E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful doctor
Rated 4 stars out of 5
by Momina Chowdhury - Posted on 28 December 2024
I was listened, and answered by Doctor thoroughly. I am pleased about the care I received from the doctor. I really appreciate their care of support. Thank you doctor.
Visited December 2024
Review titled E12 Health
Replied on 15 January 2025
Dear Momina, Thank you so much for your kind feedback. We are delighted to hear that you felt thoroughly listened to and that your concerns were addressed by the doctor. Providing compassionate and attentive care is our priority, and it’s wonderful to know that this was reflected in your experience. Your appreciation means a great deal to us, and we will be sure to share your kind words with the Doctor and the Team. We look forward to continuing to serve you. Church Road Health
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Review titled Good service and advice
Rated 4 stars out of 5
by Rahul Kundi - Posted on 11 December 2024
The gp was helpfull in giving me the right advice and referral to get my issue dealt. Was also very polite and also did other checks regarding blood test etc.
Visited December 2024
Review titled E12 Health
Replied on 24 December 2024
Dear Rahul, Thank you for your positive feedback. We’re so glad to hear that the GP was helpful in providing the right advice and referral to address your concerns. It’s great that the GP also took the time to conduct additional checks, like blood tests, to ensure all aspects of your health were considered. Your kind words about their politeness are much appreciated, and we’re grateful for your trust in our care. We hope everything goes smoothly with your next steps, and if you need any further assistance, please don’t hesitate to reach out. Church Road Health
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 12 January 2025
Receptionist un helpful Cannot get a urgent appointment As a vulnerable person I couldn't get to see a doctor and ended up in whipps x hospital
Visited December 2024
Review titled E12 Health
Replied on 15 January 2025
Dear Patient, Thank you for sharing your experience with us. We are very sorry to hear that you found the reception team unhelpful and were unable to secure an urgent appointment. We understand how upsetting this must have been. We sincerely apologise for the inconvenience and distress this caused, leading to your visit to Whipps Cross Hospital. We would welcome the chance to discuss your experience further and find ways to better meet your needs in the future. Please don’t hesitate to contact us directly at 0203 325 9888 to speak with a member of our Management Team. Thank you once again for bringing this to our attention. We are committed to improving our service to ensure that all our patients receive the care and support they deserve. Church Road Health
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Review titled Pain management
Rated 5 stars out of 5
by Tabitha Chidavaenzi - Posted on 06 December 2024
The docter listened to my complaints and offered me some advice on how I could help myself. He also promised to contact me if they decide to increase my pain medication. The was easily approachable, was not intimidating to speak to.
Visited December 2024
Review titled E12 Health
Replied on 24 December 2024
Dear Tabitha, Thank you for your thoughtful review. We're so glad to hear that your experience with the Doctor was positive. It's great that you felt listened to and supported in discussing your concerns. It’s important that patients feel comfortable with their healthcare providers, and it sounds like the Doctor created an approachable and open environment for you. The advice given to help manage your situation and the commitment to follow up regarding your pain medication shows a high level of care and attention to your well-being. We appreciate you sharing your experience and are glad you felt well taken care of. Please don’t hesitate to reach out if you need further assistance. Church Road Health
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Review titled Terrible doctors who dnt care or listen
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2024
Hi I was having a phone consultation with a doctor she was really rude and dismissive as a pharmacist she is trying to tell me what is right and wrong she obviously doesn't know anything about medication whereas I do she was disgusting worse healthcare doctor I've spoken to
Visited November 2024
Review titled E12 Health
Replied on 05 December 2024
Dear Patient, Thank you for sharing your experience with us. We are sorry to hear about your dissatisfaction and want to better understand what occurred. To address this matter promptly, we kindly ask that you contact us at 020 3325 9888. A member of our Management Team will be available to discuss your concerns in detail. Thank you again for bringing this to our attention. We look forward to hearing from you soon. Church Road Health
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2024
My daughter went to the GP about her acne. The doctor was caring , knowledgable and helpful. He gave my daughter a safe and practical solution. The appointment was easy to make and the team accommodated my daughter’s needs with consideration.
