Dr Maassarani & Partners
Ebony Way, Kirkby, Liverpool, Merseyside, L33 1XTContact details and opening times
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Reviews
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2025
I know a lot of GP’s are below standard at the moment and we all have the 8am dash each day for an appointment. However, even when you call for a routine appointment (that they themselves say are available to book 2 weeks in advance) they say they can’t do it and I should call at 8am. Please bear in mind I never call for myself it is only for one of my 3 children! With one daughter they have lied about referring them to an additional service and with my other daughter they have taken ages to refer them and then did nothing about it when their referral was rejected by the hospital! Only when I queried it did they say ‘leave it with us’ but this has been over a month now! This is potentially serious condition as well that if not investigated could lead to a head injury. I have tried to complain and been hung up on twice! To give some positives some doctors I have seen with my daughters have been very friendly and thorough and have given and great plan of care whilst others have quite literally googled in front of me what medication to give! I intend to move to another GP practice and I urge anyone reading this to do the same!
Visited March 2025
Review titled Dr Maassarani & Partners
Replied on 01 April 2025
Dear Patient , Thank you for your feedback regarding your recent experiences with our practice. I’m genuinely sorry to hear that you’ve been facing these difficulties, and I want to assure you that your concerns are taken very seriously. I understand how frustrating it must be to have experienced challenges in securing timely appointments, especially when it concerns the care of your children. It is absolutely not our intention to make it difficult for families to access the care they need, and I apologise for any confusion or inconsistency you've encountered when trying to book routine appointments. We are actively working on ways to improve our appointment booking system to make it easier and more reliable for our patients. If you do have any concerns regarding referrals Please contact the practice to speak with our admin manager who will be happy to look into this for you. I sincerely hope that you will reconsider your decision to leave the practice, as we would love the opportunity to regain your trust and improve your experience. Please reach out if there is anything further we can assist with. Many thanks Kelsey Keam Practice Operations Manager
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Review titled Dr Maassarani and Partners
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2025
The process of booking appointments is disgraceful Tried for 2 weeks to do an online consultation, as soon as 7am hits the notice changes straight away to not available until next day ? How is this possible? The online consultations cannot be all used dot on 7am every day? Pointless way of trying to get appointment if it’s not accessible at all!
Visited January 2025
Review titled Dr Maassarani & Partners
Replied on 01 April 2025
Dear Patient, Thank you for taking the time to share your feedback regarding your experience with booking an online consultation. I sincerely apologise for the frustration this process has caused you. I understand how important it is to have reliable and accessible ways to book appointments, and I’m sorry to hear that you’ve had difficulty securing an online consultation despite your efforts. Your experience clearly does not meet the standard of service we strive to provide, and I can completely appreciate how this would be frustrating. The online consultation slots are made available at 7am each day, and it is possible that they fill quickly, especially given high demand. However, we are committed to ensuring that all patients have access to timely care, and I completely understand your concern about the availability of slots. This is certainly not the experience we want to offer. We are currently undergoing a change with our online consultations which will be available soon which will make online access more accessible for patients. Again, I apologise for the inconvenience and frustration you’ve experienced. Your feedback is incredibly valuable as we work to make improvements, and I genuinely appreciate you bringing this matter to our attention. If you need further assistance or would like to discuss this in more detail, please don’t hesitate to reach out. Many thanks Kelsey Keam Practice Operations Manager
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Review titled Lovely staff but awful practice
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2024
I am currently transferring to another GP as obtaining an appointment just isn't possible with this practice. The online tool is never available at 7am, trying to get any appointment either urgent or non urgent over the phone is unsuccessful every attempt and attending in person to beg for an appointment is impossible. We were advised to queue up before 8am and 'try that way' but we were still not guaranteed to get anything. We were also told to attend the Walk-in Centre which was at full capacity. The whole process is stressful and I feel heart sorry for the staff who try their best however I can only imagine the amount of abuse they have to put up with daily.
Visited November 2024
Review titled Dr Maassarani & Partners
Replied on 05 December 2024
Dear Patient, Thank you for leaving feedback on your experience with the practice. I'm disappointed to hear that you feel you need to move GP Practices due to the difficulty of obtaining an appointment. The practice offers appointments in various different ways, however the appointments are given on a first come first served basis : On the day appointments: the practice have on the day appointments Monday - Friday which become available from 8am by calling the practice or attending the reception. Patch's- Patch's in an online form that can be completed from 7am Monday - Friday. Just like appointments when all of the availability has been filled for the day, Patch's will automatically shut. Routine appointments - The Practice have routine appointments which are available to book 2 weeks in advance. Extended Access - GP appointments available in various locations across Kirkby Monday - Friday between 18:30-20:00 and Saturdays 09:00-17:00 The NHS also offers other healthcare services that are available for all patients such as Pharmacy's, Walk in centre, NHS 111, A&E. If your condition can be treated by one of these other healthcare service the practice will signpost you to this service if appropriate/the practice is at the full capacity for the day. We appreciate your feedback and we are currently reviewing our triage process to make access easier for patients and we will use your feedback in this process. If you would like to discuss anything further please do not hesitate to contact the practice. Many thanks Kelsey Keam Practice Operations Manager
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Review titled Almost impossible to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2024
Absolutely disgusting the way all patients have to call and queue by 8am to try and get an appointment for any day. If they’re gone it’s tough, you have to keep calling each day to try and win the healthcare lottery.
