitable

    Diamond Health Group has not yet replied.


  5. Review titled A struggle

    by Anonymous - Posted on 01 November 2024

    I had a great experience with the nurse practitioner the other day. However, overall this surgery has been a struggle the last few years. The GP prescribed me medication, told me I needed a review, I had to organise the review which as with most surgeries involves ringing up on a morning to be put in a call queue and not get an appointment. I was told to try the eConsult system, which in theory should be great, a GP seemed to respond promptly and agree to a repeat prescription with an upping of the dosage. A few days later, I decided to see if the meds had arrived, nothing. It took 10 days for the prescription to go through, in which time the meds I was on ran out, meaning that when the pharmacy did tell me they had arrived, I had to refuse them as I could not go to the higher dose and have to start the cycle again. The negative impact from the hassle of doing this outweighs any benefits I seem to get from the meds themselves so I just give up. Perhaps this is the same everywhere, I don't know. The employees all seem great and do their best, but something in the system seems broken.

    Visited October 2024

    Report as unsuitable

    Diamond Health Group has not yet replied.


  6. Review titled Poor service and communication

    Rated 1 star out of 5

    by Anonymous - Posted on 04 October 2024

    Not only did my baby not get her 6-8 week check up (10 weeks old and still heard nothing) I attended for my smear, booked by the receptionist and it was a waste of time as I am not yet 12 weeks post partum, so was a waste of everyone’s time

    Visited October 2024

    Report as unsuitable

    Diamond Health Group has not yet replied.


  7. Review titled Good practice

    Rated 4 stars out of 5

    by Anonymous - Posted on 11 October 2024

    The nurse that attended to me was very lovely and easy to speak to. She made me comfortable and I wasn’t tensed at all.

    Visited October 2024

    Report as unsuitable

    Diamond Health Group has not yet replied.


  8. Review titled Very kind

    Rated 5 stars out of 5

    by Barbara Armstrong - Posted on 15 October 2024

    No problems straight forward got the help I needed. Made me feel happy again and got my medication the same day as I lost both parents and needed support and there if I need them

    Visited September 2024

    Report as unsuitable

    Diamond Health Group has not yet replied.


  9. Review titled Friendly staff

    Rated 5 stars out of 5

    by Char - Posted on 28 September 2024

    Was made to feel comfortable through my procedure. Friendly nurses who were happy to answer any of my questions

    Visited September 2024

    Report as unsuitable

    Diamond Health Group has not yet replied.


  10. Review titled Ladies procedure c/s

    Rated 4 stars out of 5

    by Anonymous - Posted on 28 September 2024

    Both ladies conducting my examination in treatment room 16 on Friday 27th Sept were kind and caring explaining everything well, thank you so much.

    Visited September 2024

    Report as unsuitable

    Diamond Health Group has not yet replied.