Visited November 2024
Review titled E12 Health
Replied on 15 November 2024
Dear Patient, Thank you so much for sharing your experience with us. We’re delighted to hear that your daughter’s visit to the GP was positive and that she received caring, knowledgeable, and helpful support for her acne. Ensuring our patients feel supported and receive safe, practical solutions is a top priority for us, and it’s wonderful to know the GP met your expectations. We’re also pleased to hear the appointment process was smooth and that our team was able to accommodate your daughter’s needs with consideration. Feedback like yours inspires us to continue delivering compassionate and efficient care. If you have any further questions or if there’s anything else we can assist you or your daughter with, please don’t hesitate to reach out. Thank you once again for your kind words. Church Road Health
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Review titled very good practice
Rated 5 stars out of 5
by svetlana - Posted on 07 March 2025
explained very well and as a doctor is a good one. the relationship is very good explained what needs to be done
Visited November 2024
Review titled E12 Health
Replied on 24 March 2025
Dear Svetlana, Thank you for your wonderful feedback. We're so glad to hear that the Doctor took the time to explain everything clearly and made sure you understood what needs to be done. It's great to know that you feel the doctor-patient relationship is strong and positive. We truly appreciate your kind words and are here if you need anything further. Church Road Health
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Review titled Great Treatment & Service
Rated 5 stars out of 5
by Maria Hossain khusbu - Posted on 29 November 2024
This GP gives a perfect service to each of the patients. When I went there it took only 5 minutes to wait. Then I consulted with the doctor who was very humbled , polite and respectful.
Visited November 2024
Review titled E12 Health
Replied on 05 December 2024
Dear Maria, Thank you so much for your kind words and positive feedback. We are delighted to hear that you had such a pleasant experience at our practice. Our team strives to provide efficient, respectful, and compassionate care to every patient, and your recognition means a lot to us. We look forward to continuing to serve you with the same level of care in the future. Church Road Health
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Review titled Nice treatment but the admin is so slow..
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2024
I was treated by a very lovely and kind doctor But the process to reach her was so excruciating, it was depressing. Probably caused me more health problems trying to book an appointment with this gp than before I had tried. I had an ecg scan back in July and they only told me the results of it in October. I was told to contact the gp 1 week after my scan, which I did. They got back to me about a month later, telling me they’d call as they needed to discuss my results. I became concerned and asked why was a call necessary, does this mean there was something wrong? But they never responded to me. They gave me a date and a time range of about 2 hours for when I should expect the call, but I missed the call. I blamed myself for this, so just rebooked it again and was given another phone call appointment. This appointment was again, about a month later… when they called I missed it again, but now I was becoming incredibly frustrated, as the time window I was given for when to expect a call was so large (8:30am-1pm)??? When I missed it, I called back immediately, a minute after, but they didn’t speak to me, and instead had to rebook me another appointment, this time I requested outright that it be in person because this was just ridiculous. The appointment was about a week later, all for them to tell me the results were fine… This was just baffling because I’ve had a blood test done in the past, and if nothing was wrong, they would either just not contact me or tell me it was fine through a text message. Why wasn’t the same done here? They told me they needed to call me to discuss my results but there was nothing wrong!!! I was so anxious for 3 months, confused as to whether I’m right in thinking there’s nothing wrong, because it would’ve been treated more urgently, or that I’m wrong and there is something that’s a problem but their management is really poor. How embarrassing really. Anytime I have a problem, the appointment is weeks or months later. What kind of foolishness. Trying to communicate with my gp worsened my health to be frank.
Visited October 2024
Review titled E12 Health
Replied on 31 October 2024
Dear Patient, Thank you for taking the time to share your experience with us. We sincerely apologise for the challenges and distress caused by the delays and communication issues you faced. We fully understand how frustrating and disheartening it must have been to endure such a prolonged process, particularly with the added anxiety of waiting for your results. Please reach out directly and speak with one of our Managers, who will be more than willing to investigate this matter thoroughly and ensure that your concerns are fully addressed. While it’s reassuring to know that the Doctor you eventually saw was caring and kind, we recognise that accessing her care should have been far easier and more straightforward. Your feedback has highlighted areas of improvement and our approach to communicating with patients about results and follow-ups. We are genuinely committed to addressing these issues to ensure a smoother and more supportive experience for all our patients. Thank you once again for your detailed feedback. Church Road Health
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Review titled Reasonably good experience
Rated 4 stars out of 5
by Anonymous - Posted on 02 October 2024
The practitioner I met was very compassionate and professional. Encouraged me and appreciated me looking at my growth chart
Visited October 2024
Review titled E12 Health
Replied on 23 October 2024
Dear Patient, Thank you for your feedback. We’re so pleased to hear that you had a compassionate and professional experience with the practitioner. It’s great to know that they encouraged and supported you, especially when discussing your growth chart. Your progress is important, and we’re glad you felt appreciated. If you need anything further, don’t hesitate to reach out. Church Road Health