E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 3 stars out of 5
by Mrs S - Posted on 13 September 2024
Doctor was good but doctor was rushing because of fixed time of 10 Mins. It's very short time and you can't explain properly about your problems and time is over.
Visited August 2024
Review titled E12 Health
Replied on 26 September 2024
Dear Mrs S, Thank you for your feedback. We're happy to hear that you found the Doctor to be good, but we understand your concern about the limited time during appointments. The 10-minute slots are designed to ensure all patients are seen, but we realise this may not always be sufficient for more complex issues. We encourage patients to let us know if more time is needed, and we're always working to improve the balance between thorough care and appointment availability. Your input helps us improve, and we truly appreciate it. Church Road Health
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Review titled Nice work
Rated 5 stars out of 5
by Mariia - Posted on 27 August 2024
everything was fine. everything was fine, they checked my pregnancy: blood pressure, heartbeat and weight
Visited August 2024
Review titled E12 Health
Replied on 12 September 2024
Dear Mariia, Thank you for sharing your experience. We're glad to hear that everything went smoothly during your appointment and that your pregnancy check-up was thorough. If you have any more questions or need further support throughout your pregnancy, please don't hesitate to reach out. We're here to ensure everything continues to go well. Church Road Health
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Review titled Great helpful receptionist and doctor
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2024
The service we received from the receptionist and doctor on our appointment day ,was absolutely amazing. We really appreciate their duty of care and support. Thank you
Visited August 2024
Review titled E12 Health
Replied on 12 September 2024
Dear Patient, Thank you so much for your kind words. We're delighted to hear that both the Receptionist and Doctor provided you with such a positive experience. Your appreciation means a lot to us, and we're glad we could offer the care and support you needed. If there's anything else we can do for you, don't hesitate to reach out. Church Road Health
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2024
My appointment was for 11am. I received a text message the night before as a reminder for the appointment. The following morning when I went to the GP for my appointment they changed it to 12pm without informing me despite the text message reading 11am. I waited for ages before having to ask why my name had not been called out. Only for the lady at the receptionist to say “oh yeah your appointment is at 12pm”. I felt so upset as when I tried to ask why I was not informed it got thrown back in my face and and was told it was not their problem when it really is their problem. I informed the person taking my bloods of this and they also said it’s not their problem. This is a horrible GP with horrible service. They do not care for the elderly. I did not feel as if they took care of me and instead I felt more stressed. Do better!!!!
Visited July 2024
Review titled E12 Health
Replied on 15 July 2024
Dear Patient, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience and frustration you faced during your recent visit. It's clear that our communication regarding your appointment time change was inadequate, and we regret any distress this may have caused. We are particularly concerned to hear about the responses you received from our team. This is not the standard of care and respect we strive to provide; we will be addressing this issue internally to ensure it does not happen again. Your feedback is invaluable in helping us improve our services. We genuinely care about all our patients and we are committed to making the necessary improvements to ensure a more positive experience in the future. Thank you for bringing this to our attention. If you are open to discuss this matter further or if there is anything we can do to assist you, please do not hesitate to contact our assistant practice managers, Halima and Geeta, directly. Church Road Health
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Review titled Good service
Rated 4 stars out of 5
by Raihan Ahmed - Posted on 31 July 2024
Late appointment scheduled i had a appointment 11:15 am. But it's almost 11:30 when they call my name. I booked a appointment for my discharging and and conductive hearing difficulties but but it's take nearly one month waiting list. My ear getting dry with the discharging and make it a blocked my ear canal with dry discharge. Doctors covering aa good communication on patients and understanding the actual issues. I really appreciate it.
Visited July 2024
Review titled E12 Health
Replied on 14 August 2024
Dear Raihan, Thank you for sharing your feedback. We apologies for the delay in calling you in for your appointment; unfortunately, there are various reasons that could cause delays for the Doctor. We understand how valuable your time is and will work on improving our scheduling process. We're sorry to hear about the challenges you're experiencing with your ear and appreciate your patience as you wait for treatment. We're glad to hear that you felt well communicated with and understood by our Doctors. Your health and satisfaction are very important to us, so please let us know if there's anything more we can do to assist you. Church Road Health
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Review titled Ashma review
Rated 4 stars out of 5
by S. Cassim - Posted on 20 July 2024
It was very friendly and effective.The nurse knows what she is doing. She carried out her job respectfully. She was very attentive to what she is being informed.
