East Cliff Medical Practice
The Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about East Cliff Medical Practice.
Reviews
-
Review titled Welcoming and Caring Doctor
Rated 5 stars out of 5
by Hannah K - Posted on 13 August 2024
I've been with this practice for 7 years + and usually have good experiences. Today I visited a new doctor as mine is currently not available and I had the most amazing experience, he listened to me, wrote down everything I said, I didn't feel rushed and if I said something maybe not 100% related to the issue he still made notes on the topic. I will be actively be seeking out this doctor again. The reception were also awesome, helpful and very friendly.
Visited August 2024
Review titled East Cliff Medical Practice
Replied on 13 August 2024
Thank you for taking the time to leave us a review. I will ensure I pass on your positive comments to both our clinical and reception team. Many thanks East Cliff Practice
-
Review titled Spirometry Appointment
Rated 4 stars out of 5
by Mick Leen - Posted on 05 September 2024
The Nurse who completed the Spirometry had been very professional, ensuring I know how to complete breathing exercises, explaining what the exercises where for and confirming the results, I had been nervous when going into the appointment, felt at ease after a very short time, thank you and extra thanks for chasing hospital appointment,
Visited August 2024
Review titled East Cliff Medical Practice
Replied on 06 September 2024
Thank you for taking the time to leave a review. I shall have these comments passed onto the clinical team Many thanks East Cliff Practice
-
Review titled Condescending
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2024
After checking symptoms on NHS app I was advised to contact surgery. The receptionist was condescending and went into an unprovoked rant regarding use of NHS app and 111, apparently this was to be used only out of hours. This is not correct. Eventually attended A&E and urgent care who were not surprised when surgery mentioned. I’m a 50 year old professional and do not expect such dismissive condescending behaviour from staff in a medical setting, or any work place to be honest. Appointments difficult to obtain since 2020.
Visited July 2024
Review titled East Cliff Medical Practice
Replied on 08 August 2024
We're sorry that your recent contact with the surgery did not go as expected. We would always advise patients to raise concerns with a manager at the time so that we can look into any issues you experienced. I will however pass this feedback onto the reception manager.
-
Review titled Friendly Staff
Rated 5 stars out of 5
by Sheila Onken - Posted on 03 April 2024
Visited today for an ongoing problem,my GP was very thorough,and listened intently to everything i said.Now been booked for all the tests i need.Very kind and patient person.
Visited April 2024
Review titled East Cliff Medical Practice
Replied on 29 April 2024
Thank you for taking the time to leave and review and for your kind comments; I shall pass these onto the GP. Many thanks East Cliff Practice
-
Review titled Great doctor
Rated 5 stars out of 5
by Philip Child - Posted on 07 March 2024
Turned up on the off chance & got fitted in with the gp registrar. Have seen them before. Lovely man & listened to my problems. Very thorough, left feeling like he understood my condition. Thank you.
Visited March 2024
Review titled East Cliff Medical Practice
Replied on 15 March 2024
Thank you for your kind and positive feedback; I will be sure to pass this onto the GP registrar that see you. Many thanks East Cliff Practice
-
Review titled Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2024
Would really Like you take this feedback on board for your receptionist ! Training clearly needed on understanding and empathy which is not hard think to learn especially on patients with mental illness.shocking outcome on my visit .
Visited February 2024
Review titled East Cliff Medical Practice
Replied on 15 March 2024
We're sorry that your recent contact with the surgery did not go as expected. We would always advise patients to raise concerns with a manager at the time so that we can look into any issues you experienced. I will however pass this feedback onto the reception manager. Many thanks East Cliff Practice
-
Review titled Good doctor service
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
I came in on 19th February with a slight stomach pain, saw Dr who was I believe in training what a brilliant doctor told me to go too A&E immediately as it could be sepsis, it wasn’t thankfully because as I was told another 24 hours and it would had been dangerous
Visited February 2024
Review titled East Cliff Medical Practice
Replied on 21 June 2024
Thank you for taking the time to review East Cliff Practice I will have this review passed onto our clinical team Many thanks East Cliff Practice
-
Review titled Change of appointment
by Mrs Eastwell - Posted on 02 February 2024
Lovely friendly receptionist who helped me to change my appointment with a physiotherapist. Very helpful giving advise on where to fill in on e consult form for preferred appointment slots in future. Thankyou
Visited February 2024
Review titled East Cliff Medical Practice
Replied on 29 April 2024
Thank you for your kind comments; I shall pass these onto the reception manager. Many thanks East Cliff Practice
-
Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 31 August 2023
I find the receptionists very helpful while doing a difficult job. The call back system is a good idea. I saw one of the senior nurses who was able to diagnose and prescribe following a thorough examination and explanation of the condition.
Visited August 2023
Review titled East Cliff Medical Practice
Replied on 31 August 2023
Thank you very much for your kind words, we shall pass your message onto the surgery staff. East Cliff Practice
-
Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 07 June 2023
I find this surgery has drop in standard . Some staff are rude . And you can not even get appointment when you are ill . Ringing is a nightmare .so I just put up with how ill I can get . It no longer a family doctor senting letter to see if live where say you do . Plus ask for your medical record you have fill a form in .then they don't read if you want paper copy ,or sent to your email which I ask for was paper copy very let down . Let down I been at this surgery for 39 year
Visited May 2023
Review titled East Cliff Medical Practice
Replied on 13 June 2023
We were sorry to read your review and sorry that you feel some staff are rude. We would always ask patients to raise concerns directly with a manager at the time so that we can look into any issues. It is true that we are busier than ever and staff are working even harder to manage the demand but that would never excuse rudeness from staff. At times when we are particularly busy our new phone system does allow you to request a call back from the surgery. We only ever write to patients querying their address when we become aware from another provider that another address has been given by the patient that does not match their registered address. With access to medical records we ask patients to complete a form so that we are clear on what part of the record they are requesting and to provide patients with necessary legal information. We would offer our apologies for not checking that you had requested these in paper form.