Dr T P Fox & Partners
Colton Mill Medical Centre, Stile Hill Way, Colton, Leeds, West Yorkshire, LS15 9JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Harder and More Inconvenient Each Time
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2024
Every time I have to book with Colton Mill, I find it harder and harder to access. Frequent and consistent changes to how to book appointments, removing access via the NHS app etc. If you try to call to resolve the above, you can be waiting for an hour to get through. All I needed to do was book a routine blood test but this has become locked behind so many hurdles that it feels impossible.
Visited July 2024
Dr T P Fox & Partners has not yet replied.
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Review titled Really helpful staff and a fabulous new Total Triage system
by Annabel Gentry - Posted on 26 July 2024
We have just relocated to the area from Isle of Man & at first I was struggling to use the old online booking system with being a teacher I could never quite get an appointment in the short time frame each morning before leaving for work. All the staff have been super helpful when we first came. Today the young lady on reception at Colton Mills was super lovely, (9.30am 26/07) trying to help me get the full stop off after Mrs so I could use the new system Total Triage as the system kept kicking me out due to the pre-entered name data & my name having a full stop after 'Mrs'. She did it there & then for me. I got home, used the new system and instantly got the appointment text to go online and arrange an appointment. Wonderful. I just wanted to say this system has been marvellous for me as a FT working person who cannot have their phone by them while teaching. Thank you to the lovely receptionist and to Colton Mills for changing their online booking system. I was at breaking point trying to use the old system while working FT as a teacher & no clue how to get an appointment booked in so I could ask for time off at work. Thank you.
Visited July 2024
Dr T P Fox & Partners has not yet replied.
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Review titled I feel listened to
Rated 5 stars out of 5
by Trisha Hiley - Posted on 12 January 2024
I’m not a regular to the GP surgery but on the last 2 occasions I felt that the doctor took time to listen and was very attentive, and gave me honest and valid advise
Visited January 2024
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for taking the time to feedback. We are pleased to hear about your positive experiences with the Doctors. Your comments have been shared with our practice team. Many Thanks Practice Management Team
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Review titled Covid and flu jabs
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
As per usual the drive through service (held last weekend at Gipton Fire Station) for flu and covid vaccinations was excellent. We were guided through seamlessly from start to finish, great organisation. Thank you to everyone helping on the day, it was cold but you all had a welcoming smile for the patients. A good job well done.
Visited October 2023
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for taking the time to feedback about your experiences. We have shared your comments with our team. Many Thanks Practice Management Team
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Review titled Exemplary Practice
Rated 5 stars out of 5
by Sally George - Posted on 19 June 2023
I have nothing but praise for the team at Colton Mill; from first contact with the reception team to my face to face appointments with the doctors or nurses I have always felt listened to and valued. Nothing is too much trouble. They have a patient centred approach and a can do attitude that is invaluable in this field. Advice, treatment and onward referrals have been helpful, timely and appropriate. I cannot fault the on-going care and support I am receiving.
Visited May 2023
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
We appreciate you taking the time to provide us with positive feedback about your experiences. Many Thanks Practice Management Team
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Review titled Helped my family who was struggling
Rated 5 stars out of 5
by Kristina Towning - Posted on 13 December 2022
The admiral nurse at Colton Mill has provided life-changing support for my family who are affected by my father having dementia and Alzheimer’s disease. The admiral nurse came to us at the right time because we needed help but we didn’t know who to turn to. The admiral nurselistened to us and she had the knowledge to solve our problems. The admiral nurse recognised that my family were at crisis point and helped us manage complex needs, she considered the person living with dementia and the people around them and organised a life changing solution. The admiral nurse is a credit to the area and an admiral nurse is a service that was needed, massively ! Thanks once again.
Visited November 2022
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for taking the time to provide feedback about your positive experience. Our Admiral Nurse Beth is a Specialist Dementia Nurse who works for Cross Gates Primary Care Network (PCN) which our practice is part of. This has been a new role since 2022 and we pleased to hear patients experiences using the service and the difference the role has made. Your feedback has been shared with Beth and our wider team. Many Thanks Andrea Mann Cross Gates Primary Care Network Clinical Director Managing Partner Colton Mill and The Grange MC
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2022
So all week i have been trying to make an appointment as before they will prescribe my next prescription of sertraline they want to review me. (Ive had 2 reviews in the 2 years ive been in on it due to post natel depression) and i couldn't get through at all, i tried booking online but there was nothing so i did the E consult as made a note of me trying to contact with avail and i need a review asap for my meds, that was rejected. I finally got through fri pm but there was obviously no apps and my meds have run out and all i can do is try again tomorrow. Its disgusting. Ive been with them years and since covid they have just gone down hill!!!! Waste of time.
Visited November 2022
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for your feedback, we are sorry to hear about your experience with our phone system, we are aware at busy times, patients can be on hold in a queue. We are currently planning a new system to go live in July 24 which we hope will improve patient experiences on the telephone. We would be happy to investigate any future complaints so we can respond to you directly. Please visit our website https://www.coltonmill-thegrange.nhs.uk/com to provide us with further details so we can look into complaints and identify any areas of improvement. Kind Regards Practice Management Team
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Review titled Very frustrating
Rated 3 stars out of 5
by Anonymous - Posted on 02 September 2022
As a new patient my experience so far has been frustrating. Before my first appointment I spent hours trying to contact the hospital to get recent test results sent through to the GP so she would have all the information relevant to my situation. The surgery rang me the day before to confirm receipt of the info from the hospital. When I attended at the surgery the doctor said they hadn't got them! The whole appointment was spent fruitlessly trying to find them. I had to ring the hospital in front of the doctor to ask them to email them through again. Today, on hospitals advice, I rang the surgery to request the doctor write to the hospital to expedite my latest referral. The frustration and treatment I received was unacceptable. Being told they don't do it, even though it was a request from the hospital. Being told I'd have to make an appointment to see the doctor for them to consider it, to give all the information about my medical problem to the doctor, albeit I'd already told it to the doctor at my appointment 2 weeks ago (!). Couldn't make me an appointment for a number of weeks so I'd have to ring in on the day. Then, having told me that a certain receptionist (whose name I have) rings me later at the doctors request make me an appointment to give them further info which, for the 2nd time today, I said I could have given had my previous appointment not been wasted looking for the hospital email with my test results. She then wanted me to tell her everything I'd just td the first receptionist today (unreasonable). I told her I was not going through it yet again and I was in the middle of my meal at which she said, quite rudely, to me "well I'd better let you get on with your meal then". I was about to ask her was she not going to make an appointment then when I realised she'd put the phone down on me. I was incensed. Disgusting. I've now had a text telling me to put it all in writing, like I've nothing else to spend my time doing. Disgraceful. A shambles and disgusting treatment of patients.
Visited August 2022
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for your feedback, we are sorry to hear about your experience. We would be happy to investigate any future complaints so we can respond to you directly. Please visit our website https://www.coltonmill-thegrange.nhs.uk/com to provide us with further details so we can look into complaints and identify any areas of improvement. Kind Regards Practice Management Team