E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I have fungal infection . I write a doctor letter they give me an appointment after more than one month!!! I write to doctor about other’s problems they take only 2min for talk!! How can you explain in 2 minutes about your allergy problems, your breathing problems!!! The worse practices I have ever seen in London.
Visited May 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you for your review. We appreciate you taking the time to share your feedback, and are genuinely sorry to hear about your negative experience with our practice. Please contact our Patient Care Manager, Halima, so that we can identify you on our system to conduct a thorough investigation into your concerns; this will allow us to understand exactly what went wrong so we can put measures in place to ensure that they do not happen again in future. We value your input and would appreciate the opportunity to make amends. We understand that waiting for an appointment can be frustrating, especially when dealing with health concerns. We strive to provide timely and efficient care to all of our patients, and we sincerely apologise if there was a delay in scheduling your appointment on this occasion. We continuously review our appointment system to make sure that we are offering patients as much access to appointments as possible; we will ensure that we share your feedback about your experience with our team. We are very sorry that you felt you had a limited time to discuss your concerns during your appointment. Our doctors aim to provide thorough and comprehensive care to all patients, taking into account their specific needs and concerns. We apologise if you felt rushed or unable to fully address your concerns during your visit. Patient feedback is valuable to us and we will be sure to pass your feedback on to our clinical team in order to improve patients' experiences in future appointments . We take your comments seriously and we will use them to improve our practice and provide a better experience for our patients in the future. Thank you again for taking the time to share your feedback. Church Road Health
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
I have been with this practice for a year. It is easy to get an appointment either face to face or by telephone. Every member of staff from reception, health care assistants, nurses and doctors have been very thorough and caring. I had my annual review today and left feeling happy that I am with this practice.
Visited May 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you so much for taking the time to leave us such a positive review. We are delighted to hear that you have had an excellent experience with our practice. We are thrilled to know that you have been with us for a year and that our team has consistently provided you with high-quality care. Our team is dedicated to ensuring that our patients receive the highest level of care and are treated with compassion, appreciation and respect. We are glad to hear that you find it easy to book both face-to-face and telephone consultations. Our aim is to provide flexible options that suit our patients' needs and preferences; we understand how important accessibility and convenience is when it comes to scheduling appointments and we are glad that you are happy with our appointment system. Everyone in our practice is committed to providing exceptional care and your recognition of their thoroughness and kindness means a lot to us. We are glad that we could make you feel happy and confident in choosing our practice and will be delighted to share your feedback with the entire team during our next team meeting. Thank you once again for your kind words and for trusting us to look after you. Church Road Health
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Review titled Good practice
Rated 5 stars out of 5
by Lilian Green - Posted on 02 May 2023
I have been with this practice for over 30 years and have always found doctors and staff polite, friendly and helpful. The excellent receptionists always help me with the repeat prescriptions as I have trouble with online forms. They are patient and always ready to help or explain something. Of course you have to wait on the telephone, it is a busy practice. I am 85 and they are always patient and kind.
Visited April 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Lilian, Thank you for sharing your wonderful feedback about our practice. We sincerely appreciate your kind words and the fact that you have trusted us to look after you for over 30 years! We are thrilled to know that you have consistently experienced politeness, friendliness, and helpfulness from our doctors and staff. We work hard to create a welcoming environment for all our patients, and your positive feedback confirms that we are achieving this. Thank you for taking the time to acknowledge our team! Our receptionists are an important part of our team, and we are delighted that they have been patient, helpful, and willing to assist you with your repeat prescriptions. We understand that navigating online forms can be challenging for some of our patients, but our team is dedicated to supporting our patients wherever they can. We will make sure to pass along your lovely feedback to our team for their exceptional service. We understand that busy phone lines can sometimes result in longer wait times, and we truly appreciate your understanding. Thank you again for sharing your positive experience. We look forward to continuing to provide you with the highest quality care for years to come! Church Road Health
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Review titled Great Face to face
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2023
It was a delight to see and talk with my GP today. After 3 year of not being able to do so. Can you bring back our Face to face practice
Visited March 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you for sharing your feedback about your recent visit to our surgery. We appreciate your kind words and are glad to hear that you had a positive experience talking with your GP. We understand the importance of face-to-face consultations with our team and want to assure you that we offer a mixture of both face-to-face and telephone appointments for our patients, based on their individual requirements. If you would like to request a face-to-face appointment, we ask that you include this preference when you submit your appointment request through our online form. Please note that face-to-face appointments are limited; our dedicated digital team works hard to allocate appointments accordingly, ensuring that patients who require in-person visits receive them. We do try our best to accommodate all requests but face-to-face appointments may not always be available immediately; if a telephone appointment is available within a more suitable timeline, our team may offer this to you instead. The health and well-being of our patients remains our utmost priority, and we continually review procedures to provide the best care; we will of course share your feedback with our team. Thank you again for your review and for trusting us to look after you. We appreciate your feedback and we will continue to make improvements to meet the needs and expectations of our patients. Church Road Health
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Review titled Worst Practice (Receptionists and Appointment Duration)
Rated 1 star out of 5
by Arunkumar Narahari - Posted on 12 February 2023
Harsh Receptionists who attends calls. I would go for a zero or negative star if an option exists. I recently made an online request on 02-02-2023 for a doctor appointment to discuss on the medication I have been using as my retest for a treatment is due. Even after a week I didn't receive any response. I called up GP reception and explained my situation, she keeps on saying that GP has sent a link to you to book an appointment, but I didn't receive any. I was asking for a resolution that it should not happen in future, she wasn't able to help me. Later I asked to book appointment on my behalf and I was shocked to hear that she's suggesting a date after 20 days.I requested and asked I have made a request on 2nd Feb could you please give an appointment early. She was rude and was just saying to opt for the date she proposed or go to urgent care. I don't understand for a follow up consultation to get the tests prescribed, how on earth we can approach Urgent care? Really rude and senseless.
