E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding Service
Rated 5 stars out of 5
by Sheikh Ahmed - Posted on 06 January 2024
Telephone wait time very short. Doctors and nurses are very efficient if you tell them what is problem. Very efficient.
Visited January 2024
Review titled E12 Health
Replied on 16 January 2024
Dear Sheikh, Thank you for sharing your positive experience with our practice. We are delighted to hear that you received outstanding service and we really appreciate your feedback. Efficiency is a key aspect of our commitment to providing excellent care for our patients and we're glad to know that our doctors and nurses demonstrated this during your interactions with them. If there is anything specific you appreciated about our services or if you have any further feedback for us, please feel free to share. Your satisfaction is really important to us and we look forward to continuing to provide you with exceptional healthcare in future. Thank you for choosing our practice. Church Road Health
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Review titled Practice
Rated 2 stars out of 5
by Yasmin Ahmed - Posted on 24 January 2024
I suffer from several health problems, including kidney disease, and many problems, and every time I get an appointment with a new doctor, unfortunately, they don't even try to read my file at all and give me a harmful treatment for my condition, and I have to tell them about my illness to suit my health. I'm psychologically tired of meeting a new doctor every time.
Visited January 2024
Review titled E12 Health
Replied on 30 January 2024
Dear Yasmin, Thank you for sharing your experience. We are sorry to hear about the concerns you raised in your review. Your feedback is important and we sincerely apologise for any frustration or inconvenience caused during your appointments. We understand the significance of having a consistent and well-informed healthcare experience, especially given your health conditions. We would like to investigate this matter further to ensure that your medical history is properly communicated and considered during each appointment. To address your concerns appropriately, we kindly request you to contact our surgery to schedule a call back with our Assistant Practice Manager, so that we can gather more details and work towards a solution. Your health and well-being are our top priorities and we are committed to improving your experience with our practice. Thank you for bringing this to our attention; we appreciate your understanding and hope we have the opportunity to better meet your expectations in future. Church Road Health
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Review titled Poor service
Rated 2 stars out of 5
by Marshel - Posted on 14 January 2024
GP contacted me on Fri (11.01.24) on a withheld telephone number. I did not pick this unknown telephone number. They did not leave a message. There was a subsequent text message stating there will be a phone interview on 13.01.24 between 9.30 & 11.30. They did not call, with no apology.
Visited January 2024
Review titled E12 Health
Replied on 30 January 2024
Dear Marshel, Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused. We understand that the communication regarding the phone appointment did not go as planned and we apologise for the frustration it may have caused. We value your feedback and would like to investigate this further to understand what went wrong in the communication process. Our aim is to provide timely and effective service and it's clear that we fell short in this instance. To address your concerns appropriately, we kindly ask you to contact our Patient Care Team who will schedule a call back with a manager for you; we will ensure that your issue is thoroughly reviewed and resolved. Your experience is important to us and we appreciate your understanding as we work to improve our processes. Thank you for bringing this to our attention. Church Road Health
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
Pleased with my experience here. Was pleasantly surprised by their quick response time. The staff seem really nice and helpful.
Visited January 2024
Review titled E12 Health
Replied on 30 January 2024
Dear Patient, Thank you for your review highlighting your positive experience with us! We are thrilled to hear that you were pleased with your visit and that our team provided a quick and helpful response. Your kind words about our staff being nice and helpful truly means a lot to us; thank you for taking the time to share your feedback with us. If you ever have more feedback or if there's anything specific you appreciated, please feel free to share with us. We're here to provide excellent care and your satisfaction is our priority! Church Road Health
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Review titled Baby appointment
Rated 4 stars out of 5
by Anonymous - Posted on 12 January 2024
My son had vaccination yesterday, the nurse was super extra nice and professional, she amazing and professional approach to children :)
Visited January 2024
Review titled E12 Health
Replied on 16 January 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your son's vaccination appointment went well and that the nurse provided excellent care. Our team is dedicated to ensuring a comfortable and professional environment for all our young patients. We appreciate your kind words about the nurse's extra nice and professional approach to children. It's heartening to know that our staff's efforts are making a positive impact. If you have any further feedback or suggestions, please feel free to share them with us. We look forward to continuing to provide extraordinary care for your family. Thank you for choosing us for your son's healthcare needs. We appreciate your trust in our services. Church Road Health
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Review titled Great practice
Rated 5 stars out of 5
by Elza Lazarova - Posted on 19 January 2024
I don't speak English very well, but the doctor tried his best to explain to me correctly and wanted to make sure that I understood absolutely everything he explained to me. He prescribed me the necessary drugs and ordered additional tests and made it possible for me to feel at ease and in safe hands, for which thank you!
