E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nurse
Rated 5 stars out of 5
by Salma - Posted on 20 June 2023
Best services Very helpful Very kind Very supportive Good information advice I was very comfortable and relax and didn’t feel zero pressure or pain.
Visited June 2023
Review titled E12 Health
Replied on 16 January 2024
Dear Salma, Thank you so much for taking the time to leave such a positive and detailed review! We are thrilled to hear that you had the best experience with our services. Your feedback about our helpful, kind and supportive staff warms our hearts. It's wonderful to know that you felt comfortable, relaxed and experienced no pressure or pain during your visit. Providing a positive and pain-free experience is one of our top priorities, and we're delighted to have achieved that for you. If you ever have more questions or need further assistance, please feel free to reach out to our Patient Care Team. We truly appreciate your kind words and are grateful to have you as a valued patient. Church Road Health
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Review titled Very very very helpful staff
Rated 5 stars out of 5
by Sabrina - Posted on 12 June 2023
I’m so upset I didn’t take her name but I was in a dire situation where I couldn’t get antibiotics and the lovely young lady at reception took my details and did everything she promised to do. I spoke to her on 12th June 2023 at 18:10. She is a credit to church road surgery. I now have antibiotics for my chest infection after being in pain for over a week. Thank you
Visited June 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Sabrina, Thank you for your kind and heartfelt review. We are thrilled to hear that our member of staff at reception was able to provide you with the help you required! We are so pleased to hear that she went above and beyond to ensure that everything promised was delivered in a timely manner. We really appreciate you taking the time to recognise her dedication and commitment to providing exceptional customer service. We will review our records to identify who you spoke to so that we can share your review with them and the rest of our Patient Care team in our next meeting. We are pleased to hear that our team was able to assist in getting the antibiotics ready for you promptly and hope that they are alleviating your chest infection. If there is anything else we can do to assist you, please do not hesitate to contact us. Thank you once again for your kind review and for trusting our team to look after you. We wish you a speedy recovery! Church Road Health
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Review titled Good practice
Rated 5 stars out of 5
by Danny montague - Posted on 21 March 2024
It was very good I enjoy it I would recommend a friend I don't know when my next visit would be my visit with GP is every 6 months
Visited June 2023
Review titled E12 Health
Replied on 27 March 2024
Dear Danny, Thank you for your wonderful 5-star review! We're delighted to hear that you had a positive experience during your visit with us. Your recommendation means a lot to us and we're really grateful for your support. It's great to know that you enjoy your visits and that you're satisfied with our service. We will be here to provide you with the same level of excellent care when the time comes for your next visit. If you have any questions or if there's anything else we can assist you with in the meantime, please don't hesitate to reach out to us. Thank you for choosing our surgery! Church Road Health
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Review titled Great people, great practice
Rated 5 stars out of 5
by Janet Jacqueline Harrison - Posted on 31 May 2023
Did a smear test, the nurse was so kind, compassionate and understanding, she make the whole procedure easy and comfortable for me. We'll done
Visited May 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Janet, Thank you so much for taking the time to share your experience with our practice. We truly appreciate your kind words and are thrilled to hear that you had such a positive visit. We understand that undergoing a smear test can be an anxious and sensitive experience; our team is dedicated to providing extraordinary care and support to every patient. It is wonderful to know that our nurse was able to make you feel at ease throughout the entire procedure. We take pride in their kindness, compassion, and understanding, and we will be sure to pass along your kind words to them. We are delighted that we could provide you with a comfortable and easy experience. Thank you for choosing our practice and for sharing your positive feedback. Church Road Health
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Review titled The experience was great
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
I had a great experience with GP. The doctor was very good and, very helpful to me. She has explained me everything about the 'Cervical Test' and how it works on our human body. And, how much it is important for a Lady/Women/Girl to do this 'Smear Test'. It prevents us from the chance of having 'Cervical Cancer'. It prevents the Cervical Cancer.
Visited May 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a great visit with our team and that she provided you with valuable information regarding cervical screening and its significance for women's health. At our practice, we work hard to ensure that our patients are well-informed about preventive measures and screenings that can safeguard their health. It is great to know that our doctor took the time to explain the purpose and importance of the smear test in preventing Cervical Cancer. We believe that knowledge empowers individuals to make informed decisions about their well-being and we appreciate your recognition of our doctor's expertise and helpfulness. Providing exceptional care to our patients is our top priority, and we are glad that she was able to address your concerns and answer your questions thoroughly. We are so grateful for your trust in our practice and truly appreciate you taking the time to share your feedback with us. We look forward to continuing to provide you with excellent care in the future. Church Road Health
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I have fungal infection . I write a doctor letter they give me an appointment after more than one month!!! I write to doctor about other’s problems they take only 2min for talk!! How can you explain in 2 minutes about your allergy problems, your breathing problems!!! The worse practices I have ever seen in London.
Visited May 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you for your review. We appreciate you taking the time to share your feedback, and are genuinely sorry to hear about your negative experience with our practice. Please contact our Patient Care Manager, Halima, so that we can identify you on our system to conduct a thorough investigation into your concerns; this will allow us to understand exactly what went wrong so we can put measures in place to ensure that they do not happen again in future. We value your input and would appreciate the opportunity to make amends. We understand that waiting for an appointment can be frustrating, especially when dealing with health concerns. We strive to provide timely and efficient care to all of our patients, and we sincerely apologise if there was a delay in scheduling your appointment on this occasion. We continuously review our appointment system to make sure that we are offering patients as much access to appointments as possible; we will ensure that we share your feedback about your experience with our team. We are very sorry that you felt you had a limited time to discuss your concerns during your appointment. Our doctors aim to provide thorough and comprehensive care to all patients, taking into account their specific needs and concerns. We apologise if you felt rushed or unable to fully address your concerns during your visit. Patient feedback is valuable to us and we will be sure to pass your feedback on to our clinical team in order to improve patients' experiences in future appointments . We take your comments seriously and we will use them to improve our practice and provide a better experience for our patients in the future. Thank you again for taking the time to share your feedback. Church Road Health
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
I have been with this practice for a year. It is easy to get an appointment either face to face or by telephone. Every member of staff from reception, health care assistants, nurses and doctors have been very thorough and caring. I had my annual review today and left feeling happy that I am with this practice.