Visited November 2024
Review titled Dr Maassarani & Partners
Replied on 05 December 2024
Dear Patient , Thank you for leaving feedback regarding your recent experience with the practice. We value all feedback. The practice have on the day appointments Monday - Friday which do become available from 8am by calling the practice or attending the reception. We have routine appointments which are available to book 2 weeks in advance. We also have extended access clinics which are GP appointments based in various location around Kirkby late night and also on Saturdays. although non of these appointments are unlimited therefore they are all given on a first come first served basis we signpost patients to other services available such as Pharmacy's , walk in centre, NHS 111 and A&E. We appreciate your feedback and we are currently reviewing our triage process to make access easier for patients and will use your feedback in this process. If you would like to discuss anything further please do not hesitate to contact the practice. Many thanks Kelsey Keam Practice Operations Manager
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Review titled Lack of appointments
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
Multiple times I have tried to get an appointment to no luck. If you call or go in to the doctors you are told you need to go online and fill out the Patches thing but it is never open tells you to come back tomorrow at 7am and then at 7am it says it’s closed still. I understand the struggles a GP surgery faces but something needs to be done to help fix this issue, it needs to be looked into to see what can be done to improve because so many people are left suffering because they cannot get into to an appointment. I see they have opened up more appointment times between 18.30 and 20.00 and even on Saturday but still doesn’t appear to have made a difference. However I would like to add that I have had 2 appointments a few years ago with one specific doctor at the practice who is amazing. The doctor is straight to the point but in a caring way and always gets things sorted it is thanks to this doctor that I am actually receiving the necessary care for 2 conditions by specialists. Wish I could name this doctor as this doctor is amazing and never fails to help and be supportive unlike others at the practice who let it down.
Visited September 2024
Review titled Dr Maassarani & Partners
Replied on 30 September 2024
Dear Patient Thank you for reaching out and sharing your concerns about the difficulty in securing an appointment at our practice. I understand how frustrating it can be not to get the timely access you need, and I appreciate your patience during this time. The demand for GP appointments has been exceptionally high recently, and our team is working diligently to accommodate as many patients as possible. While we strive to provide accessible care to all of our patients, there are times when appointment availability is limited due to this increased demand. We want to assure you that we are exploring all possible ways to manage this including using other healthcare professionals to support our patients needs. In the meantime, if your health concern is urgent, please let our reception team know, and they will do their best to prioritise your care. PATCHES is our online consultation which is available every day from 7am, once the capacity has been taken for the day PATCHES will automatically close until the next day. We truly value your understanding and patience, and our goal remains to provide you with the highest standard of care. If there’s anything else we can do to support you, please feel free to get in touch. Yours sincerely, Kelsey Keam Practice Operations Manager Dr Maassarani & Partners
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Review titled Absolutly Shocking
Rated 1 star out of 5
by Connor - Posted on 08 July 2024
I have multiple times tried to contact the surgery in order to get a sick note aswell as an appoinment for an ongoing conditon. Everytime I got to call the surgery the automated line gives me options so I follow the options and get cut off due to the surgery not opening phone lines before 11am. I then went online to get and appoinment and request a sick note as you used to be able to do so but yet again, It wants me to register for Patchs which is a load of rubbish as once you register and go to make a request you get no confirmation of request and it just says all appointments taken even if you are trying to request a sick note. I dont get why it has to be so hard in order to get an apoinment or sick note for work. The surgery used to be good and ateentive to these things but ever since they changed things it has gone down hill alot and I;m suprised patients havnt left and found GPs elsewhere. Again Im constantly trying each day which I have been and yet still no response. It really needs to be sorted as it feels like myself and others are getting neglected by our own Gp Surgery
Visited July 2024
Review titled Dr Maassarani & Partners
Replied on 10 July 2024