Visited January 2024
Review titled E12 Health
Replied on 30 January 2024
Dear Elza, Thank you so much for your kind words and feedback! We are delighted to hear that your experience at our practice was positive. We genuinely appreciate your recognition of our doctor's efforts to ensure clear communication despite any language barriers. It's our commitment to make every patient feel at ease and in safe hands and we are pleased to hear that you felt well-cared for during your appointment. If there's anything more we can do for you or if you have additional feedback, please feel free to let us know. We are committed to providing the best possible care for our patients. Thank you for choosing Church Road Health to keep you healthy! Church Road Health
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Review titled asthema
Rated 1 star out of 5
by eesa - Posted on 18 April 2024
i m not satisfied because i m little bit confused hows my kid is going ?? please can u please check my kids hows now his asthma
Visited January 2024
Review titled E12 Health
Replied on 30 April 2024
Dear Eesa, Thank you for reaching out to us. We understand your concerns about your child's asthma and we're here to help, however, as we cannot identify you from this review, we kindly ask you to contact our surgery directly to schedule an appointment for your child. Our team is dedicated to providing the best care possible and we're committed to addressing your child's asthma concerns thoroughly. Please don't hesitate to reach out, and we'll be happy to assist you further. Your child's health and well-being are important to us and we're here to support you every step of the way answering any question you might have. Thank you for considering our practice for your healthcare needs. Church Road Health
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Review titled Very responsive GP team
Rated 5 stars out of 5
by DEBORAH - Posted on 27 December 2023
I was offered a face to face appointment rapidly and was able to book the most convenient time online. The doctor prescribed medication and also referred me to Accident , Emergency. I was seen in the hospital and was awaiting treatment, but chose to go home after an extended corridor wait, with no trolleys or comfortable seating available. The next day, a GP referred me for a follow-up ECG and offered additional advice. I thought great care was taken
Visited December 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Deborah, Thank you for taking the time to share your positive experience with our surgery. We are delighted to hear that you found our team very responsive, offering you a face-to-face appointment promptly and allowing you to book at a convenient time using our online system. Your well-being is our top priority and we are glad to hear that the doctor prescribed you medication, made a referral to Accident and Emergency and ensured you received the appropriate follow-up care. We appreciate your understanding of the hospital experience and we want to assure you that we are here to support you every step of the way. If there's anything specific you appreciated about our services or if you have any further feedback or suggestions for how we can improve, please feel free to share. We are dedicated to providing excellent care for our patients and your satisfaction is so important to us. Thank you for choosing our practice and for taking the time to share your feedback with us. We wish you a swift recovery. Church Road Health
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Review titled Great practice. Helpful friendly staff.
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
Staff is helpful and friendly. Center is maintained clean. Appointment times are good. GPs pay attention to what I say.
Visited December 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Patient, Thank you so much for taking the time to share your feedback about your positive experience with our practice. We are thrilled to hear that you find our staff helpful and friendly and the appointment times suitable for your needs. It's great to know that you feel our GPs pay attention to your concerns; your satisfaction is our priority and genuinely appreciate your trust in our services. If there's anything specific you appreciated about our practice or if you have any feedback on how we can keep improving the service we offer, please feel free to share. We are here to keep providing the best possible care for you and all of our patients. Thank you again for taking the time to share your feedback. Church Road Health
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Review titled Better response from doctors
Rated 3 stars out of 5
by Anonymous - Posted on 08 December 2023
I can reach the receptionist easier than before and solve any technical issues or problems like a lack of response from a doctor or missing a text that I was supposed to receive or an error. In the past, I had issues with doctors not taking symptoms seriously or an insufficient reply to relieve any health concerns that were raised during the appointment. But recently, the doctors listen and let us know if the symptoms are to be taken seriously and needs further investigation or are just small issues that can be easily solved with a life style or diet change. This has greatly help relieve any anxiety I felt and not left feeling unsure of my body's signs and symptoms. If needed, I was referred and if needed I was given the necessary tests(although most referrals still take ages). Thank you very much and please keep it up. I also appreciate that my practice gives me appointments with female doctors when it is requested as certain issues and easier for me to speak to with a doctor of the same gender and due to religious beliefs.
Visited December 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Patient, Thank you for taking the time to share your feedback. We appreciate your detailed insights into the improvements you've experienced and your constructive comments on the communication with our doctors. We're pleased to hear that you find it easier to reach the reception team and that they have supported you in addressing technical issues promptly. It's important to us that you feel supported in navigating any concerns or communication gaps that might arise. We're particularly glad to hear your positive comments regarding your recent interactions with our doctors. It's rewarding to know that you've experienced better responses and that our doctors are taking the time to listen and provide clear guidance on your health concerns. We understand how important effective communication is in addressing symptoms and potential health issues and we are glad you feel more informed and supported in this aspect. We are committed to maintaining and continuing to improve on the positive changes you've noticed. Additionally, we are pleased that we can accommodate your preferences for appointments with female doctors; we recognise the importance of patient comfort and will always ensure that we are respectful of our patients' religious beliefs. Your feedback is invaluable in our ongoing efforts to improve our services; if you ever have more insights or specific areas you believe we can further enhance, please don't hesitate to reach out to our Patient Care Team . Thank you for choosing our practice and for taking the time to share this valuable feedback with us. We look forward to continuing to serve you with the best possible care. Church Road Health