Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Doctor
Rated 4 stars out of 5
by Bridget Rosewell - Posted on 15 March 2025
Understood my concerns and ongoing assistance. Took time to explain the way forward whilst emphasising any input I need to make going forward
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled Yeovil doctors
Rated 3 stars out of 5
by Anonymous - Posted on 06 March 2025
I’m in 2 minds about Henford Lodge. Some of the staff are helpful, most are not. Luckily for me the last receptionist I spoke to was helpful and questioned why I was asked to use e-consult when I should have had an emergency on the day appointment. E-consult is ok if your not working and only have limited time to actually log in and use the facility
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled Quick service
Rated 4 stars out of 5
by Roger Willis - Posted on 07 March 2025
I contacted my gp practice through e consult and was asked to make an appointment with the gp and given 3 separate available appointments within the week. After seeing the gp I needed a blood test and was given an appointment the following day. The whole procedure ran smoothly and is a vast improvement on previous visits to the gp.
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled Recommended
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
Really improved now there are more doctors and appointments are available at Abbey Manor again. In my recent appointment I was given plenty of time to explain symptoms and discuss my concerns and options.
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled More receptionists who were very friendly and helpful
Rated 4 stars out of 5
by Clare Cullen - Posted on 05 March 2025
E consult us definitely the way forward to get an appointment . Had a new doctor whi was very nice and understanding.
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled Improved appointments
Rated 4 stars out of 5
by Nicola - Posted on 06 February 2025
Impressed with the efficiency of getting a GP appointment. After filling an online consultation, I was contacted within 24 hours by the practice, offered an appointment within a week. The GP I saw was very thorough & I was booked in for bloods within a week & a follow up appointment within 2 months. In the past I’ve not had the best experience with this practice, they have clearly listened & improved.
Visited February 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Nicola, Thank you for your positive feedback. I’m delighted to hear that you were impressed with the efficiency of our appointment system. After filling in your eConsult, it’s wonderful to know that you were contacted within 24 hours and offered an appointment within a week. We always aim to ensure that our patients receive prompt and thorough care, and I’m pleased to hear that the GP you saw was very thorough. It’s also great that you were quickly booked in for blood tests and have a follow-up appointment scheduled within two months. We truly value your feedback, especially as you mentioned that your past experiences with the practice were not as positive. It’s reassuring to know that our efforts to listen and improve are making a difference for our patients. Kind regards, Charlotte – Practice Manager
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Review titled Kindness and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2025
The GP was empathetic and understanding of my issues. He talked me through the process and assured me that all tests would be to get to the bottom of my issues. He also referred me to the pain clinic. His time and understanding was very much appreciated
Visited February 2025
Diamond Health Group has not yet replied.
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Review titled Smear test clinic
Rated 4 stars out of 5
by Julie Hinds - Posted on 20 February 2025
Easy to get appointment following call up. Professional and friendly nurse, clear explanation of what you are being screened for, how long results will take, outcome and repeat screening procedures.
Visited February 2025
Diamond Health Group has not yet replied.
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Review titled All ran to time
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2025
Very kind staff nurse. Very thoughtful and gentle she deserves a medal! A good second visit that ran efficiently to time as well.
Visited February 2025
Diamond Health Group has not yet replied.
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Review titled The way care should be
Rated 3 stars out of 5
by Anonymous - Posted on 12 February 2025
I had an appointment with a more experienced GP yesterday. The experience was chalk and cheese from that I had with a younger GP two weeks ago. This time the GP listened and took the time to address all of the issues which will hopefully result in a holistic approach to my health issues. I came away feeling completely different to the way I felt two weeks ago - I felt I'd been listened to and not brushed off and told to go because my time was up.
Visited February 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Thank you for sharing your experience. I’m delighted to hear that your recent appointment with a more experienced GP was so much more positive compared to your previous visit. It’s wonderful to know that this GP took the time to listen carefully and address all of your concerns, giving you hope for a more holistic approach to your health issues. We truly value patient-centered care, and your feedback reinforces our commitment to ensuring every patient feels heard and supported. Your experience is exactly what we aim for at our surgery, and I’ll be sure to share your kind words with our team. If you would like, we would be happy to look into your previous visit to better understand what happened and address any concerns you may have. Kind regards, Charlotte – Practice Manager