Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Doctor
Rated 4 stars out of 5
by Bridget Rosewell - Posted on 15 March 2025
Understood my concerns and ongoing assistance. Took time to explain the way forward whilst emphasising any input I need to make going forward
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled Yeovil doctors
Rated 3 stars out of 5
by Anonymous - Posted on 06 March 2025
I’m in 2 minds about Henford Lodge. Some of the staff are helpful, most are not. Luckily for me the last receptionist I spoke to was helpful and questioned why I was asked to use e-consult when I should have had an emergency on the day appointment. E-consult is ok if your not working and only have limited time to actually log in and use the facility
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled Excellent doctor
Rated 4 stars out of 5
by Anonymous - Posted on 18 March 2025
The doctor I seen on the day listened to my concerns and took me seriously, reassured me I made me feel at ease. One of the best Doctors I’ve seen at the practice for a long time definitely showed he cared about the patient and even remembered my daughter he’s seen not that long ago and checked on her too.
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled Prompt service
Rated 5 stars out of 5
by philip moore - Posted on 19 March 2025
The system using engage consult for non urgent conditions worked very well and I was offered a face to face appointment within a couple of working days. Much better than trying to get through on the phone at 8.30 am
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled Online Consult worked
Rated 4 stars out of 5
by Helen Osborne - Posted on 16 March 2025
Very thorough Doctor. Online consult worked well, would be even better if it was available 24/7. Pleased with the service I received.
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled Quick service
Rated 4 stars out of 5
by Roger Willis - Posted on 07 March 2025
I contacted my gp practice through e consult and was asked to make an appointment with the gp and given 3 separate available appointments within the week. After seeing the gp I needed a blood test and was given an appointment the following day. The whole procedure ran smoothly and is a vast improvement on previous visits to the gp.
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled Recommended
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
Really improved now there are more doctors and appointments are available at Abbey Manor again. In my recent appointment I was given plenty of time to explain symptoms and discuss my concerns and options.
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled More receptionists who were very friendly and helpful
Rated 4 stars out of 5
by Clare Cullen - Posted on 05 March 2025
E consult us definitely the way forward to get an appointment . Had a new doctor whi was very nice and understanding.
Visited March 2025
Diamond Health Group has not yet replied.
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Review titled Improved appointments
Rated 4 stars out of 5
by Nicola - Posted on 06 February 2025
Impressed with the efficiency of getting a GP appointment. After filling an online consultation, I was contacted within 24 hours by the practice, offered an appointment within a week. The GP I saw was very thorough & I was booked in for bloods within a week & a follow up appointment within 2 months. In the past I’ve not had the best experience with this practice, they have clearly listened & improved.
Visited February 2025
Review titled Diamond Health Group
Replied on 17 February 2025
Dear Nicola, Thank you for your positive feedback. I’m delighted to hear that you were impressed with the efficiency of our appointment system. After filling in your eConsult, it’s wonderful to know that you were contacted within 24 hours and offered an appointment within a week. We always aim to ensure that our patients receive prompt and thorough care, and I’m pleased to hear that the GP you saw was very thorough. It’s also great that you were quickly booked in for blood tests and have a follow-up appointment scheduled within two months. We truly value your feedback, especially as you mentioned that your past experiences with the practice were not as positive. It’s reassuring to know that our efforts to listen and improve are making a difference for our patients. Kind regards, Charlotte – Practice Manager
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Review titled Kindness and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2025
The GP was empathetic and understanding of my issues. He talked me through the process and assured me that all tests would be to get to the bottom of my issues. He also referred me to the pain clinic. His time and understanding was very much appreciated
Visited February 2025
Diamond Health Group has not yet replied.