Dear Connor Thank you for leaving feedback. Its very important that we receive all feedback whether negative or positive. I'm sorry to hear that you have found it difficult to obtaining appointment. We offer appointment in various ways: On the day: on the day appointment can be obtained by telephone or attending the practice at 8am. Routine appointment: You are able to pre-book an appointment up to 2 weeks in advance. This does not include practice nurse as you can book these up to 6 weeks in advance. Patches : Patches is an online consultation which you can submit by completing the form on our website Monday - Friday from 7am. Once the practice receives full capacity for online patches request our website will not accept any more. Appointments are given on a first come first served basis. The practice is receiving a high demand for appointments and I am very sorry that you have been unable to get an appointment. If you would like to discuss this further please do not hesitate to contact the practice. Many thanks Kelsey Keam Practice Operations Manager
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Review titled Unable to contact
Rated 2 stars out of 5
by Stacey McVey - Posted on 01 May 2024
After 15 or so attempts of being cut of after 35 seconds when trying to call to make an appointment I e-mailed the practice e-mail address I had because I naively assumed the lines were down. I then went the practice on my lunch to try and make an appointment and the receptionist advised me this was not possible and my only options were to try the patches system on line or come back at 7.30am and queue up. I asked were appointments released on the app like previous years, the receptionist didn't now and she didn't know why the lines were cutting of after 35 seconds. This is an absurd way to deal with patients and a shocking process. She was perfectly polite but how could she not know if the lines had been down or not? I personally have not needed a GP in a few years and I was told how badly the practice had declined since the take over but didn't believe it. It's actually worse than I imagined. I will try the patches system at 7am whilst I queue up outside but getting an appointment should not be this much time and effort. I will look to change GP's. I did also receive an SMS inviting me to PPG event on 7th May for coffee and cake with an e-mail to respond to, I've tried mailing to get an appointment but got no response. I get all the difficulties the NHS faces but how can you take over a practice and just end all lines of communication?
Visited May 2024
Review titled Dr Maassarani & Partners
Replied on 03 June 2024
Dear Mrs Mcvey, Thank you for leaving feedback. In July 2023 Trentham Medical centre telephone line was changed once it merged with Dr Maassarani & Partners. Please ensure when calling the practice you are calling Dr Maassarani & Partners 0151 902 0010 not The old Trentham Medical Centre as that practice no longer exists. If you are still having difficulties please don't hesitate to contact us. Many thanks Kelsey Keam Practice Operations Manager
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Review titled very good
Rated 5 stars out of 5
by Edmund Wallace - Posted on 16 April 2024
Spoke to receptionist and she was brilliant very helpful and understanding.first point of call is so important been lacking in recent years
Visited April 2024
Review titled Dr Maassarani & Partners
Replied on 03 June 2024
Dear Mr Wallace Thank you for leaving feedback. I'm delighted to hear about your positive experience at the practice. I will be sure to share your feedback with the practice team. Many thanks Kelsey Keam Practice Operations Manager
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Review titled Just don't listen
Rated 1 star out of 5
by Damon Johnson - Posted on 25 March 2024
I have had a horrible time with prescriptions. I had an old surgery on the NHS app and called up to get it removed as I had letters going to my old GP. The receptionist removed the wrong one and now I cant order prescriptions. Absolutely baffled as I asked the receptionist to confirm she had it right as they lack the ability to carry out the task at hand. Low and behold, two months later, the wrong surgery has been removed. Feels like an episode of beadles about or black mirror every time I deal with them.
Visited March 2024
Review titled Dr Maassarani & Partners
Replied on 03 June 2024
Dear Mr Johnson, Thank you for leaving feedback. Since leaving this feedback I know we have spoken and I hope this issue is now resolved. If you need to discuss anything further you know you can email/call the practice to speak with me. Many thanks Kelsey Keam Practice Operations manager
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Review titled Unlike
Rated 2 stars out of 5
by Virginija Baniukeviciene - Posted on 01 March 2024
I was very disappointed my gp. 28th of February I have to had call appointment with the doctor discus about my blood test and I didn't had any call from doctor. Blood test shows weakened immunity system, low iron, zink, calcium feeling weak, 3 months ego had hernia surgery. Today went in gp asked why didn't had call appointment, reception girl just rebooked my appointment for 14th of March. Start to discus I feeling very weak but she set is not urgent appointment. I was very sad....
Visited March 2024
Review titled Dr Maassarani & Partners
Replied on 11 March 2024
Dear Mrs Virginija Thank you for leaving feedback, the Practice takes all feedback very seriously. On behalf of the practice I am sorry that you did not receive a call on 28/02/2024and I will investigate this further. I can see that you spoke to the GP on 08/03/2024 and discussed the blood results with you. I am sorry that your recent contact with the practice was not positive and we endeavour to improve patient experience. If you would like to discuss this further please do not hesitate to contact myself. Many thanks Kelsey Keam Practice Operations Manager Dr Maassarani & Partners