Diamond Health Group
74 Hendford, Yeovil, Somerset, BA20 1UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 07 January 2025
I had two appointments made at the same time, so I had them written down on an appointment slio by the receptionist. Both appointments had incorrect times, resulting in me missing my 1st appointment, as I turned up at the time she had written down! The second appointment, I had to ring and confirm the time, as I had a text with a different time come through a few days before. Maybe this is why people are missing appointments!! Also, I had to have bloods re-taken, as after I found a lump, I had to have bloods and a scan/mammogram. The bloods the GP took at the time were lost? How!!! Something so important!!! I had to wait on hold for over an hour both times I called, just to speak to a receptionist. Then you can never get an appointment that day, only 2 months later. That's why the A&E is so over stretched as they have people being told to go there instead of a GP, when it really isn't necessary for them to go to A&E. The whole system is appalling and staff are making wreckless mistakes!!!
Visited January 2025
Diamond Health Group has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Marina - Posted on 11 January 2025
The nurse showed compassion and care . She made sure I understand the microbiology of the potential illness and what will be the next steps . It made me feel taken care of . This happens all the time I go to this GP surgery.
Visited January 2025
Diamond Health Group has not yet replied.
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Review titled Lovely staff
Rated 4 stars out of 5
by Anonymous - Posted on 10 November 2024
The ladies that administered my little baby’s immunisations were lovely. They told me exactly what they were doing and what they were giving him. They made me feel comfortable and even got a few smiles out of my little one
Visited November 2024
Diamond Health Group has not yet replied.
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2024
I have encountered a few receptionists at this surgery since I tried to join in July 2024. It was a very unpleasant experience till I met a receptionist in September who made it possible. Very emphatic. I wish I knew her name. Receptionist yesterday Friday 15/11/2024 in the afternoon was phenomenal, very helpful. She gets a 5 star ⭐️ from me
Visited November 2024
Diamond Health Group has not yet replied.
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Review titled Great Nurses
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
The 2 Nurses doing the babies immunisations were amazing, explain everything and what to expect after, very caring and don’t rush you
Visited November 2024
Diamond Health Group has not yet replied.
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Review titled Impressed
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
The doctor I saw was thorough, explained everything well, friendly, helpful and understanding. The nurse I saw was the same, and very kind. Test results were rapid, as was treatment.
Visited November 2024
Diamond Health Group has not yet replied.
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Review titled Wonderful nurses.
Rated 5 stars out of 5
by Diane Stacey - Posted on 23 November 2024
Had my routine smear test and it was done with as much dignity as it could be. Nurses were both lovely X thank you xx
Visited November 2024
Diamond Health Group has not yet replied.
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Review titled Smear test visit
Rated 4 stars out of 5
by Anonymous - Posted on 19 October 2024
The nurse who did my smear test was amazing, patient and kind. The nurse understood my phobias and was so supportive . However, the staff on reception are often appear to be fed up. This leads them to come across as very unsupportive and rude. I assume this is due to the high amount of pressure they’re under to handle a large amount of calls each day. I feel this has made them void of empathy. Please put more funding into the management of the phone lines at this surgery. I’m almost completely convinced that with a smaller work load, those who work on reception will be happier to assist and not completely ignorant to their tone when talking to patients.
Visited October 2024
Diamond Health Group has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2024
Very helpful, caring and compassionate staff who did everything and more to make me feel at ease and stay with me until I felt safe enough to leave 😊 nothing was to much and my care felt like it came first!
Visited October 2024
Diamond Health Group has not yet replied.
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Review titled A struggle
by Anonymous - Posted on 01 November 2024
I had a great experience with the nurse practitioner the other day. However, overall this surgery has been a struggle the last few years. The GP prescribed me medication, told me I needed a review, I had to organise the review which as with most surgeries involves ringing up on a morning to be put in a call queue and not get an appointment. I was told to try the eConsult system, which in theory should be great, a GP seemed to respond promptly and agree to a repeat prescription with an upping of the dosage. A few days later, I decided to see if the meds had arrived, nothing. It took 10 days for the prescription to go through, in which time the meds I was on ran out, meaning that when the pharmacy did tell me they had arrived, I had to refuse them as I could not go to the higher dose and have to start the cycle again. The negative impact from the hassle of doing this outweighs any benefits I seem to get from the meds themselves so I just give up. Perhaps this is the same everywhere, I don't know. The employees all seem great and do their best, but something in the system seems broken.
Visited October 2024
Diamond Health Group has not yet replied.