East Barnet Health Centre
149 East Barnet Road, Barnet, EN4 8QZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unbelievable
Rated 1 star out of 5
by Miss S Jordan - Posted on 26 May 2023
I have been with this surgery since I was born 1993. I could count on one hand how many times I’ve visited or phoned this practise as I refuse to waste NHS time & will only try to see a doctor when absolutely needed. However, my 8 year old son has been incredibly unwell (not to the point of A&E) but has a terrible painful cough & sickness at times for over a month now. We have had 2 hospital visits through 111 in which we’ve had anti biotics & an inhaler which haven’t worked. The 111 doctor (both times) has told us to contact our GP to get a referral for more test. We call every single morning at 8am & always keep trying a few minutes before, you cannot get through. It immediately says all appointments have gone & to try at 8am tomorrow. 111 always results in some sort of prescription that doesn’t work & told to call the GP if it doesn’t clear up after a week. We are also signed up to Bupa family care, but they won’t cover it. I’ve never felt so let down considering I’ve never abused a single minute of NHS time.
Visited May 2023
Review titled East Barnet Health Centre
Replied on 26 May 2023
We are sorry you have had cause to complain - we are working under extreme pressure in the NHS at the moment and are trying our level best to meet the high demand on the service. If you would like to discuss this further please contact and ask to speak to the practice manager.
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Review titled Cannot book appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2023
Cannot book an appointment - have to call 8am exactly and most of the time still don’t get through. When you get through, there are no appointments for weeks, even if elderly and with existing conditions.
Visited May 2023
Review titled East Barnet Health Centre
Replied on 22 May 2023
We are sorry you have had cause to complain - we are working under extreme pressure in the NHS at the moment and are trying our level best to meet the high demand on the service. If you would like to discuss this further please contact and ask to speak to the practice manager.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
The staff and doctors are so lovely - they are facing a very challenging time but they have always looked after us - we should give them more credit then we do
Visited May 2023
Review titled East Barnet Health Centre
Replied on 09 June 2023
Dear Patient Thank you so much for the positive feedback , it helps a lot to boost the staff morale during these very challenging times
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Review titled Not good
Rated 1 star out of 5
by Simon - Posted on 25 April 2023
Absoutley awlful, I tried calling for an on the day appointment, dead on 8, to receive the message that all were already gone, regestered online to try and make an online appointment, none avaliable, i'm not quite sure what i'm meant to do, I really need to see the doctor. About a year ago I made an appointment for a phone consultation, never received that call either. Really disspointed.
Visited April 2023
Review titled East Barnet Health Centre
Replied on 25 April 2023
Dear Simon We are sorry you have had cause to complain - we are working under extreme pressure in the NHS at the moment and are trying our level best to meet the high demand on the service. If you would like to discuss this further please contact and ask to speak to the practice manager.
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Review titled Can’t see gp
Rated 1 star out of 5
by Theresa Garnett - Posted on 08 March 2023
My husband has been trying to book a routine appointment for weeks. I have tried to book an appointment at 8am. None available. They can’t possibly all hv been booked in 30 seconds. You can’t leave a message. NHs111 refer you back to your gp. No wonder A&E are so overwhelmed
Visited March 2023
Review titled East Barnet Health Centre
Replied on 09 March 2023
Dear Theresa We are sorry you have had cause to complain - we are working under extreme pressure in the NHS at the moment and are trying our level best to meet the high demand on the service. If you would like to discuss this further please contact and ask to speak to the practice manager.
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Review titled rubbish
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
unable to book appointment online, unable to book appointment by phone, receptionist are the ones that decide if the matter is urgent or not, receptionist are rude.
Visited February 2023
Review titled East Barnet Health Centre
Replied on 08 March 2023
Dear Patient I am sorry to hear that you are unable to book an appointment but the surgery is working through some very unpresented times and are trying our level best to meet the high demands on the service. The reception staff are trying their best to fulfill every patient request but they cannot give you what is not available.