E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Difficulty in getting appointments
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2024
I have been struggling to get an appointment with my GP using the online forms. As this is not an emergency’s I do not wish to take up A&E time unnecessarily. Not being able to make an appointment at the counter is delaying things further.. I hope this can be imlroved
Visited March 2024
Review titled E12 Health
Replied on 04 April 2024
Dear Patient, Thank you for sharing your feedback with us. We apologise for any inconvenience you've experienced while trying to schedule an appointment using our online forms. We understand the importance of timely access to appointments and we're committed to improving our processes to better serve our patients. While we encourage the use of our online appointment request forms, we recognise that not all patients may find it easy to navigate these systems. Our patient care navigators are available in the surgery or over the phone to assist those who may need support in scheduling appointments. We apologise if this was not your experience on your recent visit. Your feedback is important to us, and we will take your comments into consideration as we work towards enhancing our appointment booking system. We appreciate your patience and understanding as we strive to provide the best possible care for our patients. Thank you again for your review. Church Road Health
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Review titled Great practice
Rated 4 stars out of 5
by Amina - Posted on 01 June 2024
I was late with my appointment for twenty minutes upon reaching the practice I explained the situation I was in and the receptionist was very understand and allowed me to see the doctor.
Visited March 2024
Review titled E12 Health
Replied on 03 June 2024
Dear Amina, Thank you for sharing your feedback with us. We understand that unexpected delays can happen, and we're glad to hear that the Patient Care Navigator you spoke with was understanding of your situation and accommodated you to see the doctor despite being late. Ensuring our patients feel supported and cared for is important to us, and we appreciate your recognition of our team's efforts; thank you for taking the time to share your review acknowledging them. If you have any further feedback or if there's anything we can do to enhance your experience in the future, please feel free to let us know. We look forward to continuing to provide you with excellent care. Church Road Health
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Review titled reading test results for a heartbeat problem
Rated 5 stars out of 5
by Elza Lazarova - Posted on 16 March 2024
the doctor was extremely kind, she also assigned me a translation because I don't speak English well, she explained the situation and prescribed treatment, I also asked for help with another problem with frequent urination, she prescribed a test and prescribed medication and exercises.
Visited March 2024
Review titled E12 Health
Replied on 27 March 2024
Dear Elza, Thank you very much for your excellent 5-star review! We are thrilled to hear that you had such a positive experience with our doctor. Providing compassionate care and ensuring clear communication, especially for patients who may require translation services is a top priority for us. We're glad that our doctor took the time to explain your situation thoroughly and prescribed appropriate treatment, addressing your concerns about frequent urination by prescribing tests, medication and exercises; we are committed to providing comprehensive care for our patients. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Your comfort and well-being are important to us and we're here to support you every step of the way. Thank you for choosing our surgery for your healthcare needs; we look forward to serving you again! Church Road Health
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Review titled Good care
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I felt listened to and taken seriously by my gp, there was plenty of time given for my consultation I never felt rushed. I was given clear breakdown of my health and listened to about any concerns.
Visited February 2024
Review titled E12 Health
Replied on 19 February 2024
Dear Patient, Thank you so much for sharing your feedback about your positive experience with us! We're thrilled to hear that you felt listened to and taken seriously during your consultation with our GP. Ensuring our patients feel heard and understood is a priority for us, so it's fantastic to know that we succeeded in meeting your expectations. We are delighted to hear that you never felt rushed and that you were given ample time to discuss your health concerns. Providing thorough and attentive care is something we strive for with every patient and we're glad to hear that you felt this was achieved during your visit. If you have any further questions, concerns or feedback, please don't hesitate to reach out to our Patient Care team. We are here for you every step of the way and look forward to continuing to provide you with excellent care. Thank you again for taking the time to share your feedback with us. Church Road Health
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Review titled Very nice
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
My experience with the gp is very good, I filled the form in the morning and got the appointment urgently in the afternoon it was good, always get the appointment on time and treated well.thank you always for your help.
Visited February 2024
Review titled E12 Health
Replied on 27 March 2024
Dear Patient, Thank you so much for your wonderful 5-star review! We are delighted to hear about your positive experience with our GP surgery. Providing timely appointments for our patients is important and we're thrilled that we met your expectations. We're glad to hear that you always feel well-treated during your visits; ensuring our patients feel valued and cared for is so important and we're grateful for your kind feedback which lets us know that we are on the right track. If you have any further questions or need assistance, please don't hesitate to reach out to our patient care team. Thank you for choosing our GP surgery; we look forward to continuing to provide you with excellent care in the future! Church Road Health
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Review titled Amazing experience at practice on Monday morning.