Visited February 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Arunkumar, Thank you for your review. We are disappointed to see that you are unhappy with the service you received. We are sorry that you did not receive the text message with the link to book your appointment; please do call the surgery and our patient care team will check that your contact information is up to date to prevent this from happening in future. We apologise that there is sometimes a wait for an appointment - we are a large surgery and have recently been receiving a high volume of appointment requests from our patients. We have a dedicated team who schedule and allocate patients appointments; the team try their best to get patients seen as quickly as possible, however at times there is unfortunately a wait. On this occasion, you were offered the earliest appointment slot we had available for you, which is why our team member couldn't move your appointment forwards. If we are not able to offer an appointment within a timely manner, our team will direct you to other services such as 111 or A&E. We would like the opportunity to speak with you directly, in order for our team to investigate your concerns; please contact the surgery to speak about your experience with our Patient Care Manager, Halima. Thank you for sharing your feedback. Church Road Health
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Review titled Helpful manager
Rated 4 stars out of 5
by Amber Ahmed - Posted on 23 February 2023
Every time I have wanted to speak to the manager I have found them very helpful. I also find that reception try their best to help with my queries, for which I am grateful. I do think the wait for appointments is long though. If the practise can reduce the waiting time for routine appointments from a month to two weeks then I think the Gp experience would be much better.
Visited February 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Amber, Thank you for taking the time to share your feedback about your experiences at our surgery. We appreciate your kind words about our Patient Care Manager and our reception staff. It's always rewarding to hear that our team's efforts to provide excellent service are recognised and appreciated by our patients - thank you. We understand your concerns about the waiting time for routine appointments, and we apologise for any inconvenience it may have caused. Our Digital team works hard to ensure that patients are seen within 10 working days for routine appointments and if appointments are not available, that we direct patients to a suitable alternative service. We understand how important the timely access to care is and we are always reviewing and refining our appointment system to meet this goal. Your feedback is really valuable to us, as it helps us to identify areas where we can improve the patient experience so that we can offer the best care possible. We truly appreciate your understanding and patience. Thank you again for your feedback and for choosing our practice. Church Road Health
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Review titled Have to wait a week and a half for an appointment
Rated 1 star out of 5
by Sam - Posted on 15 February 2023
Last week I emailed the GP requesting an appointment with some symptoms. Received an automated response to the affect of needs to be treated now we have no appointments call 111. Then arranged follow up appointment for 9 days after saying hello we’ve managed to reschedule you appointment for two days later (as if I had requested it) when I called explained this, lovely receptionist said a GP was off sick so needed to be rescheduled. I asked to speak to the manager who later called me back - that was good. Because of how long I had been waiting for an appointment said a Dr would call by 6 and cancel my original delayed appointment. However, Dr didn’t call so will have to call again and see if I can get my original appointment. Although reception are great, the last Dr I spoke to was dismissive or my symptoms and couldn’t get me off the phone quick enough. Therefore, I am in process of joining a new GP practice. I’ve only been with this one for 6 months. I hardly need to see the GP so not a problem. Also why can’t I be seen face to face? I work in NHS and see all my patients!
