Dr M Suares' Practice
Pilch Lane, Huyton, Liverpool, Merseyside, L14 0JEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Deborah culshaw - Posted on 08 April 2024
Had an appointment today , felt listened to, given good advice which was followed up with a link to exercises for my issue. Excellent service.
Visited April 2024
Review titled Dr M Suares' Practice
Replied on 14 May 2024
Dear Patient Thank you for taking the time to leave your positive feedback about Pilch Lane Surgery. This has been shared with the practice team and It is very much appreciated by all at the surgery. Our staff & clinicians always enjoy reading reviews such as the one you left us! It lets us know we are making patients happy and doing something right! Thank you again Julie Ryan Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
The doctors mess up referrals which in turn prolong your appointment time with hospitals. Great advice from the receptionist “leave if you are unhappy” Had texts messages with sensitive information sent to me also other patient’s information was sent to me. Madness might have to take the receptionist advice and leave
Visited May 2023
Review titled Dr M Suares' Practice
Replied on 16 May 2023
Dear Patient, Thank you for taking the time to providing your feedback on the services provided at Pilch Lane Surgery. I am the Practice Manager and I am very sorry to hear of your experience. I would very much like to investigate your concerns, and therefore would appreciate if you could write to me and provide more information on your experience. We value all feedback and we can only make improvements when we have all the details. Your feedback has been shared with the practice team and your comments are very much appreciated by the whole practice. Thank you
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Review titled great practice
Rated 5 stars out of 5
by brenda pears - Posted on 24 October 2022
i have not long moved to pilch lane surgery and have been very impressed with all the staff, they have all been professional, courteous, pleasant and should all be so very proud of themselves, and i have nothing but praise for them all, thankyou, mrs brenda pears.
Visited October 2022
Review titled Dr M Suares' Practice
Replied on 25 October 2022
Dear Mrs Pears We are very grateful that you have took the time out to provide us with your positive review about Pilch Lane Surgery, in particular the staff. We always strive to provide the best service and customer care to all our patients and such positive comments help to further motivate the team to continue their good work and improve morale. Your feedback has been shared with the whole practice team and is very much appreciated by everyone. Thank you Julie Ryan Practice Manager
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Review titled great practice
Rated 5 stars out of 5
by john pears - Posted on 22 October 2022
my wife brenda and i have not long moved to your practice and have been most impressed with how professional, pleasant and so helpful all the staff have been to us both, we wish we had moved from our previous practice a long time ago, you should all be so proud of yourselves, so from brenda and i, we just want to thank you all, yours sincerely brenda and john pears.
Visited October 2022
Review titled Dr M Suares' Practice
Replied on 25 October 2022
Dear Mr Pears, Thank you so much for taking the time to provide your positive feedback about Pilch Lane Surgery, especially regarding our staff. We always strive to provide the best possible service to all our patients, and it is lovely when this is recognised in such a positive way. I have shared your comments with the whole practice team, and it has been greatly appreciated by everyone at the practice. Thank you Julie Ryan Practice Manager