Visited July 2024
Review titled E12 Health
Replied on 14 August 2024
Dear S.Cassim, Thank you so much for your kind words. We're thrilled to hear that you had a positive experience. Our Nursing team take great pride in providing attentive and respectful care for our patients. Your feedback means a lot to us, and we'll make sure to share it with the team. Church Road Health
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Review titled Good and friendly service
Rated 5 stars out of 5
by Clifford - Posted on 24 July 2024
Always a pleasant atmosphere and friendly staff Feel reassured after my visit that issue that was worrying me was in fact nothing serious Doctor prescribed some medication which seems to have already done the trick for me
Visited July 2024
Review titled E12 Health
Replied on 14 August 2024
Dear Clifford, Thank you so much for your kind words. We're thrilled to hear that you had a positive experience and that our staff made you feel comfortable. It’s great to know that the medication is working well for you and that your concerns were addressed. Church Road Health
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Review titled E12 Health Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
The Dr who saw my mother was very knowledgeable and explained clearly what to expect health wise from a newly fitted pacemaker. However, they seemed to only have 1 person attending reception and was rushed off her feet. Not good, don't want any mistakes happening if this continues, I've been there 2 times this week.
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Patient, Thank you for your feedback. We appreciate your comments regarding the care provided by our doctor on your recent visit. We're glad to hear that you found the explanation about the newly fitted pacemaker clear and informative. We apologise for any inconvenience caused by the staffing level at our reception. Providing efficient and attentive service is a priority for us. We regularly evaluate our staffing arrangements and will take steps to rectify this to avoid future occurrences. Please rest assured that we are dedicated to upholding high standards of care and service, and we appreciate your feedback. If you have any further concerns or if there's anything more we can do to improve your experience, please do not hesitate to contact us directly. We value your feedback and are here to address any issues promptly. Thank you once again for your feedback and for choosing us for your healthcare needs. Church Road Health
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Review titled Good communication
Rated 5 stars out of 5
by Jacqueline Howard - Posted on 11 June 2024
My elderly mother has dementia and my father is her main carer. I currently am responsible for helping them manage health and wealth. The surgery have me down as first point of contact and are very competent at keeping me updated with regards to treatment and medication
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Jacqueline, Thank you for your positive feedback and for sharing your experience with us. We understand the importance of clear communication, especially when managing the health of a loved one with dementia. We're glad to hear that you find our practice competent in keeping you updated regarding your mother's treatment and medication. Ensuring effective communication and support for caregivers like yourself is important for us. If there is anything more we can do to assist you and your family, please do not hesitate to reach out to our Patient Care Team. We are here to provide continued support and care. Thank you once again for your kind words and for entrusting us with your mother's healthcare. Church Road Health
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Review titled GP Practice
Rated 4 stars out of 5
by Olubunmi Akinmboni - Posted on 21 June 2024
Performance was okay but it's very discouraging when the doctor is in a hurry to discharge the patient. Not giving the patient time to chat and express concerns or events of concern.
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Olubunmi, Thank you for your feedback. We apologise for any dissatisfaction you experienced during your recent visit. Providing thorough and attentive care is important to us and we regret to hear that you felt rushed during your appointment. We value the opportunity to address your concerns and ensure that all patients receive the time and attention they need. Your feedback will be shared with our team to improve our approach and ensure we meet your expectations in the future. If you would like to discuss your experience further or if there is anything else we can assist you with, please feel free to reach out to us directly and speak with our Assistant Practice Managers, Halima & Geeta. . We are here to listen and to ensure your concerns are addressed. Thank you for choosing our GP practice, and we look forward to better meeting your expectations in future. Church Road Health