Visited February 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Sam, Thank you for sharing your feedback about your recent experience with our surgery. We take your concerns seriously and appreciate you taking the time to share your experience with us. We sincerely apologise for the difficulties you had in arranging an appointment and for any miscommunication from our team. We would also like to apologise for any inconvenience caused by the rescheduling of your appointment and the lack of a follow-up call from the doctor as promised. Our team works hard to schedule patient appointments to ensure that they are seen as quickly as possible, however, there are at times unexpected circumstances which may impact our appointment availability. In instances where our team determines that you require urgent care and we don't have an appointment available, they will direct you to another suitable service such as NHS111 or A&E; this is so that your symptoms are assessed and treated appropriately. We are sorry if this was not made clear in our team's communication with you. We are grateful for your positive feedback about our reception team; they work hard to provide excellent service and support to our patients. We apologise, however, if the last doctor you spoke to seemed dismissive of your symptoms. We take this matter seriously and will address it with our clinical team to ensure that our doctors provide compassionate and attentive care to all our patients. We understand you may have a preference to be seen in-person; if you have specific concerns or needs that require a face-to-face consultation, please let us know in your online form when requesting the appointment and our digital team will do their best to accommodate your request. We are very sorry that your experience with our practice has led you to find a GP elsewhere; if you reconsider in the future, we would welcome the opportunity to restore your confidence in our services. Church Road Health
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Review titled Practice you can rely on.
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
No matter whatever the medical problem, my surgery has always been at arm’s length. They may not be able to help me straight away but always had ways to make you feel they care, key is to be a realist and not expect surgery to do miracles and see you right away, I haven’t been disappointed for number of years I’ve been with them. I do agree online forms can be daunting for non technical population but they always just a phone call away to guide. Keep up the fabulous service. Thank you
Visited January 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you for taking the time to leave such a positive review about our practice! We are delighted to hear that you find us reliable and that we have consistently provided you with the care and support that you need. Although we may not always be able to address every issue immediately, our team works hard to ensure that our patients feel cared for and supported. We appreciate your understanding and please be assured that we are always committed to doing our best to provide you with the best possible care. We do understand that navigating online forms can be challenging for some of our patients and that's why our Patient Care Team is on hand to offer support. Our team is always available on the phone to provide support and assistance when needed. Thank you for acknowledging our efforts to provide an extraordinary service for our patients. Your kind words motivate us to continue working hard to deliver excellent care. We are truly grateful for your trust and for choosing us to keep you healthy. Thank you once again for your wonderful review! Church Road Health
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Review titled Amazing Practice
Rated 5 stars out of 5
by Rob Ryan - Posted on 05 October 2022
I have travelled a lot and been a patient of this surgery for around 3 years and they are by far the best GP practice I have ever experienced. Its easy to make an appointment and they are very proactive in their methods. As an example I have to have 6 monthly blood tests regarding cholesterol. They remind me to book my blood tests and always contact me regarding results. I have needed a bit of extra care recently and all of the staff, from the front desk to the consultation have been wonderful and nothing has been too much trouble. As a illustration of their high standards for themselves I recently requested access to something at around 10am one morning. I received an email at 4.30pm granting the access with the opening line being 'apologies for the delay...'. I don't classify a same day response (in this case 6 hours) to be a delay! I feel cared for, I have great confidence in my GP, and contacting this surgery is always a delight. I fully recommend them ... thank you so much to all at the surgery.
Visited October 2022
Review titled E12 Health
Replied on 14 June 2023
Dear Rob, Thank you so much for taking the time to share your outstanding 5-star review with us! Your feedback fills us with immense pride. It's wonderful to hear that we have provided you with exceptional care for the past 3 years; thank you for trusting us to look after your health needs! We are delighted to know that you find our appointment booking system easy to use and appreciate our proactive approach to healthcare. We are also pleased to learn that you have had such a positive experience with our members of staff. We are dedicated to providing extraordinary care to our patients and are pleased to know that we have been able to meet your expectations in these areas. We also sincerely appreciate your understanding regarding your access request; we strive to deliver prompt responses and we are pleased to hear that you were so happy with our same-day reply. Your appreciation for our team's high standards and dedication means so much to us. We will be looking forward to sharing your kind review in our upcoming team meeting. Rob, we are truly honoured to hear that you have such confidence in our surgery and feel cared for by our team. Thank you once again for recommending our surgery and trusting us to look after you. We are pleased to have you as a patient and look forward to providing you with exceptional care for many years to come! Church Road Health
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Review titled Good practice
Rated 3 stars out of 5
by Nadia - Posted on 08 March 2024
My experience was good, but it is difficult to have an Arabic translator I wish this would be improved and an interpreter would be available for every appointment I make
Visited October 2022
Review titled E12 Health
Replied on 27 March 2024
Dear Nadia, Thank you for sharing your feedback with us. We appreciate hearing about your experience, and we're glad to hear that overall, your visit was good. We understand the importance of having access to a translator who can effectively communicate with you during appointments..We're sorry that the translation service we use didn't have an Arabic translator available when you needed it; your feedback is valuable, and we will certainly feed that information back to them to ensure improvements are made in the availability of Arabic translation services in future. Thank you for bringing this to our attention. Your feedback is important to us and we're committed to providing you with the best possible care. If there's anything else we can do to improve your experience or if you have any further suggestions, please don't hesitate to let us know. Thank you for choosing our surgery; we look forward to serving you better in the future. Church Road Health