Visited May 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you so much for taking the time to leave us such a positive review. We are delighted to hear that you have had an excellent experience with our practice. We are thrilled to know that you have been with us for a year and that our team has consistently provided you with high-quality care. Our team is dedicated to ensuring that our patients receive the highest level of care and are treated with compassion, appreciation and respect. We are glad to hear that you find it easy to book both face-to-face and telephone consultations. Our aim is to provide flexible options that suit our patients' needs and preferences; we understand how important accessibility and convenience is when it comes to scheduling appointments and we are glad that you are happy with our appointment system. Everyone in our practice is committed to providing exceptional care and your recognition of their thoroughness and kindness means a lot to us. We are glad that we could make you feel happy and confident in choosing our practice and will be delighted to share your feedback with the entire team during our next team meeting. Thank you once again for your kind words and for trusting us to look after you. Church Road Health
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Review titled Good practice
Rated 5 stars out of 5
by Lilian Green - Posted on 02 May 2023
I have been with this practice for over 30 years and have always found doctors and staff polite, friendly and helpful. The excellent receptionists always help me with the repeat prescriptions as I have trouble with online forms. They are patient and always ready to help or explain something. Of course you have to wait on the telephone, it is a busy practice. I am 85 and they are always patient and kind.
Visited April 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Lilian, Thank you for sharing your wonderful feedback about our practice. We sincerely appreciate your kind words and the fact that you have trusted us to look after you for over 30 years! We are thrilled to know that you have consistently experienced politeness, friendliness, and helpfulness from our doctors and staff. We work hard to create a welcoming environment for all our patients, and your positive feedback confirms that we are achieving this. Thank you for taking the time to acknowledge our team! Our receptionists are an important part of our team, and we are delighted that they have been patient, helpful, and willing to assist you with your repeat prescriptions. We understand that navigating online forms can be challenging for some of our patients, but our team is dedicated to supporting our patients wherever they can. We will make sure to pass along your lovely feedback to our team for their exceptional service. We understand that busy phone lines can sometimes result in longer wait times, and we truly appreciate your understanding. Thank you again for sharing your positive experience. We look forward to continuing to provide you with the highest quality care for years to come! Church Road Health
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Review titled Great Face to face
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2023
It was a delight to see and talk with my GP today. After 3 year of not being able to do so. Can you bring back our Face to face practice
Visited March 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you for sharing your feedback about your recent visit to our surgery. We appreciate your kind words and are glad to hear that you had a positive experience talking with your GP. We understand the importance of face-to-face consultations with our team and want to assure you that we offer a mixture of both face-to-face and telephone appointments for our patients, based on their individual requirements. If you would like to request a face-to-face appointment, we ask that you include this preference when you submit your appointment request through our online form. Please note that face-to-face appointments are limited; our dedicated digital team works hard to allocate appointments accordingly, ensuring that patients who require in-person visits receive them. We do try our best to accommodate all requests but face-to-face appointments may not always be available immediately; if a telephone appointment is available within a more suitable timeline, our team may offer this to you instead. The health and well-being of our patients remains our utmost priority, and we continually review procedures to provide the best care; we will of course share your feedback with our team. Thank you again for your review and for trusting us to look after you. We appreciate your feedback and we will continue to make improvements to meet the needs and expectations of our patients. Church Road Health
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Review titled Worst Practice (Receptionists and Appointment Duration)
Rated 1 star out of 5
by Arunkumar Narahari - Posted on 12 February 2023
Harsh Receptionists who attends calls. I would go for a zero or negative star if an option exists. I recently made an online request on 02-02-2023 for a doctor appointment to discuss on the medication I have been using as my retest for a treatment is due. Even after a week I didn't receive any response. I called up GP reception and explained my situation, she keeps on saying that GP has sent a link to you to book an appointment, but I didn't receive any. I was asking for a resolution that it should not happen in future, she wasn't able to help me. Later I asked to book appointment on my behalf and I was shocked to hear that she's suggesting a date after 20 days.I requested and asked I have made a request on 2nd Feb could you please give an appointment early. She was rude and was just saying to opt for the date she proposed or go to urgent care. I don't understand for a follow up consultation to get the tests prescribed, how on earth we can approach Urgent care? Really rude and senseless.
Visited February 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Arunkumar, Thank you for your review. We are disappointed to see that you are unhappy with the service you received. We are sorry that you did not receive the text message with the link to book your appointment; please do call the surgery and our patient care team will check that your contact information is up to date to prevent this from happening in future. We apologise that there is sometimes a wait for an appointment - we are a large surgery and have recently been receiving a high volume of appointment requests from our patients. We have a dedicated team who schedule and allocate patients appointments; the team try their best to get patients seen as quickly as possible, however at times there is unfortunately a wait. On this occasion, you were offered the earliest appointment slot we had available for you, which is why our team member couldn't move your appointment forwards. If we are not able to offer an appointment within a timely manner, our team will direct you to other services such as 111 or A&E. We would like the opportunity to speak with you directly, in order for our team to investigate your concerns; please contact the surgery to speak about your experience with our Patient Care Manager, Halima. Thank you for sharing your feedback. Church Road Health