Dr M Goyal's Practice
The Health Centre, Church Elm Lane, Dagenham, Essex, RM10 9RRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Dr M Goyal's Practice.
Reviews
-
Review titled Rubbish surgery
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
Useless is the only way to discribe this practice you can stay on the phone for an hour at a time and no one picks up once I rang them whilst sitting in the waiting room just to see what happens receptionist sat there talking and the phone wasn’t even ringing I held on for 10 mins !!! Mixed messages from emails one hand doesn’t know what the other is doing !!
Visited August 2022
Review titled Dr M Goyal's Practice
Replied on 23 November 2022
Dear Patient I am sorry to hear that you are unhappy with the Reception Team. Your comments have been reviewed and discussed at our recent Practice meeting. Some of our staff are new and still in training and the importance of answering calls promptly has been reiterated to all the staff. We are upgrading our phone system to include call numbering and also increasing the number of call handlers at busy times. We are sorry for the inconvenience caused on this occasion. If you wish to discuss this matter further or have more information about this incident, please contact me. Thank You Practice Manager.