Rated 5 stars out of 5
by Gytis - Posted on 27 February 2024
The doctor did some investigation exercises, I did not believe myself, but my left hand became more useful and much less pain.
Visited February 2024
Review titled E12 Health
Replied on 27 March 2024
Dear Gytis, Thank you for your fantastic 5-star review! We are pleased to know that you had such a positive outcome after the investigation exercises performed by our doctor. Improving the functionality and reducing pain in your hand is so important and we're delighted that our doctors interventions were successful. If there's anything else we can assist you with, please don't hesitate to reach out to our Patient Care team. Your well-being is our priority and we're here to support you every step of the way. Thank you for choosing our surgery to keep you healthy. We look forward to serving you again in the future! Church Road Health
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Review titled Great service
Rated 5 stars out of 5
by Caius Itoafa - Posted on 09 February 2024
I was very pleased and surprised about the level of service. Everyone, from the reception to the GP was amazing, kind and professional in the same time. Easy process, comfortable feeling. Great job.
Visited February 2024
Review titled E12 Health
Replied on 19 February 2024
Dear Caius, Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a positive experience during your visit with us. Providing exceptional service and making our patients feel comfortable are top priorities for us, so it's wonderful to know that we succeeded in meeting your expectations on your recent visits. We are delighted that you found our team to be amazing, kind and professional. Your words truly motivate us to continue delivering the highest standard of care to every individual who walks through our doors; thank you for taking the time to acknowledge our team. If you ever need anything or have any further feedback, please don't hesitate to reach out to us. We're here for you and look forward to serving you again in the future. Church Road Health
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
I always get a lovely service from the staff ,I find that they are willing to go above and beyond where they can. I was happy recently to get a prompt appointment and was seen without waiting too long. The receptionist and the Doctor both gave a very good service. My ailment and follow up queries were promptly addressed.
Visited January 2024
Review titled E12 Health
Replied on 19 February 2024
Dear Patient, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you consistently receive lovely service from our staff and that they go above and beyond to assist you. Providing exceptional care and ensuring our patients' satisfaction are at the core of what we do, so it's wonderful to know that we've met your expectations. We are also glad to hear that you were able to get a prompt appointment and that your wait time was minimal. Your health and well-being are important to us and we strive to make every visit as convenient and efficient as possible for our patients. If you ever have any further questions or concerns, please don't hesitate to reach out to our Patient Care team. We are here for you every step of the way and look forward to continuing to provide you with excellent care. Thank you again for your review. Church Road Health
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Review titled Reliable and caring GP practice
Rated 5 stars out of 5
by DEBORAH - Posted on 14 January 2024
I consistently receive good patient care from this practice. Some improvements could still be made in the online booking system and with telephone messages
Visited January 2024
Review titled E12 Health
Replied on 16 January 2024
Dear Deborah, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you consistently receive good patient care from our practice. Your satisfaction is our top priority and we appreciate your trust in us. We also appreciate your constructive comments regarding the online booking system and telephone messages. Your input is valuable as it helps us identify areas for improvement. Rest assured that we take your feedback seriously and we will look into making improvements to ensure a smoother and more efficient experience for our patients. If you have any specific suggestions or if you have further details about the issues you've encountered with the online booking system and telephone messages, please feel free to share them with us. Your insights will help us to make targeted improvements to better meet your needs and the needs of our other patients. Once again, thank you for choosing our practice. We look forward to continually providing you with reliable and caring healthcare. Church Road Health
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Review titled Great practice and easy to book appointment online
Rated 5 stars out of 5
by Tony f - Posted on 26 January 2024
I like the new way of booking, went online did I summary of my symptoms and was texted an appointment day and time and could change it online
Visited January 2024
Review titled E12 Health
Replied on 30 January 2024
Dear Tony, Thank you for taking the time to share your positive experience with us! We are delighted to hear that you find our online form system convenient and user-friendly. Your feedback about the ease of summarising your symptoms and receiving a text with your appointment details, with the flexibility to make changes online, is really valuable to us. We appreciate your kind words and are committed to providing efficient and patient-friendly services. If you ever have more feedback or suggestions on ways we can keep improving our services, please feel free to share with us. Thank you again for your review! Church Road Health